Project Manager Account Executive

Sally D. Shaffer

***** ****** ****** *******, ** 48154

734-***-**** ***********@*******.***

Project Manager with a proven track record of implementing business

strategies to reduce cost, optimize business process and improve

operational performance in the automotive industry. Particularly

effective in analyzing, assembling and presenting business and

financial data to senior management and recommending course of action.

Expertise includes business performance and project management, cross-

functional leadership, change management and communication.

Employment History:

03/2006 –06/2009

Project Manager

General Motors - OnStar Division

Detroit, MI

- Business Project Manager for various projects in embedded hardware,

VOIP, IVR, web and call center applications

- Responsible to establish business case, project scope and to manage

project milestones/timeline on multiple concurrent projects

- Developed appropriation request ranging from $100k - $2M, all

business cases showing benefit in 6-12 months with $1.15M - $1.5M

annual savings

- Requirements Manager leading a large cross functional team of

stakeholders

- Vendor Management including offshore, call center and onsite

programming teams

- Responsible to define and facilitate user testing for all projects

and to enlist subject matter experts to validate testing scenarios

- Responsible to document and communicate project status and general

health reports to Senior Executives on a regular basis

- Define and delivery of the solutions to service delivery, advisor

processes and retention through continual look at process improvements,

gaps in applications and quality scores/concerns from subscribers

- Facilitate JAD sessions, deep dive issue resolution and root cause

analysis

- Organizational representative for Global Change Management,

directing a large group of my peers to accurately provide impacts to

change champions

- Training and Curriculum Developments

01/2002 - 03/2006

Project Manager (Consultant)

General Motors

Detroit, MI

- IT Project Manager for the Structural Durability Laboratories (SDL)

Loads Database projects

- Managed the Fun & Games section of MYGMLINK.com as well as Dealer

Pilot Preferred Member Project

- Configuration Manager for MYGMLink.com

- Created and maintained SDP-21 standards in order to keep all project

online with corporate procedure

- CMM level 3 practitioner including participant in SCAMPI assessments

(Software Development Factory and CAE/CAT)

- Performed Requirements Analyst role facilitating requirements

gathering sessions

- Lead UAT user acceptance testing for multiple programs

- Managed the project schedule with several different internal and

external teams (vendors)

10/1999 - 01/2002

Business Analyst

Visual Services, Inc.

Livonia, MI

- Lead designated product team staff to design integrated marketing

programs

- Additional responsibilities with project planning and scheduling,

project tracking and reporting

- Customer liaison and communication, project testing and

implementation for General Motors & Bristol-Myers Squibb

- Assisting clients in the definition & evaluation of short and long

term goal; identify and resolve interdependencies between multiple

projects; develop and execute training and implementation plans for

application deployment and coordinating with multiple VSI departments

- Responsible to completing adhoc service requests, quotes and

assumptions for complex call center routing strategies for applications

and IVR

- Responsible for training new team members

10/1997 - 06/1999

Information Analyst/Program Manager

EDS

Troy, MI

- Design & documentation of new processes for the organization to

reach CMMi Level 2

- Program Management for Pontiac & GMC annual performance and liaison

for the client (GM & agency) to the project team for programs - direct

mail and annual source books

- Activities including highlighting program specs & client meetings.

Other Positions:

The BIG Idea - B2B Account Executive

Metro Times - Account Executive, Automotive Classified

Kolka & Robb Publishing - Account Executive Grosse Point Yacht Club,

Michigan Natural Resources

Education:

Bachelors of Business Administration

Major: Marketing Management

Northwood University - MI

Associate

Major: Advertising

Northwood University - MI

Project Management Professional (PMP) - Certificate # 380521

Project Management Institute (PMI)

Skills and Abilities:

Patent Pending - P6791

CMMi Level Three and SDP-21 Methodology

Microsoft Project, Excel, Word, PowerPoint

Domino.doc and NIKU (Configuration Management tools)

VISIO, ACT, Macintosh Adobe PageMaker, and Microsoft Publisher.

Knowledge in Davox and LyriCall

Police & Fire Dispatcher

Contact this candidate