Customer Service Part Time
Resume:
Cell : 818-***-****
Add : **** N.Lincoln ST,
Milad A. Khalil (Mike) Burbank, CA 91504
e-mail : *****.******@*****.***
It is with great interest in your company that I am forwarding my resume for your review. Seeking a mutually
beneficial relationship with a progressive and result-oriented organization to which my qualifications will add value.
I believe that my experience and qualifications closely match the requirements of this position and I hope to have an
opportunity to discuss the position with you in person.
Personal Competencies
Excellent IT background.
Excellent interpersonal & communication skills.
High attention to details.
Reliable and Self-motivated.
Punctual and adaptable
Strong organizational, planning, decision making and problem solving skills
Good researcher and quick learner
Devoted to providing excellent customer service to all new and regular customers
Productive in both team-based and self-managed projects.
Competent under pressure, Able to work in a fast paced environment, handle multiple tasks and meet tight
deadlines.
Education
B.Sc. in Mathematics and Computer Science 1993 – 1997
Science College - Al Ba'ath University Hims- Syria
Master in Computer Science 2008 – Till now
CalState - LA Los Angeles – CA
Appreciation Certificate
Teacher Of The Year in recognition of Teaching Excellence for the academic year 2002 / 2003 (Dubai
Internet City / knowledge Village / IT Education Projec).
Certificate of honor from “ Dubai Police Commander” in recognition of Teaching Excellence .
Milad A. Khalil Page 2/3
Qualifications
• Operating Systems :
Dos, Windows (2000 - XP - Vista).
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Abillity to work with: Linux + Redhat (Fedora) + Ubunte.
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• Programming Languages :
Assembly language for Z-80, Z-8080A, Z-8085 microprocessor.
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Developing and programming skills in Java.
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Abillity to work with .Net, C/C++, C#, Delphi.
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OOD.
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• Web Design :
HTML, JavaScript, Ajax, XML, JSP, JSTL, JSF, JBeans, ASP, PHP, CSS, Action Script, MXML.
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Abillity to work with: Ruby, ColdFusion, ASP.Net.
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MSAccess, MySQL, PostgreSQL, SQL Server.
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Flex, Dreamweaver, Flash, Zend Studio, eclipce, NetBeans.
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Apache Server, Tomcat Server, Zend Server, Microsoft IIS Server.
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• Design :
Illustrator, PhotoShop.
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• Hardware:
A+, N etwork+.
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Assembling, fixing, troubleshooting and upgrading all kind of Computers.
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Servers, desktops, laptops and printers.
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• Network Administrator :
Provided technical guidance and support for customers by designing and implementing The
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network projects.
Server / system administration in Windows NT/2000 Server.
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Manage users and desktops in Active Directory.
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Proven ability to troubleshoot network problems, create user's accounts, applying security by
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assigning the permissions and rights.
Client-server networking environment.
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• Customer Service Support :
Maintained a high level of customer service for all clientele.
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Ensured customer orders were properly documented and delivered in a timely manner.
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Ensured customer satisfaction was met in all areas of business operation.
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References Available Upon Request.
Milad A. Khalil Page 2/3
Employment History
Dubai Internet City - Knowledge Village Dec. 2001 – May. 2006
I.T. Trainer Dubai – UAE
National Academy of Information Systems Apr.2000 - Dec.2001
Head of the Training Department & I.T. Trainer Dubai – UAE
Swan Computer Center Jan.1997-Mar.2000
Head of the Maintenance Department & I.T. Trainer Hims – SYR
Al Shehab Computer Cente (Partner in ownership) Jul.1997- Nov.1998
Customer Services Support & I.T. Trainer Hims – SYR
Al Raed Computer Center Jun.1995-Nov.1998
I.T. Trainer (Part Time) Hims – SYR
AlHusnieah Private School 1995 - 1998
Math. Teacher (Part Time) Hims – SYR
Iesa Ibrahim Secondary School 1994 - 1997
Math. Teacher (Part Time) Hims – SYR
Languages
Language: Arabic (Native tongue).
Skill Level: Expert.
Language: English.
Skill Level: Intermediate.
Eligibility for employment
Green Card holder.
References Available Upon Request.
Contact this candidate