Customer Service Sales

Susana Alende

**** ******** **. *, # ***

Margate, FL 33063

**********@***.***

Phone: 954-***-****

Alt: 954-***-****

OBJECTIVE:

To apply my vast experience in customer service to a position conducive to professional

development.

SUMMARY OF QUALIFICATIONS:

Excellent communication and people skills, self motivated, highly organized, team player,

independent thinker who works well under pressure. Strong decision making, analytical and

problem solving skills. Experience using MS Windows, Proficiency in MS Office, Outlook,

Siebel, Live Meeting and fluent with the Internet and mainstream web browsers. Bilingual

English/Spanish.

EXPERIENCE:

July 2004 Choicepoint Boca Raton, FL

to Customer Service Rep II

March 2009

Responsible for providing inbound/outbound customer support by means of phone,

chat and e-mail. E-course instructor training customers on the usage of ChoicePoint

products via Live Meeting. Assisted customers with product questions and account

inquiries. Assisted subscribers by processing internet research and other online searches.

Build confidence of customers with the use of internal products. Made fast and accurate

decisions ensuring timely resolutions of customer inquiries.

July 1993 American Express Plantation, FL

to Service Representative

February 2000

Responsible for assisting customers with inquiries or problems regarding products and

services. Able to recognize sales opportunities and prevent loss of accounts. Responsible

for performing account maintenance including changes to account information. Provided

support to the International Dept, Credit Dept, Collections Dept, and the Platinum Care

Dept. Trained new employees.

July 1984 Barnett Bank Miami Lakes, FL

to Teller/Compliance Clerk

June 1993

Responsible for the accounting of deposits, payments, check cashing, and other banking

operations. Involved in training new employees and balancing the bank. Responsible for the

review and data entry of currency transaction reports, monetary instruments, suspicious

activity reports and employee training certifications.

EDUCATION:

1999 ICS Scraton, PA

Travel Management Degree Travel Management

My studies focused on developing competencies in sales and customer service, and

computer reservation systems.

REFERENCES:

Available upon request.

Contact this candidate