Project Manager Quality Assurance

DANIEL OH

*** ****** ***** #*** *******, IL *****

312-***-**** ******@*****.***

Network Administrator Desktop Support Manager Cisco Network Support Engineer

A results-driven IT professional with extensive experience in the administration and support of corporate network

infrastructure. In-depth expertise in installing, configuring and maintaining network hardware/software & supporting

remote connectivity using VPN. Dedicated in providing world-class, high level of service to clients, customers and fellow

staff members. Strong “hands on” technical knowledge with Cisco CCENT and CCNA certifications. Proven ability to

provide leadership and strong documentation skills.

TECHNICAL EXPERTISE

Systems: Windows Server 2000/2003, Windows (XP/Vista/7), Linux

Hardware: Router – Switches – Hubs (Cisco & HP), Cisco ASA, Juniper Firewall, Backups (Exabyte), Workstations

(Dell, HP, IBM)

Software: Cisco IOS, Exchange 2000/2003, Outlook, FTP, Telnet, Ping Utilities, Antivirus (Norton, Symantec),

Frontpage

Networking: LAN/WAN, VPN, MPLS, TCP/IP, DNS, DHCP, SMTP, BGP, STP

CERTIFICATIONS

Cisco CCNA Certification February 2009- July 2009

Valid Through July 23, 2012

PROFESSIONAL EXPERIENCE

Morningstar Inc, Chicago, IL

The leading provider of independent investment research in North America, Europe, Asia and Austrailia

Network Support Specialist July 2008-January 2009

Provide tier 2 network support for helpdesk. Executive level desktop support and resolved escalated issues. Assisted

users with setting up and configuring new VPN client (see accomplishments). Administered and supported three types of

user VPN Tunnels: Clientless SSL(WebVPN), Client-based SSL(Cisco AnyConnect) & IPSec(Cisco VPN Client)

utilizing Active Directory, Cisco ACS and Cisco ASA 5550. Network administration via Active Directory and Exchange

administration via Exchange 2003 and Symantec Enterprise Vault. Setup, pre-wire and configure 8 new bays of Cisco

routing and switching equipment. Server virtualization via VMware Enterprise.

Accomplishments:

• Configured and deployed VPN connectivity to 1200 users when upgrading from Cisco 3030 VPN Concentrator

to new Cisco ASA based VPN

• Project manager for rolling out dual monitor workstations for all employees. Delivered project ahead of

schedule and under budget

Trek Inc, Novi, MI

North America’s leading provider of aftermarket heavy equipment parts for the construction, mining and logging industry.

Network Administrator December 2006-July 2008

Managed Cisco 3600/3800 series routers on an MPLS Frame-relay VPN network. Supported remote users VPN via

Juniper Netscreen-25. Managed Windows Server 2003 domain controllers, web and mail servers. Maintained PBX

phone system and implemented a disaster recover location on a remote site. Oversaw budgeting and procurement of new

networking equipment. Supervised one system analyst and two outsourced programmers.

Accomplishments:

• Negotiated a new managed MPLS solution with Sprint and saved the company 40% over the next 3 years

• Designed and implemented a redundant disaster recovery location on a remote site

DANIEL OH Page 2

PROFESSIONAL EXPERIENCE

Electronic Data Systems

EDS, now an HP company, was the leading global technology services provider and founded the information technology

outsourcing industry over 40 years ago.

Senior Helpdesk Coordinator April 2003-December 2006

nd rd

Provided 2 & 3 level technical support for 600 GM ACDelco dealerships nationwide. Served as the first point of

contact for General Motors executives and coordinated projects between GM development team, sales and 3rd party

software vendors. Administered over 3000 users via Windows Server 2003 and Active Directory and monitored network

performance. Provided remote users via Cisco based PPTP client VPN. Provided training and mentoring of new

employees and conducted quality assurance monitoring of inbound helpdesk calls. Maintained a web knowledgebase and

updated policy & procedure handbooks. Served as the team leader of five helpdesk technicians.

Accomplishments:

• Served as the team leader within 6 months of employment

• Preformed a key-role in implementing an onsite lab environment to simulate and test pre-production software,

dramatically saving operational costs

SBC Ameritech, Arlington Heights, IL

A US telecommunications company that was founded through the AT&T divestiture in 1984. Known since 2003 as SBC

Midwest

Assistant Engineer January 2001-May 2002

Responsible for coordination of implementation and restoration of new and existing copper land lines and fiber-optic

cable lines for the engineering & design team. Performed loop verification tests and quality assurance assessments.

Lucent Technologies, Downers Grove, IL

A global leader in telecom equipment, manufactures products used to build communication network infrastructure.

Acquired by Alcatel in 2006.

Engineer Associate January 2000-December 2001

Supported the implementation and coordination of omni-directional CDMA cell sites throughout Illinois. Designed and

provisioned temperature controlled cell sites and designed the placement of routers, switches, overhead cabling

framework and other telecommunication equipment within a confined space.

EDUCATION

ITT Technical Institute, Troy, MI

Bachelors Degree in Applied Science, specializing in Information Security

MISC. INFORMATION

U.S. citizen- Legal to work in the United States. No sponsorship required.

Professional references available upon request.

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