Customer Service Sales Manager

Sarah J. Filardo

**** ******** ****** *****, ** *0120 ************@*****.*** 847-***-****

Objective: To obtain a challenging position utilizing my background in event & meeting planning,

customer service, and computers, in an expanding work environment.

Qualifications: Professional Customer Service, problem solving, and communication skills. Can

Manage multiple tasks simultaneously and be well organized with an attention to detail.

Proficient with MS Windows, MS Excel, MS PowerPoint, Outlook, Photoshop, HTML,

Type 60 WPM.

Experience: 2007- Current: Aramark – Meeting & Event Planner

* Plan and implement meetings, conferences, and events for the Sears Holdings Center

* Act as primary liaison with internal/external clients to handle the full scope of meeting

Planning, coordination, logistical responsibilities and create materials

*Oversee day-to-day logistical aspects of events including: working with caterers,

vendors and AV techs on selections, payment and contract negotiation.

*Responsible for payroll, billing, and scheduling of Catering Dept.

*Oversee all events, from pre-show setup, onsite customer meetings, to event close

*Manage and update all room reservations, catering needs, AV equipment via an internal

logistics System

* Maintain vendor and client relationships

* Responsible for maintaining a high energy, positive, professional appearance

2001-2007: Experian - HR Senior Training & Event Coordinator

* Prepare and plan logistics for classes, meetings, and events at our facilities and hotels

* Create contracts with hotels (regarding AV equipment, catering, and lodging,

training/meeting rooms.)

* Troubleshooting computers

* Assist with the Illinois State Training Grant

* Train new hires on our LMS system

* Prepare and input reports using several Access databases

* Analyze and offer recommendations of the designing/redesigning of courses

* Develop and maintain vendor relationships

* Assist in on line learning / E-leaning

2000-2001: Motorola - Training Coordinator

* Provide customer service via telephone, fax, email, and voicemail

* Schedule: meetings, classrooms, instructors, and equipment

* Identify/recommend areas for process improvement

* Provided students/instructors follow up information via phone and email

* Materials management & standard reporting

* Operate on propriety computer systems: Plateau, Clarify and Bolt-On’s

1999-2000: IKEA - Sales Manager, Living Room Furniture

* Interview applicants and train sales associates

* Provide customer service assistance

* Create orders/custom orders

* Provide delivery information/back order dates

* Create / maintain displays

* Operate on propriety computer systems

Education: Elgin Community College 1998: Associates in Science. GPA: 3.5

Actively pursuing CMP

Hobbies: Active volunteer for the PAWS organization located in Chicago, IL.

Cake decorator

References: Available upon request

Contact this candidate