Management Supply Chain
Resume:
K. Scott Merrill
*********@*******.***
Information systems executive with over 20 years of success in delivering systems and technology solutions.
Leadership skills include building alignment through strong relationships with business partners; solving problems
by developing sound strategies for delivering stable flexible solutions, developing solid teams and organizational
processes focused on service excellence; and establishing strong financial and performance measurement
practices. Expertise with:
• •
Business Alignment Global Business & Organizations
• •
Strategic Planning Mergers & Acquisitions
• •
Team Building Talent Management
• •
Supply Chain Operations Financial Practices
• •
Vendor Management Consulting Services
Work History
IBM CORPORATION, Cambridge, MA February 2005 - Present
Partner, Global Business Services
Responsible for selling and delivering consulting services within Global Business Services division of IBM and a
member of the Retail industry executive tem. Current Focus areas: IT Strategy, Multi-Channel, Quality, Global
Delivery and the Door Opener Program. Past focus: Store Practice leader, Merchandising and Supply Chain
consulting.
Door Opener Program: Responsible for packaging our solutions into quick-hit initiatives that would help address
client issues during economic hard times in an effort to drive new client value and open the door to longer term
core consulting services for IBM. Work with our Sales & Distribution client executives to understand the door
openers, develop conversation starters and get the door opener meetings scheduled for our consulting partners.
An initial six week effort harvested sixty opportunities worth $20m in potential sales.
Walmart Stores, Bentonvile, AR
Responsible for developing and growing IBM’s application management services book of business for the Walmart
account ($3.2m to $15m) and improving our client satisfaction ratings. This was accomplished by:
• Simplifying and making it easy for Walmart to contract services from IBM.
• Implemented a global rate card that established awareness of IBM’s competitiveness for application
management and technology services across Walmart.
• Assisted Walmart define and implement a remote sourcing governance process, including partner
selection, performance management, forecasting and demand management in order to reduce
procurement cycles, overall spend and retain knowledge of the workforce (four primary partners, 2000+
resources, $200m+ annual spend).
• Led an initiative to define and pilot an Enterprise Quality Assurance framework for full cycle testing,
included: Process, metrics, templates and tools.
- Established an offshore services team to provide requirements verification, use case
development, design document verification and test case writing as well as test execution and
reporting.
• Provide oversight for all IBM application management services engagements with full profit and loss
responsibility.
• Coach and mentor the IBM account team, provide win strategies and proposal guidance.
IBM CORPORATION, Cambridge, MA
June 2006 – January 2008
Partner & Store Practice Leader
Responsible for developing the store practice competency and meeting sales, revenue and profit targets for North
America.
• Evaluated and redefined our solution portfolio from one solution to five, including Point of Sale, Store
Integration Framework, Store Operations Health Check, Shrink Assessment and Workforce Management.
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Continued
• Established a staffing plan and top graded our talent
• Implemented a store practice community and a mentor program to assist in consultant grow and career
goal attainment.
Circuit City, Richmond, VA
Recovery Manager and Engagement Director ($12B electronics retailer): manage the implementation of a real-time
service-oriented cross-channel store system including point of sale, inventory and order management.
• Assess project status and develop an aggressive plan to get project back on track, including developing
gaps in functionality, testing and a store pilot.
• Implemented a software factory approach to govern global development teams and a release
management process coupled with a full cycle quality program to ensure efficient and predictable release
cycles and to reduce overall defects.
• Define the application support services required to support the pilot and roll out to 650 stores ($23m over
three years)
• Provide level 2 support to the stores for the new product.
June 2000 - February 2005
Capgemini, LLC Cambridge, MA
Account Executive, Products Sector
Responsible for selling and delivering consulting services in the Products Sector. Primary focus on IT Strategy,
Organizational Transformation, Global Governance and Software Services.
Chico’s FAS, Fort Meyers, FL
Interim CIO: Reporting to the CEO and tasked with stabilizing the IT organization (staff of 100) and making
immediate service improvements for this high growth retailer. Assessed and prioritized IT issues to formulate
short and intermediate term action plans in support of the corporate strategy.
• Targeted and executed programs for immediate performance improvements including; 7 hours gains
posting sales, 9 hour gains processing allocations, and 60 % gain processing mark downs. Established a
SWAT team to address outstanding performance issues related to the ERP implementation, facilitated
short and long term remediation plan and worked to reestablish an ongoing partnership with the
software vendor.
• Instituted formalized Portfolio Management, Project Management Methodology and Tools, and QA
metrics to establish measurable service goals and cultivate a culture of accountability in pride of
workmanship.
