Manager Customer Service

DON R. WATSON

* ***** ***** **** 201-***-****

Montvale, NJ 07645 *********@***.***

CAREER SUMMARY

Strategic and tactical manufacturing/supply chain leader with demonstrated history of motivating, and

developing high-performance teams in the creation of business and operational plans to service the needs

of external and internal customers in a global marketplace. Knowledge and experience with multiple

product lines in pharmaceutical, chemical, personal care, food ingredient and beverage production.

Experience and strong track record with six sigma, lean manufacturing, kaizen facilitation, 5S, ISO 9001,

c-GMPs, etc. Regulatory experience includes FDA, DEA, EPA, OSHA, NRC, and other agencies.

Strong safety & environmental knowledge including process safety management and industrial hygiene

PROFESSIONAL EXPERIENCE

Merck & Co., Inc. Rahway, NJ

Director, Global Facilities Management December 2007 – Present

A global pharmaceutical company that develops, manufactures and markets vaccines and other medicines

to address medical needs. Manage a team of 200+ salaried and union personnel in Maintenance,

Installation, and Utilities (MI&U, department operating budget of $46MM) to drive operational

excellence in support of 5.1MM sq. ft. (4,000 people) in Research and Development, c-GMP Pilot Plants

and Manufacturing, and Corporate offices.

• Global Facilities Optimization Program Leader: Implemented annualized operational savings of $30

- $35MM (2008-2010) in Maintenance, Energy Conservation, Facility Services and Equipment,

Building Automation Systems (Black Belt Project - $600M in savings), Vendor Consolidation,

Strategic Sourcing, and Waste Minimization.

• Rahway Facility Maintenance Improvements:

Implemented best practices in integrated planning & scheduling, reliability engineering, and

life cycle asset management to reduce site maintenance cost by 15-30% (by 2010).

Responsible to prepare Maintenance Organization for SAP/ERP Implementation, April 2010.

Lean Six Sigma Projects: Maintenance Planning & Scheduling (2008, $970), Subcontracting

Work Flow Process (2009, $100M), MI&U Organizational Design (2009, $200M), 5S

Maintenance Shop Housekeeping Program (2009).

Developed Manager and Supervisor Coaching Action Plans to improve organizational

effectiveness.

• 2008 Rahway Collective Bargaining: $3.0-$3.5MM in savings through successful negotiations in

outsourcing non-core assignments, increasing job jurisdictional flexibility, subcontracting work, and

downsizing union leadership structure.

• Rahway Facility Energy Conservation Program Leader: 2009 conservation target of $1.5 - $2.0MM

in water conservation, motor efficiency, insulation, lighting controls, HVAC, and laboratory

ventilation.

• Mentor teams and personnel on lean six sigma: $600M Emergency Services Optimization, $600M

Sash Management and Lab Ventilation, $100K Site Vehicle Reductions

The Stepan Company Maywood, NJ

Plant Manager, June 2002 – December 2007

Operations Manager, March 2000 – June 2002

Area Team Leader, July 1995 – March 2000

A c-GMP and ISO 9001/2000 certified manufacturer of specialty chemicals for use in the Pharmaceutical,

Industrial, Food and Health Specialties, Beverage, and Personal Care industries. Net sales of $60MM,

operating budget of $20MM, and a capital budget of $4MM. Manage a team of 100+ salaried and union

personnel, including multi-site personnel (Maywood and Fieldsboro, NJ locations) in manufacturing,

finance, engineering, maintenance, IT, supply chain, human resources, EH&S, and security.

• Collaborated with Executive and Business Leadership on developing site profitability growth plan.

Key successes include expense reductions of $4.4MM and increase in site profitability of 20%.

• Manufacturing representative on Corporate Business Developmental Teams for Food & Health

Specialties (2003-2006), Industrial Lubricants & Additives (1998-2006), General Surfactants (2007),

Personal Care Products (2001-2003).

• Integrated Phosphate Ester Product Line purchased from DuPont, which added $5MM in profitability.

• Reduced plant total incident rate by 50% (injury, spill, property damage, fire). Five-year OSHA

recordable average rate of 1.03. Site specific programs include Behavior Based Safety Programs, Job

Safety Analysis, PSM/HAZOP, MOC, etc. Developed strategy to achieve OSHA VPP Star Status

(2008).

• Work with the Army Corp of Engineers and Nuclear Regulatory Agency to mitigate site superfund

issues that resulted before Stepan owned the Maywood site.

• Developed (w/ Corporate EHS&S Director and Company Plant Managers) a 2007-2009 Strategic

Plan for Corporate EHS&S performance improvement.

• Member of Corporate Employee Retention Work Group. Focus areas in Employee and Leadership

Development, Competency Based Performance Assessments, and Compensation. Mentored and

developed high potential employees in Plant Management, Engineering, Safety, and Human

Resources.

• Collective Bargaining: Maywood (2003, 2006) and Fieldsboro (2006) Negotiations. Significant

accomplishments include negotiating changes in wage structure and pension, drug testing policy, and

healthcare.

• Champion for the Plant Quality Improvement Process, includes Six-Sigma, 5S, TPM/RCM, Lean,

Quality Assured Systems, etc. From 2003-2007 the plant’s cost out efforts delivered over $7MM in

cost reductions and process improvements ($5MM goal), reduced waste generation by 20%, and

improved plant throughput by 10%.

• Site Supply Chain Improvements: Customer service performance of 97% (94% goal), 50% reduction

in customer complaints/returns, 12% reduction in inventory levels.

• ISO internal auditor, responsible for Technology Exchange Process and Experimental Production

Requests. Plant Standard Operating Procedure and Process Validation Coordinator.

• Responsible for successful implementation of SAP/ERP at Maywood facility.

EDUCATION

Seton Hall University, South Orange, NJ

The W. Paul Stillman School of Business, May 2003

Masters of Business Administration with a concentration in Finance, Graduated with a 4.0/4.0

Recipient of The Stillman School of Business Capstone Award and Elected to Beta Gamma Sigma

Helped organize and present at a Seton Hall Institute of Work Conference

Bucknell University, Lewisburg, Pa

Bachelor of Science Degree in Chemical Engineering

Member of the Varsity Football Team and American Institute of Chemical Engineers

ADDITIONAL INFORMATION

Lean Six Sigma Black Belt, Rowan University (2006) and Merck (2008)

Conner Change Management Methodology (2008)

Kaizen Facilitation (2009)

Maywood Rotary Club, Board of Directors (2005 – 2007)

Kepner Tregoe Analytical Troubleshooting Training

Stepan Media Relations Training (1999, 2005)

Member of the American Chemical Society (1995 - 2007)

Proficiency in ERP/SAP, Wonderware, Excel, Word, Power Point, Outlook, etc.

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