Customer Service Manager

YANJUAN (JOANNA) BIAN

*** ****** ***** ***. ***.*, Lyndhurst, NJ 07071

Cell: 917-***-**** / E-mail: ***********@*****.***

Objective: Searching for a position in Information Technology, preferably in database development and

administration strategies.

Education: RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY Newark, NJ

Rutgers Business School

Master of Information Technology, January 2010

GPA: 3.6/4.0

YANGZHOU UNIVERSITY Yangzhou, China

Bachelor of E-Commerce, June 2008

Recipient, University Scholarship for academic excellence and community service

President, Computer Association of Student Union

ACADEMIC PROJECTS AND CERTIFICATIONS

Implementation of Role Mining Systems in Role-based Access Control Research 2009

Oracle 10g Administrator Certified Associate 2009

Oracle Database Advanced PL/SQL Developer Certified Professional 2009

Oracle Database Form Developer Certified Professional 2009

Oracle Database SQL Expert Certification 2009

Management Information Systems Application Certification(using C language) 2006

Technical Skills: Programming: C, JAVA, SQL, PL/SQL, HTML

Operating Platforms: Microsoft Windows 2000/XP/Vista, Apple OS X, Linux, UNIX

DB App Tools: Oracle Enterprise Manager (OEM) 10G, SQL Loader, RMAN, EXP/IMP, Data Pump,

AWR, ADDM, SQL*PLUS, iSQL*PLUS, SQL Developer

Applications: Visio Studio 2008, Microsoft Office Suite, 3D MAX, Dream Weaver, Weka and other

common Productivity packages for Windows, OS

Key Courses: Data structure&Algorithms, Appl of Database Systems, Data Management Systems Design, Security,

Data Mining, Machine Learning, E-commerce, Network Architecture&Protocols, Advanced Java

Experience: RUTGERS OFFICE OF INFORMATION TECHNOLOGY Newark, NJ

2009-present Help Desk Consultant

Aid student, staff and faculty in establishment and maintenance of email account, as well as

software assistance.

Supervise FTP, SFTP, Rutgers Residential Network (ResNet) servers and Putty network interface.

Retrieve data from people database, maintain and file accurate records and accounts forms of

student, staff and faculty using HDRT system.

WWW.TAOBAO.COM Zhejiang, China

2005-2008 Owner of Quilts Online Store

Operated the wholesale and retail of special quilts and pillows.

Focused on sales channel building, raw material acquisition, quality control and brand building.

Collected market and customer information and analyzed using data mining and statistic

technologies.

Incorporated the quantitative analysis of the draw more hits to the products and website.

Implemented web marketing techniques including search engine, e-mail, resource-sharing and net

ads promotions as well as tentative virus marketing.

Recorded import and export quilts business transactions between U.S.A., Singapore, and Taiwan.

Received more than 280 excellent evaluations, 100% ratio of excellent evaluation and created more

than 400,000 rmb profit ($57,000 USD).

DONGTAI REGENT INTERNATIONAL TRADE CO., LTD Jiangsu, China

2007-2008 Manager, International Customer Service

Contacted international customers regarding samples, prices and requirements and created the

database of the history and currency samples of products; Database Tuning and Monitoring daily.

Built relationship with customers and explored new customers using CRM software.

Additional: My Home Page: http://www.pegasus.rutgers.edu/~bian/index.html

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