Service Active Directory

Terrance Norris

*** * ******** **, ******, IL ***35 • Phone: 815-***-**** •E-Mail: ********@*******.***

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SYSTEM ADMINISTRATOR

Talented and accomplished professional looking to obtain a career opportunity in a dynamic and

progressive managerial position to utilize my extensive professional background and experiences

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PROFESSIONAL PROFILE

• Strong leadership, mentoring, training and development in several departments

• Promotion of teamwork and professionalism to achieve high levels of productivity

• Ability to work cooperatively within group

• Motivates others and maintains enthusiasm

• Experienced making sound business decisions to quickly resolve issues

• Solid ability to develop and maintain positive relationships with user community

• Highly seasoned troubleshooting and repair of Windows based operating systems and peripherals

• Prioritizes workloads, completes assignments to meet or exceed service level agreements and

assigns staff accordingly

• Intense desire to provide excellent support

• Aptitude to quickly learn and understand

AREAS OF EXPERTISE

System Administrator Hardware and Software Applications

• Extensive Active Directory experience (Replication, Creating and Delegating OU’s)

• Build and support Operating Systems: Windows 95, 98, NT, 2000, XP and Vista

• Build and support Window Servers NT, 2000,2003 and 2007

• Support of Novell Open Enterprise servers and Linux desktop

• Build and support HP Proliant Servers (DL and ML series)

• Cisco routers 3600 and 7200 implementation with 6509 switches

• Extensive support for MS Outlook on Exchange and POP/SMTP servers

• Blackberry Enterprise Server administration for regional facility

• MacAfee and Symantec Anti-Virus applications for monthly patches

• Netop Remote Control

• Mainframe Emulator support

• Program Access Databases to streamline day to day business needs

• Extensive experience in LAN/WAN, DNS, TCP/IP, WINS, DHCP and NAS

• Veritas security control tape backups for securing hot and cold sites

PROFESSIONAL EXPERIENCE

(United Parcel Service 1996-Present)

Sr. Network Systems Engineer, United Parcel Service, Hodgkins, IL, May 2006 to Present

• Instrumental in HP to Cisco switch upgrades and deployment throughout regional facility

• Managed UPS deployment for regional facility ensuring consistent emergency backups

• Provide Disaster Recovery procedures for several operations via Hardware and Software

• Daily internal and external customer support (LAN and WAN users)

• Telecom support via PBX switch upgrades, Cellular users and LAN connectivity

• Routine Server and Switch maintenance for MDF and IDF locations

T. Norris-Page Two

TSG North Central region Help desk, United Parcel Service, Addison, IL, June 2005 to April

2006

• Instrumental in implementation of Active Directory

• Provided support for Tri District area in coordination of securities of Active Directory

sites

• Daily support of desktop and laptop users via internal and external issues

Regional TSG Network Systems Administrator, United Parcel Service, Aurora, IL, May 2003

May 2005

• Coordinated regional data for Technical Support Management group

Payroll database administrator 10/02-04/03, United Parcel Service, Aurora, IL, October 2002

to April 2003

• Created Access databases to streamline local liabilities and assets. Instrumental in

creating electronic methods of allocating dues from locals 705, 710, 701, 344, 135 and

210.

Billing Data Analyst trainer 10/96-10/02, United Parcel Service, Hinsdale, IL, October 1996 to

Sept 2002

• Trained and mentored all new employees regarding Maxi ship, PLD and SRB data

analyst. Coordinated with North Central Region Technical Support Group to implement

close loop billing streamlining any Maxi ship, PLD or SRB errors.

• Assisted in the consolidation of North Central Region Tri district billing data analyst

EDUCATION

• Networking + Comp TIA certification

• A+ Comp TIA certification

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