Customer Service Sales

Angela Ward 970-***-****

*** ******** *****, ***. ***, Loveland, CO 80538

**********@*****.***

WORK EXPERIENCE

Med Aide, QMAP March 2009 Present

Residence at Oakridge, Fort Collins, Colorado

• Responsible for taking physician’s orders for residents

• Ordering medications including narcotics

• Administering all medications

• Handling all crises on my shift

• Monitoring all medical situations with residents

Customer Care Specialist Tier 2 August 2007 January

2009

Front Range Internet, Inc., Fort Collins, Colorado

• Produce new revenues by gaining customers and up selling current customers via phone and

email correspondence.

• Match the customer’s needs with the services that FRII can provide by understanding our

products and communicating with our customers.

• Ensure our customer’s satisfaction with FRII; reduce lost accounts by diffusing cancellation

requests.

• Research information and follow up with customer requests.

• Assist the sales team with leads.

• Support billing, invoice, payment processing, and handling collections

• Provide technical support to customers.

• Work on special projects, such as the hosting migration when FRII acquired SpringSips.

• Technical Support

Human Resources Manager July 2006 August 2007

Used Kidz, Windsor, Colorado

• Managed staff of up to 12 full-time and part-time employees, including interviewing, hiring and

firing of personnel.

• Responsible for human resources, including creation of employee handbook.

• Light bookkeeping, including creation of financial reports and figuring and filing sales taxes.

• Manage store inventory.

• Customer service and sales.

Telephone Sales Representative July 2004 July 2006

Dine Card, Fort Collins, Colorado

• Completed sales over the telephone.

• Kept track of deliveries and payment; rescheduled deliveries.

• Word processing.

Customer Service Representative September 2003 July 2004

Request Carpet Cleaning, Fort Collins, Colorado

• Completed sales through cold calling customers.

Learning Academy Coordinator August 2000 February 2002

Alterra Healthcare, Fort Collins, Colorado

• Worked on a team to develop training program for staff in entire state.

• Responsible for training trainers and coordinating training for current staff and new staff in

Northern Colorado district, which consisted of ten locations.

• Completed most new hire paperwork for new employees, including benefits enrollment.

• Monitored and corrected employee files to comply with state and federal regulations.

• Worked with residents and family members to address issues and concerns with staff and the

care of residents.

• Developed a recruitment manual and plan for the district.

EDUCATION

Associates of Arts Degree Business December 2006

Front Range Community College, Fort Collins, Colorado

Member Phi Theta Kappa, International Honor Society for 2 Year Colleges

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