Customer Service Manager

Gayle Gjinaj

Mobile Phone: 1-586-***-****

Secondary Phone: 1-586-***-****

E-mail: ***********@*****.***

OBJECTIVE

My objective is to obtain a position with a company utilizing my current skills while

learning new skills so that I can become an asset to my employer an advance within the

company creating long term employment.

WORK EXPERIENCE

Corporate Communications Coordinator

March, 2004 - May, 2009

Anderson-Cook Chesterfield, MI

My responsibilities including managing 10 account managers, and 6 plants including

China, Mexico, Canada, and the US. My duties where to receive and log all rfq into our

plexus system, type up all quotes, and no- quotes letters. Handle any ECN (engineering

change notices), and make sure that we had the current engineering design, and then kick

off an APQP meeting. I was also responsible for document control of all our customer

prints. I also, set-up our quoting work flow into our plexus software system. Contract

Review of all purchase orders and legal documents, I was also responsible for entering

purchase orders into our system, and also handling of any price reductions or customer

give backs per our purchase order agreement. I was in charges of storing and maintaining

these records and filing electronically. I had to manage all of the rfq’s, ecn from all 5 of

our plants and 10 account managers, 4 engineers, to ensure that the quote had been

completed, and signed off on and then submitted to the customer in a timely manner. I

also set up new customer and customer part numbers into our computer system. The

handling of customer issues, and customer web-site for on-line quoting for JCI, Lear, and

Brose, also arranging and setting up sales meetings, and maintaining our account

manager’s calendars, tracking of on time quotes.

Payroll Manager/Buyer

October, 1988 – June, 2003

Gonzalez Design Engineering Company Madison Heights, MI

I was a payroll manager with 2 employees that reported to me. I was responsible for

weekly, and bi-weekly payrolls, for our Company, which including a contracting service

division, government, out of state payroll. I was also responsible for entering new

employees, and maintaining employee records, deductions, car allowance, bonus, and

financing reporting quarterly, and at year-end. I was also responsible for issuing W-2, and

also help to get our Company ISO certify. I was also an internal auditor.

Then I was promoted to a buyer for our weld gun division. My responsibilities would

include purchasing raw material, and components that would be required to manufacture

a weld gun from a bill of material. Also, I would set up our jobs number, for cost

accounting purposes, and budget that was allocated for the purchase of outside goods. I

was also responsible for selecting and maintaining new vendors and responsible for

vendor audits. Also cost competitive analyzing.

Corporate Customer Service

June, 1984 – October, 1988

NBD Service Corp. Detroit, MI

My responsible were to handle corporate correspondence, stock distribution, annual

dividends, proxy tabulations, and handle any customer service issues. I was responsible

for the corporation annual shareholder meetings, the proxy tabulation, stock, stock splits,

and dividends. I was also responsible for lost checks, replacement of lost stock

certification and any other customer service issue that would arise.

CERTIFICATION: Certification, Business Administration, June, 1984 – June, 1986

Payne & Pulliam Business Trade School Detroit, MI

Blue print reading, Word, Excel, Project Management, TS 19649, ISO, Internal Auditing,

typing 65 WPM, Plexus.

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