• Evaluated organizational structure and human capital deficits. Implemented an organizational re-
alignment to a business service model and to achieve SOX compliance. Executed a recruiting program to
address gaps and top-grade staff.
Delhaize Group, Salisbury, NC
Account Executive/Engagement Director for the ($20 billion global grocery retailer)
• Responsible for developing and delivering a global RFID strategy and program management office at the
group level and identifying initiatives for both European and US divisions.
• Responsible for defining and delivering a custom Item Lifecycle Management project integrated with
UCCNet and workflow enabled to facilitate data synchronization across global business units and partners.
• Responsible for selling and delivering a Global IT Roadmap, including collaborative IT initiatives, business
unit specific initiatives as well as a global governance structure.
• Responsible for selling and delivering a three-year IT plan for a $10 billion business unit including IT
strategy, application and technical architecture as well as organization and operating model
recommendations
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Continued
Lowe’s Companies, North Wilkesboro, NC
Account Executive/Engagement Director for the ($26 billion home improvement retailer)
• Responsible for selling and delivering an IT transformation engagement including operating model and
governance structure. Worked with the executive committee to operationalize strategic and tactical
business direction, define business and technology initiatives and establish a three-year operational plan.
• Responsible for selling and delivering an engagement to develop a strategic information technology plan.
The project included strategy, infrastructure and management organization tracks. The project was
extended to include the definition of a new MIS operating model and transition plan.
The Fleming Company Oklahoma City, OK
Engagement Director for the ($15 billion grocery wholesaler)
• Led a large ERP implementation project consisting of SAP, EXE, E3 and TCI. Organized the PMO and led 7
mega-process streams consisting of 16 teams of business and technical associates from the client,
Capgemini, and third party providers. Capital budget was in excess of 50m per year and involved 200
associates.
March 1999 – June 2000
PricewaterhouseCoopers, LLP
Boston, MA
Managing Consultant
TJX, Framingham, MA
• Delivered a five-year technology plan aligned with long-term business goals and objectives. Worked with
key executives within the client environment and a team of subject matter experts to develop a
technology plan and budget framed around industry best practice, business trends and emerging
technology.
America Online, Herndon, VA
• Delivered a supply chain study and three-year business plan to grow the internet sales channel from $500
million to $1 billion. The study encompassed procurement through fulfillment and included ERP and CRM
recommendations.
Demos Consulting Group, Duxbury, MA
• Organized and implemented a technical services group, including internal and external support teams,
client services and software development.
• Commercialized a staffing productivity and scheduling application for the financial industry developed in
PowerBuilder, Power Objects and Java.
• Developed a migration path for a commercially available software package from a stand-alone, single user
based application to an enterprise, multi-user, multi-tiered, web-enabled application supporting unlimited
users, automatic data scoping as well as database independence and ASP capability.
February 1985 – March 1999
Shaw’s Supermarkets, INC
East Bridgewater, MA
Senior Manager - Open Systems
Managed for a $2.5 billion 120-site Supermarket chain based in the Northeast and a subsidiary of a large public UK
company, major functions within Information Technology Services, including development and open systems
operations in support of supply chain systems – staff of 60 including: developers, data base administrators,
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Continued
operational & support associates.
• Led a major migration from legacy mainframe systems to a three-tiered client server environment
through all phases of the development life cycle, including integration and operational support.
Systems included just-in-time inventory management, forecasting, purchasing, computer-assisted
ordering, distribution, routing/transportation and store systems, as well as decision support
applications for managing product by category, gross profit, marketing funds, and stock ledger.
Banking Consultant February 1977 – January 1985
Plymouth, MA
For SouthState Bank: Responsible for online banking systems development for the retail banking system.
• Designed and implement business checking system
• Designed, developed and integrated the mortgage system into secondary market systems for
disbursement and payments
• Implemented a packaged general ledger system from a manual system.
For Middleborough Savings Bank: Maintain the NCR CLASS Banking System.
For Abington National Bank: Maintain the Commercial Banking application, lead the migration to a server based
architecture, develop and implement with-holding tax reporting applications
For Fall River Savings Bank: Make enhancement to the online banking applications.
Education and Background
BS/Business Administration – Emmanuel College, Minor Computer Science
SPEAKING ENGAGEMENTS:
Babson University – MBA program guest lecturer 2002-2003
FMI Executive management meeting – Phoenix, fall 1995
Total Control Information, Inc – Delivered speech on DEX/UCS at annual users meeting, July 1989
Uniform Code Council – Lecture on using EDI in the Grocery industry for new members, 1988/89
Logistics Council – EDI in business, October 1988
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