Human Resources Management

JAIME K. LACOURCIERE, PHR

Phone – H: 603-***-**** M: 603-***-****

E-Mail - ****************@*****.***

* ********* *****, ***, ** 03304

SUMMARY OF QUALIFICATIONS

Experienced Human Resources Business Partner with generalist experience in multi-site and multi-state

environments. Solution oriented, hands on leader, well versed in change management and conflict resolution. Strong

capability to deal with ambiguity and shifting priorities. Proven track record of linking key HR functions to strategic

organizational goals. Adept ability to source, place, integrate and develop top talent. Currently seeking a senior-

level HR Management position, bringing over 9 years of progressive professional experience as follows:

- HR Management - Performance Management - Policy & Procedure Enforcement

- Program Development - Local/Federal Employment Laws - Change Management

- Full Life-Cycle Recruiting - OSHA/MSHA/DOT Compliance - Workforce/Cost Reduction

- Executive Coaching - Claims Management - HRIS Administration

- Employee Training - Benefit Administration - MS Word, Excel, PowerPoint

PROFESSIONAL PROFILE

Regional Human Resources Manager March 2004 – October 2009

Pike Industries, Inc. (an Oldcastle company), Belmont, New Hampshire

Business partner with high performance, regional team. Strategically manage and support both the human resource

and safety (OSHA, MSHA, DOT) function for a multi-site, multi-function, employee population averaging 400.

Selected Accomplishments:

Linked performance management to business results, vastly improving focus on giving appropriate and timely

feedback, documenting performance concerns, developing action plans and investing in evaluation process.

Responsible for all aspects of directing and managing the Learning and Development initiatives from strategy

development through execution. Implemented a successful supervisory training program with quarterly follow-

up to reinforce learning. Trainings include: Closing the Generational Gap, Maneuvering the Land Mines of

Performance Management, EEO/Harassment Training, Stepping up to Supervision, Root Cause Analysis.

Change agent, leading population from paper driven performance management and recruitment process to web-

based software solutions.

Champion and manage the full life-cycle recruiting: sourcing, recruitment, screening, interviewing, on-boarding

and utilization of applicant tracking systems. New hire success rate has increased from 65% to 93% over a four

year period. HR team managed over 3000 applications in 2009 with 65 new team members on-boarded.

Established relationships with NH schools to foster interest in the construction industry. Over past two seasons

have placed 15 high performing graduates.

Human Resources Representative January 2001 – March 2004

Cigna Healthcare, Hooksett, NH

Responsible for the delivery and execution of HR programs and services to a multi-location, multi-state population.

Support the HR business plan by executing key initiatives and processes. Council population on HR programs,

procedures and policies. Serve as a point of contact and offer guidance on sensitive employee relation concerns.

Selected Accomplishments:

Partnered with lead team to manage the change process during the acquisition of Healthsource by Cigna

Healthcare. Implemented a variety of exercises and role modeling techniques designed to ease the change of

culture and management.

Championed process improvement initiatives to streamline HR Metrics by utilizing both HRIS systems and

advanced Excel applications.

Created and delivered RIF notifications for Cigna locations throughout the east, with strong focus on EAP and

outplacement support. Created partnerships with local businesses with hiring needs to place affected employees

in suitable opportunities.

JAIME K. LACOURCIERE, PHR PAGE 2

Enrollment Analyst March 2000 - January 2001

Cigna Healthcare, Hooksett, NH

Serve as a contact for employer groups answering eligibility questions concerning their group GSA, CIGNA

Healthsource policies, member satisfaction and State and Federal mandates. Proactively communicate with

employer groups to resolve discrepancies and ensure completeness and accuracy of membership additions,

cancellations and changes.

EDUCATION & CERTIFICATIONS

Bachelor of Science Degree – Major in Psychology, Mental Health, Minor in Human Resource Management

Plymouth State University, Plymouth, New Hampshire December 2000

Professional in Human Resources Certification (PHR) January 2009

Professional and Life Coaching Certificate In Process

REFERENCES

Available upon request

Contact this candidate