Project Manager Administrative Assistant
Resume:
Miramar, FL *****
Mobile: 718-***-****
E-mail: ********@*****.***
Claribel Calle
Summary of
Results-oriented individual with experience in dealing with Payroll, Office Services and Human
qualifications Resources related issues.
Work experience Alliance Building Services New York, NY
Payroll Project Manager 3/2008 – 10/2008
Responsible for managing and maintaining the Automation of Payroll system processes for all
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Alliance Building Services companies.
Trained all staff, including Payroll staff, Human Resources and Operations on new payroll
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implemented procedures.
Daily Time clock verification and employee timesheet management.
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Liaison for all third party payroll issues and processes.
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Met with CFO, VP of Finance and Controller to discuss departmental process, reports and goals.
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Reconciled monthly bank statements.
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Reviewed and stream lined process for payroll preparation.
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Back-up for Accounting Departments and Controller when required.
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Assisted in developing procedures and monitored work flow and results.
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Worked in conjunction with CFO with special projects related to payroll and accounting.
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Supported employees with HR-related issues, payroll and benefits questions.
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Keeper for all policy and procedural changes with respect to Accounting Operations manuals.
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The “go to” person for Trinity account related inquiries, projects and problem solving.
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First Quality Maintenance at Trinity Real Estate New York, NY
Office Manager / Call Center Supervisor 2/2005 – 3/2008
Managed Call Center Representative staff: interviewed, hired, trained and assured sufficient
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daily staff coverage.
Oversaw payroll for approximately 200 union employees and troubleshoot errors when they
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arose.
Responsible for various Human Resources operations such as: reporting, filing and follow-up of
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compensation or disability claims, submittal of accident reports, personnel action forms, new hire
/transfer requests, change in wage rate petitions, and general maintenance of all personnel
records.
Built relationships with prospective clients and tenants to ensure client and tenant satisfaction.
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Reviewed and submitted supplemental client services invoices to ensure accurate and timely
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billing.
Maintained functionality of office equipment and computer operations and make minor repairs;
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notify contractor of technology support repairs.
Assisted Project Management with supervising the daily operations of the Trinity Real Estate
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portfolio by acting as a liaison between the various Shift Supervisors and communicating
requests.
Generated monthly/bi-weekly/weekly reports to Property and Area Managers.
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Reviewed finalized work orders sent daily to Property or Area Managers to assure accuracy and
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quality control.
Performed monthly building visits to ensure that FQM staff is accurately completing work
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orders, logs and other company records.
Coordinated management and employee gatherings.
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Claribel Calle Page 2 of 2
Administrative Assistant/ Call Center Representative 6/2003 – 2/2005
Assisted Project Executive, Project Manager’s and Office Manager with administrative tasks.
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Back up for office managers when were out of the office or not available.
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Assisted with the processing of payroll for approximately 185 union employees
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Screened heavy volume of incoming calls and created work orders on tenant requests.
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Administered personnel operations, such as creating accident reports, submitting and following-
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up on disability and compensation claims, archiving disciplinary action documentation,
processing change in wages, and other personnel related activities that may arise.
Maintained attendance records of employees’ sick time taken.
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Organized vacation schedule for approximately 185 employees.
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Created and finalized billable work orders received from tenants and Property Managers.
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Coordinated emergency response using a two-way radio system.
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Greeted and answered tenants and employees inquiries or concerns.
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Ordered office supplies and maintained inventory.
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ABM Industries, Inc. at Trinity Real Estate New York,
NY
Administrative Assistant/ Call Center Representative 2/2002 – 5/2003
Assisted Project Manager and Resident Manager with administrative tasks.
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Supported the Engineering Department with the preparation of proposals and billing of
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subcontracts.
Entered employee billing bi-monthly.
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Performed preliminary accounting procedures, such as write off’s, crediting, rebilling of invoices
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and billing contracts.
Updated supplementary sales, in specialized account program (JD Edwards–World) for Trinity
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Real Estate.
Prepared work orders for maintenance and repair.
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Dispatched tenant requests to appropriate service personnel.
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Coordinated emergency response using a two-way radio system.
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Created forms as requested by Office Manager.
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Configured time cards.
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Reviewed company e-mail and replied to tenant requests when services were required.
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Screened heavy volume incoming calls.
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Greeted and answered tenants and employees inquiries or concerns.
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Distributed mail and arranged packages for pickup.
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Baruch College New York, NY
Education
Bachelors Degree – Operations Management (In progress)
Borough of Manhattan Community College 6/2001 New York, NY
Associates Degree – Business Administration
Borough of Manhattan Community College 6/2004 New York, NY
Certificate – Office Administration
Bilingual (Spanish), Microsoft Word, Excel, Access, PowerPoint, Internet Explorer, Winteam, Paypro,
Skills
JD Edwards & OneWorld, Gregg Shorthand, MS2000, Yardi, Groupwise, Keyboarding Speed: 50 wpm
References Furnished Upon Request
Contact this candidate