Customer Service Life Insurance
Resume:
Russ Meyers
Lincoln, NE ***06
(H) 402-***-**** (C) 402-***-****
********@***.**.***
Employment
From/To: 04/2005 – Present
Employer: Perot Systems
Title: Supervisor, Trainer, Business Analyst
Achievements: Led new administrative unit through a successful system conversion
Continually exceeded client metric requirements
Led the development of a successful employee morale program
Led a committee in creating a companywide education incentive program
Developed of a new process used in developing training programs
From/To: 08/2003 – 04/2005
Employer: Paul Johnson State Farm Agency
Title: Agent staff
Achievements: Substantially increased commercial insurance premiums
Increased health insurance premium written
Bank certified
From/To: 01/1999-08/2003
Employer: Ameritas Variable Life Insurance Company
Title: Sales Support Specialist
Achievements: Selected to lead marketing efforts for a new national distribution channel
Selected to participate in advanced markets training program
Led phone quality team earning DALBAR FISQ award
Led efforts in placing a 30M dollar life insurance case
From/To: 02/1998 – 01/1999
Employer: Lincoln Benefit Life Insurance Company
Title: Sr. Customer Service Rep
Achievements: Promoted to Sr. CSR within 6 months
Earned Series 6 license
Eliminated substantial backlog of service requests
Education
Bachelor of Science
University of Nebraska Lincoln
December 1997
Designations
Insurance producers license (NE License #AG306149)
Life/Annuities
Sickness/Accident/Health
Property/Casualty
LOMA – FLMI (distinction), ACS (honors), ARA (honors), AIAA (honors)
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