Customer Service Manager
Resume:
RATNA K. JONNADA
Morristown, New Jersey 07960
*******@*****.***
OBJECTIVE: Seeking a challenging position that utilizes my skills.
SUMMARY: A responsible and dedicated team player with excellent communication skills. Dedicated to quality and to
meeting commitments. Proven ability to master new technologies quickly.
COMPUTER SKILLS:
Technologies & Languages: Core Java, J2EE, HTML, XML, SQL, Visual Basic, C,
relational database development and design
Platforms & Tools: JBuilder, Visibroker CORBA
Database: MS Access, Oracle
Software: MS Word, Excel, PowerPoint, Crystal Reports, Aldus Pagemaker
CURRENT: Preparing for CCNA certification
EXPERIENCE:
AIG Valic, Morristown, New Jersey
January 2008-
Present Scheduler
Provided clients with customer service and scheduled appointments for financial advisors. Manage
Client schedule information into the system. Managed client information by creating and modifying
Excel spreadsheets. Send the appropriate emails to clients and financial advisors regarding inquiries.
TELCORDIA TECHNOLOGIES, Piscataway, New Jersey
August 1998-
July 2003 Software Developer
The Telcordia Network Configuration Manager (NCON) is a product designed to provide a high
value mechanized support tool for management of telecommunication carrier’s backbone transport, and
access network. In addition, NCON supports the inventory and provisioning of switched and routed
services. Telcordia Network Configuration Manager is the innovative and powerful network inventory,
design, and assignment system for managing all of a telephone company’s equipment, facilities, circuits,
connections and Next Generation Networks (NGN). NCON is designed to reduce the time, effort, and
errors associated with activating:
• Next Generation Networks (NGN) and Services (ATM, Frame Relay Service, Cell Relay
Service, ADSL)
• SONET/SDH Networks
• IP/VPN/MPLS Services
• Customer Service Circuits
Designed and developed application-specific components in Java during conversion of NCON
-
applications from Powerbuilder to Java.
- Developed code for various GUI subsystems such as Equipment, Routes and Strategies, etc.
- Concentrated on developing IP-specific applications.
- Helped other team members in the code inspection and debugging to minimize software defects.
ELECTRONIC DATA SYSTEMS (EDS), Bedminster, New Jersey
January -
August 1998 Information Associate
Designed and developed a Project Implementation Profile (PIP) Database which provides a Project
Manager the tools necessary to track the progress of a project. PIP would help identify the critical issues
of a project and to prioritize them over the project’s life. This database was developed using Visual
Basic and Microsoft Access.
SYMBIOTIC Inc., Clifton, New Jersey
September-
December 1997 Programming Consultant
Developed a client module of a client/server application used by the Imperial Bank Health Care
Technology Group. This package was written in Visual Basic 5.0 in a Windows 95 environment. This
package has the ability to support payments by credit card, debit card and/or check. The data is entered
using dBase 5.0 and are accessed by the client and server using an ODBC interface.
PERSONAL ATTRIBUTES:
Works well under pressure
•
Deals with issues efficiently with fellow team members
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REFERENCES: Available upon request.
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