Customer Service Administrative Assistant
Resume:
Cara Patricia Roberts
**** ********* ** ***. **, Chicago, IL 60657
***********@*****.***, 913-***-****
Work Experience
Marketing Events Coordinator, Microsoft Partner, HCONN, Merriam, KS, 2008-2009
o Solely organized and coordinated multiple sales and trade show events per month
o Wrote and updated website content for the entire organization
o Designed and wrote brochure content to be utilized for direct mail, events, and trade
shows
o Updated and maintained a customer database (CRM) of 5,000 contacts
o Balanced a marketing budget of $50,000
o Certified in Adobe Photoshop CS3, May 2009
Public Relations Intern, Expansion Communication, Lee’s Summit, Spring 2008
o Assisted with media campaigns, press releases, market research, and press kits
o Aided in planning and organizing events for multiple clients
Customer Service Representative, Rust Consulting, Minneapolis, MN, Summer 2007
o Handled questions regarding high profile case settlements
o Professionally handled angry plaintiffs regarding settlement checks
o Trained and mastered ISSE computer program
Administrative Assistant, Zurich, Overland Park, KS, Spring 2007
o Organized data on claims for large car dealerships
o Entered data to PC regarding personal workers compensation claims
Leadership Experience
Kansas City Meeting Professionals International (KCMPI) 2007-
Program of the Year Award, It’s Easy Being Green, 2008-2009
o
o Program Lead, Corporate Social Responsibility, November 2008
Lambda Phi Eta (LPE), Communication Studies Honor Society
o Honor Student, Awarding Communication GPA of 3.78
KU Rotaract (Rotary, College Chapter)
o Vice-President, 2007-2008
Planned community service events, worked to plan budget, met with Rotarians
Students in Communication Studies Group (SCS)
o Head Event Coordinator & Secretary, 2007-2008
Organized meeting material, created meeting minutes, logged member participation
Managed programmer team, planned meetings, activities and guest speakers
Job Shadowed, Francis Family Foundation, Fall 2007
o Shadowed work of Meeting Specialist for Francis Family Foundation weekly
Education
University of Kansas, Lawrence, Kansas, 2008
o Bachelor of General Studies in Communication, Major GPA: 3.86
Communication Studies High GPA Award, 2006-2007, 2007-2008, 2008-2009
o Minor in Sociology
*References available upon request
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