Training Management

Tina D. Denmark

Profile Over eighteen years training experience in healthcare, corporate, government, and

traditional higher education settings. Results-driven professional with solid

experience in curriculum development, instructional system design, evaluation

methodologies, and effective hands-on instructional programs that improve

efficiency, increase productivity, and enhance quality. Strong analytical, planning,

and organizational abilities with proven problem solving skills. Exemplary technical

support skills. Experienced platform trainer with demonstrated skills in instructing

Commercial-Off-the-Shelf (COTS), Electronic Medical Records (EMR), and other

proprietary applications to both technical and non-technical users. Accustomed to

collaborating closely with implementation team, management, and customers during

development, testing, and deployment.

Education Project Management Certification Program, Anticipated 06/2010

Bachelor of Science Mathematics, 1994

University of Minnesota, Institute of Technology

Continuing Medical Terminology: (06/2007)

Education University of Maryland, Baltimore, MD

Instructional Techniques for New Instructors: (11/2004)

Langevin Learning Services, Ottawa, Ontario

Certifications Epic System Corporation: Cadence (Scheduling), HIM: Chart Tracking, Release of

Information, Chart Deficiency Tracking, and Coding & Abstracting (Health

Information Management), and Prelude (Registration), Spring 2008

MOUS: Word and Excel 2002 Core & Word and Excel 2002 Expert

Clearance Inactive Secret with Life Style Polygraph (transferable)

Experience

Analyst Documented hospital ambulatory, inpatient and outpatient workflows

Interviewed hospital staff regarding current workflows

Built Alec system based on requirements and needs of HIM Department

Instructional Planned, created and revised ILT and online training curricula/manuals,

Design procedures, and proprietary quick reference guides for both end user and train-

the-trainer courses

Developed practical hands-on exercises for reinforcement

Created, reviewed and edited storyboard for C/WBT

Produced computer based training (CBT) using C/WBT software

Devised questionnaires and evaluations to evaluate training classes/programs

Setup templates, forms, and databases

Instructor/Trainer Train ambulatory, hospital Subject Matter Experts (SMEs), and non-clinical staff

how to maintain and manage medical charts; schedule patients for appointments

Trained physicians and physician support staff to use Cerner PowerChart

application

Delivered Instructor Led Training (ILT) for: Healthcare Services, Federal and

County Government, (education, legal and military), Financial Services, Food

Distributors, Sales (pesticides, pharmaceutical, security, telecommunications, tire)

Conducted COTS, EMR, and other proprietary end user training in formal, one-

on-one, and online settings

Instructed classes and posted grades for college & technical/business institutions

19020 Sedley Terrace, Gaithersburg, MD 20879-1757

301-***-**** (home) 301-***-**** (office)

****@************************.***

www.microsoftwareconsultants.com

Tina D. Denmark page 2

Experience

Continued

Technical Support/ Provided end-user support during and post deployment

Help Desk Answered client inquiries in person and by telephone concerning system

operations; diagnosed system hardware, software, and end user problems

Supervised activities of support staff

Events Management Developed workflow procedures for request for proposals (RFPs)

Solicited, evaluated, recommended and negotiated event facilities

Project Lead ILT projects for Healthcare Services, Federal Government,

Management Telecommunication Services, and online sessions

Tested software for usability

Evaluated and recommended training alternatives

Developed procedures for collecting training data/metrics

Coordinated with team leads to determine scope and limitation of project

Interviewed, hired and evaluated trainers/staff

Supervised the workflow of a team of eight

Employment History

Employed Anne Arundel Medical Center Annapolis, MD 08/08-Present

System Analyst/Trainer Clinical Automation

Holy Cross Hospital Silver Spring, MD 06/08-2/09

Computer Systems Coach Genesis Temporary

Montgomery Community College Rockville, MD 06/05-Present

Instructor Continuing Education Part-time

Kaiser Permanente MAS Silver Spring, MD 03/05-03/07

Trainer II Learning Organization and Effectiveness

Goodwill Industries International, Inc. Rockville, MD 12/03-03/05

Training Coordinator Technology Development

ECPI Computer Institute Raleigh, NC 09/96-1/98

Evening Instructor Computer Technology Part-time

Self Employed Micro Software Consultants, Inc. 01/93 - Present

Provide systems training, consulting, project management and technical support;

Develop Sales and Work Force Automation curricula based on workflows and

procedures to all levels of employees

Contracts Abbott Labs, American Express Financial Advisors, Anoka County Community

Action Program, Inc., AT&T Wireless Services, BASF, CACI, Inc., Canadian Rail,

City of Raleigh, Community Preservation and Development Corporation, Carolina

Power & Lighting, Department of Justice, Diebolt, Duke University and Hospital,

Edison-Energy, FBI, Freddie Mac, GenVec, GlaxoSmithKline, Graduate School,

USDA, Hardee’s, Harvest Preparatory/Seed Academy School, IBM, IRS, KPMG,

Knoll, Legal Right Center, Mary Washington Hospital, Met Life, Michelin, Nextel

Communications, Inc., Nortel Communications, Novartis, Parke-Davis, Raytheon,

Solvay, Tech Resource Group, Inc., UpJohn Pharmacia, US FoodServices, VA Tech

University

19020 Sedley Terrace, Gaithersburg, MD 20879-1757

301-***-**** (home) 301-***-**** (office)

****@************************.***

www.microsoftwareconsultants.com

Tina D. Denmark page 3

Types of HealthCare, COTS, Customer Relationship Management (CRM): Dendrite,

Electronic Customer Relationship Management (ECRM), Military, Siebel, Territory

Applications

Analysis, Vantive, E-Learning tools: Elluminate Live!, Genesys Conferencing, HP

Virtual Classroom, Blackboard

Hardware IBM Compatible and Macintosh (Desktops and portables), PDAs, HP Printers

Applications

Electronic Medical Epic: Cadence; HIM (Chart Tracking, Release of Information, Chart

Records: Deficiency Tracking, and Coding & Abstracting); and Prelude Spring 2008

(EMR)

Cerner/PowerChart: Familiar with Physician module

Online & C/WBT: Elluminate Live!

Live Meeting

Qarbon-Viewlet Central

TechSmith-Camtasia

Word Processors: Microsoft Word: Mac, Windows/97, 2000 & higher

WordPerfect: Windows

Spreadsheets: Microsoft Excel: Mac, Windows/97, 2000 & higher

Presentations: Microsoft PowerPoint: Mac, Windows/97, 2000 & higher

Databases: Microsoft Access: Windows/97, 2000 & higher

FileMaker Pro: Mac, Windows

Groupware: Lotus Notes 6.x-8.x

Microsoft Outlook 98, 2000 & higher

Project Managers: Microsoft Project

Graphics: Visio

Customer Microsoft Schedule+/Outlook 98, 2000 & higher

Relationship ACT!

Managements:

(CRM)

E-Mail: Microsoft Exchange/Mail: Mac, Windows

Lotus Notes

OS & Networks: MS/PC-DOS, Windows 3.1, 3.11/95/98, NT, 2000, and XP

Windows NT, Novell, 3Com

19020 Sedley Terrace, Gaithersburg, MD 20879-1757

301-***-**** (home) 301-***-**** (office)

****@************************.***

www.microsoftwareconsultants.com

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