Customer Service Manager

J ud i t hB r ee n @ G ma il .co m • ( * * * ) * * 7 -6 8 3 0

* * * * * Ho ne yl o c u st C ir c le • G a it h er s b ur g, M D 2 0 8 7 9

Judith A. Breen

Allegheny College Meadville, PA

Education

Bachelor of Arts, English with History Minor May 2008

Course Highlights: Creative writing workshops; British literature, emphasis on Victorian period;

Intermediate French including prose and poetry.

Senior Thesis Project: “Women’s Sexuality and Gender Roles in Bram Stoker’s Dracula”

Independently designed undergraduate thesis

Focused on the distinct Victorian models of women portrayed in the novel

Personally collected and evaluated literary criticism and historical analyses relevant to topic

Successfully completed an oral defense of thesis and argument to a faculty committee

Work Associate Manager Rockville, MD

Hertz Local Edition August 2008 - Present

Experience

Managed branch fleet to maximize vehicle quality and selection while decreasing costs

Sold $8,000 of branch’s $12,000 total insurance-based revenue in July 2009

Created relationships in local community to generate referred business

Developed reputation for superior customer service and satisfaction

Duplicated success by training multiple new workers

Promotional Materials Intern Cambridge, MA

Candlewick Press June – August 2007

Updated and maintained publishing information database

Tracked and circulated project status information

Reorganized project archive system

Attended on-site print inspections

Summer Teacher Parma Heights, OH

Kids First Learning Center June – August 2006

Independently supervised twelve school-aged students

Used games to build reading and math skills

Designed art projects around weekly themes

Customer Service Associate Macedonia, OH

Kohl’s Department Store May – August 2005

Operated both the Customer Service desk and main registers

Maximized customer satisfaction using interpersonal skills

Opened and closed main registers, and maintained cash office

Group Adult Learning Tutor Meadville, PA

Affiliations READ of Crawford County January – May 2006

Individually tutored adult student in reading, writing, and math

Tailored lessons and materials based on student’s personal learning style and interests

Submitted detailed weekly reports and monthly summaries with tangible evidence of progress

Delta Delta Delta Meadville, PA

Epsilon Iota Chapter March 2008

One of only four seniors selected to join the founding class of the Epsilon Iota chapter

Served on the Public Relations Committee

Chosen as official delegate representing chapter at weekly Pan-Hellenic Council meetings

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