Project Management

MELISSA RAE CENTAZZO

**** **** ***** ******* • Naperville, IL 60564 • 630-***-**** (home) • 630-***-**** (cell)

abniak@r.postjobfree.com

http://www.linkedin.com/in/melissacentazzo

Technical Documentation and Training Professional

Seasoned multilingual management professional with a proven track record of optimizing technical user documentation,

developing technical writing and technical training groups and managing worldwide documentation projects. This

experience is coupled with a solid record of project management (multiple products with overlapping projects, resources,

and deadlines) with consistent on-time delivery while keeping internal and external groups and department informed of the

progress and status. Experienced in establishing documentation, training, and project curriculum, templates, documentation

technology, corporate and writing standards, procedures, processes, and methodologies. Mainframe- and PC-based

documentation and training areas include, but not limited to: Software, Hardware, Telephony, Telecommunications, and

Nuclear Simulation.

Related Skills and Accomplishments

Technical Documentation and Training

• Saved more than over $100K the first year after converting to online (CDROM) documentation and web delivery.

• Implemented and reached a 5-year plan for documentation migration to online process that enhanced efficiency

and created non-linear documentation. (Using FrameMaker, XML, XSL, DocBook, and DTDs.)

• Responded within 1 hour of receipt all customer issues relating to documentation resolved 75% said issues with

within the first 30 days of initial report.

• Reduced current incident queue by 80% within the first 6 months of employment.

• Instituted a tabletop review process within the first 8 months of employment that increased efficiency for the

technical writer by allowing several reviewers to edit or update documentation at the same time resulting in

accuracy of documentation.

• Managed documentation/training telephony budgets from $100K to 1M, with $50K signing authority.

• Direct customer contact with British Telecomm and French Telecomm to resolve all documentation and training needs

and issues.

• Updated local international offices of changes in documentation, training, and products.

• Identified documentation requirements, recommended documentation solutions and delivered media strategies.

• Managed department budgets, developed project plans and project management of documentation projects within

the M-Gate process.

• Ensured quality compliance, developed distribution strategies, interfaced with the engineering development, project

management, and users, enforced template guidelines across product lines.

• Managed the planning, organizing, estimating, and scheduling activities of each documentation development and

production team.

• Consulted with engineering development management, product managers, project managers, portfolio teams, and

senior management on building/managing 4 global technical writing and training groups (Chicago, US, Swindon,

England, Cork, Ireland, and Vancouver, BC).

• Led a group of 6 team leaders with 75-83 employees.

Work History

Job Title Company Name Location Dates

Web Content Developer Family Office Exchange Chicago, IL 2009

(Consultant)

Resume for Melissa Rae Centazzo

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Project Management and The Cara Group Lisle, IL 2008 - 2009

Technical Documentation

(Consultant)

Information Developer optionMONSTER Chicago, IL 2008

(Consultant)

Documentation Specialist Hudson IT & Telecommunications Chicago, IL 2007

(Consultant)

Localization Coordinator Motorola, Inc. Chicago, IL 2007

(Consultant)

Documentation Manager The ExLibris Group Des Plaines, IL 2001- 2007

(formerly Reed-Elsevier

(Endeavor Information Systems, Inc.))

GSM Documentation Manager Motorola, Inc. Arlington Heights, IL 1999 – 2001

Swindon, England

Cork, Ireland

Vancouver, Canada

GSM BSS/ Systems Group Motorola, Inc Arlington Heights, IL 1999 – 2001

Leader

Multimedia Specialist First Trust Portfolios, L. P. (formerly Lisle, IL 1997 – 1998

Nike Securities, L. P.),

FILM AND VIDEO

Direct, write, and produce corporate videos for internal and external marketing, training, and informational needs.

EDUCATION

• Attended Columbia College Chicago pursued majors in Film and Video (Screenwriting, Producing, and Directing).

Cumulative average: 3.38/4.0. Expected graduation 2009.

• Attended the University of Pittsburgh. Completed 164 credits toward a Bachelor of Arts degree. Major: General Arts

and Sciences. Majors: Spanish and French (Translation concentration). Minors: Business Economics, Industrial

Communications, Industrial Psychology, Italian, and Portuguese.

• Attended the Pennsylvania State University. Completed 94 credits toward a Bachelor of Arts degree. Major: Liberal

Studies (emphasis on modern foreign languages).

CERTIFICATIONS

• Currently pursuing a Project Management Professional certification (expected 2009).

• Currently pursuing a Six Sigma Black Belt certification (expected 2009).

• Received Strategic Organizational Leadership certification from Villanova University Online in August 2007.

• Received Triple Certification in Localization from California State University/Chico, GALA, and the Localization Institute

in June 2006.

FOREIGN LANGUAGES

Spanish (European), French (European), Italian, and Portuguese (Brazilian) (reading, writing, and translating into English).

Resume for Melissa Rae Centazzo

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