Sales Customer Service
Resume:
MARK WARREN
Seattle, Washington 98119
206-***-**** ********@***.***
SUMMARY
Accomplished Sales Management Executive with extensive history of building profitable sales, creating
highly effective teams and utilizing dynamic leadership skills. Expert in developing and achieving
effective sales strategies, increasing operational performance by training focused sales teams and
increasing profit margins by reducing costs. New business expansion, outstanding account relationships
by providing needs based solutions and developing tremendous organizations are highlights of my career.
• •
Accelerated Sales and Profit Growth Charismatic Team Leader
• •
Major Account Development Sales Development and Performance Enhancement
• • Needs Assessment and Value Based Selling
Strategic Business and Sales Planning
• •
Goal Setting and Attainment New Product Launch
PROFESSIONAL EXPERIENCE
CFM Corporation, Huntington, IN / Monessen Hearth Systems 2005 – 2009
Manufacturer of Majestic and Monessen brand fireplaces, Vermont Castings stoves and barbeque grills.
Director of Sales, National Accounts / West Region
Successfully managed, directed and produced profitable sales in 5 Western Districts while significantly
increasing market share in National Account builder markets.
• Sold 12 new incremental National Accounts growing builder channel 9%.
• Increased margin profitability 7.8% per year and grew sales and market share over 10% annually.
• Awarded Regional Director of the year in 2007 with highest sales and margin growth in company.
HOME INNOVATIONS, Seattle, WA 2002 – 2005
Kitchen cabinet and GE appliance supplier to the new homebuilder and the repair/remodel markets.
Vice President, General Manager
Managed, organized and led all field operations; shipping, warehouse and delivery; customer service;
inside and outside sales; key accounts and marketing; and all purchasing functions.
• Created annual profits of over $75,000 in installed services from a loss of over $100,000.
• Improved overall company profit margins by 14% by lowering costs and improved performance.
• Increased overall sales volume by 28% and 12% over budget through new account acquisitions.
MERILLAT INDUSTRIES, A Masco Company, Adrian, MI 1999 – 2002
Largest manufacturer and marketer of kitchen cabinetry.
Director of Sales, West
Successfully implemented a staffing and business development program for the region. Provided
dynamic leadership, strategic business and sales planning, sales development and training, profitable sales
growth and profit/loss management for eight major markets.
• Increased 2001 sales 30% over prior year representing $10,000,000 of new account expansion.
• Built successful sales organization by hiring and training 15 new account managers, builder sales
representatives and field service personnel.
• Targeted and sold 11 new major builder accounts representing $7,500,000.
MARK WARREN PAGE TWO
AMEROCK CORPORATION, A Newell Company, Rockford, Illinois 1996 – 1999
Manufacturer and marketer of decorative and functional cabinet hardware.
Vice President, Consumer Sales
Managed and directed seven national account managers responsible for all North American retail account
business. Managed departmental operating budget of $5,000,000.
• Strategically sold new customer Sears Hardware/Orchard Supply Hardware generating $5,000,000 in
incremental sales and awarded Vendor of the Year.
• Improved service levels generating $1,000,000 in sales growth with reduced expenses of $500,000.
• Instituted cost reductions of over $425,000 in display and remerchandising expenses annually.
ADDITIONAL EXPERIENCE
THE FLECTO COMPANY, INC., Oakland, California 1984 –1996
Manufacturer and marketer of Varathane brand clear wood finishes and interior wood stains.
National Sales Director
PROCTER & GAMBLE DISTRIBUTING COMPANY, Cincinnati, Ohio 1978 – 1984
Marketer and distributor of health and beauty care products to grocery, drug and mass merchant accounts.
Unit Manager/Sales Representative
EDUCATION AND TRAINING
Advanced Sales and Marketing Training, Minneapolis, MN
Advanced Selling and Sales Negotiations, Managing a Winning Sales Force
Strategic Positioning, Maximizing Persuasive Effectiveness
Process Improvement Training Management, Seattle, WA
Departmental Accountability Measurement, Field Results Measurement and Tacking
Process Mapping, Operating System Organization and Planning
Aarthun Performance Group, Ltd., Houston, TX
Value Selling – Profit Specialist and Negotiating Skills, Value Selling – Train the Trainer
Procter & Gamble Sales and Management Training, Cincinnati, OH
Sales Presentation, Account Planning, Sales Performance Development
Bachelor of Science, Business Administration and Marketing
Oregon State University, Corvallis, OR
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