Engineer Technical Support

CHARLES LUTTRELL

Wesley Chapel, FL *****

Mobile Phone: 813-***-**** E-mail: *********@*****.***

NETWORKING AND TELECOMMUNICATIONS ENGINEER WITH

15+ YEARS OF INDUSTRY EXPERIENCE

________________________PROFESSIONAL PROFILE_______________________

Over 15 years of experience in implementation and engineering services,

including installation, testing, troubleshooting, project management and technical

support of telecommunications and data communications equipment

Proficient in SONET, optical switches, IP Technologies, Digital and Optical

Cross Connects, Network Integration, Management Systems, TCP/IP Analyst

Demonstrated skills in the areas of technical support, project management,

commissioning and implementation of systems and project in the technology field

__________________________TECHNICAL SKILLS__________________________

SONET, GbE, Ethernet, DACS, OC3/12/48/192, E3/T3, E1/T1/DS1, VoIP,

Optical Networking Switches, BLSR, Element Management Systems, QoS, PRI

LAN/WAN Networking with Alcatel, Juniper and Cisco Routers and Switches

Protocols: Ethernet, RIP, BGP, OSPF, TCP/IP (v4 and v6), IS-IS, MPLS, TL1

Testing, installation, troubleshooting and support for various protocol networks

Test sets: T-Berd 310, JDSU 9000, React

VLANS and Firewalls (Cisco PIX and ASA), tacacs

____________________ PROFESSIONAL EXPERIENCE______________________

NETWORK ADMINISTRATOR, Bright House, Tampa, FL 3/2009-10/2009 (contract)

Built and verified router configurations on Alcatel 7705 and 7750 routers for

cellular backhaul voice and data traffic

Built MPLS c-pipe routes in Alcatel 7750 concentrator router

Revised and updated configurations for upgrade from OC3 to OC12 backbone for

MPLS cellular backhaul traffic

Project managed sites up to installation and turn over to customer

Charles Luttrell (Page 2)

Solution Implementation Manager, AT&T, Tampa, FL 1/2008-12/2008 (contract)

Coordinated the installation and activation of wireless service and data backup for

over 400 Starbucks stores utilizing air card, Netgate VPN device and Cisco router

Technically validated router configurations and firewall devices as well as RCA

Technical Support Engineer II, Embarq, Leesburg, FL 11/2004-1/2008

Spearheaded effort for successful completion of several new Alcatel and Ciena

fiber rings in south Florida, resulting in significant savings and increased

reliability

Trained 10 engineers on new Alcatel 1696 fiber system saving over $30,000

Audited connections database resulting in savings of over $1,200,000

IP Engineer, Syniverse Technologies, Tampa, FL 7/2004-10/2004 (contract)

Audited Cisco core routers for compliance and updated drawings accordingly

Telecommunications Provisioner, MCI, Tampa, FL 3/2004-7/2004 (contract)

Found overlooked circuits to consolidate resulting in savings of over $1,800,000

Network Engineer, Intermedia Communications, Tampa, FL 7/1998-1/2004

Planned and conducted demonstrations of various NME systems for functionality

Supervised group of eight technicians in implementation of customer build outs

Wrote test procedures for T&A of SONET, ISDN, and DMS-500 voice services

Technical Support Engineer, Applied Innovation Inc., Dublin, OH 1/1997-7/1998

NOC Specialist, CompuServe Network Services, Hilliard, OH 1/1993-1/1997

______________________EDUCATION AND TRAINING______________________

BS, DeVry University, Electronics Engineering Technology, Columbus, OH 1995

American Research Group:

Introduction to Cisco router configuration, Advanced Cisco router configuration,

Network Management, Internetworking with TCP/IP, Troubleshooting TCP/IP

Vendor Training:

Adtran ASTA/ASP, Tellabs 532/5500 DACS, Alcatel 1677, 1696, DMS-500,

Optera Metro 6500, Lucent X.25, HP Openview, Six Sigma, CCNA

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