Customer Service Engineer
Resume:
Christopher M. Crowell
Christopher
Hamburg, NJ 07419
Cell Phone: 973-***-****
***********.*******@*******.***
Objective: A career with a progressive organization that will use my education, skills, abilities and
experience in a networking capacity, where I can effectively contribute to IT operations
in any way that best matches my skills and experience.
Qualifications:
Strong Microsoft Office and Microsoft Windows skills
Strong troubleshooting skills
Recognized for loyalty and job dedication
Able to identify and resolve problems efficiently
Education: The Cittone Institute Paramus, NJ September 2004
Network Systems Administrator – Certificate 3.6 GPA
An intensive 720-hour program combining theory and hands on practice
Technical Skills:
Operating Systems: Windows NT 4.0, Windows 95/98, Windows 2000 Pro/Server, and
Windows XP Home/ Pro
Hardware: Desktop Units, Ram, Motherboards, File Servers, Hubs, Bridges and Routers
Services: DNS, DHCP, RIS, WINS
Nevada State Gaming License
Certificates:
Work History:
NetEnrich New Jersey/ Connecticut/ Florida Dec 2008- Oct 2009
System Engineer
Desktop and Laptop reimage using various imaging tools
Supported applications such as: Microsoft Office Suite 2003 and 2007, Microsoft Windows
XP & Vista, Internet Explorer, and customer proprietary applications
Supported hardware such as: Dell Laptops and Desktops
Supported wireless networks and VPN software
Documented all issues and resolutions within ticketing system
Supported customer issues either via inbound phone calls, inbound emails, or in person
Configured Blackberries on BES sever
Installed and configured phone system: Shortel and Polycom
Maintained multiple customers’ network and server infrastructure: updates, virus scans,
backups, and troubleshot other issues that may be going on.
Aristocrat Inc Las Vegas, NV April 2008- October 2008
IT Support Engineer
Desktop and Laptop reimage using GHOST and other tools
Supported applications such as: Microsoft Office Suite 2003, Microsoft Windows XP,
Internet Explorer, and Aristocrat proprietary applications
Supported hardware such as: Dell Laptops and Desktops
Supported wireless networks and VPN software
Created/Disabled NT Accounts via Active Directory
Documented all issues and resolutions within Track-It
Supported customer issues either via inbound phone calls, inbound emails, or in person
Worked on various projects such as: Slipstreaming Microsoft Hotfixes within Server 2003
install and how to configure a Linux box to access a Windows share via NFS.
Created an Asset tracking Database and Knowledge Base via SharePoint
PC 911 Las Vegas, NV Nov 2007- April 2008
Technician
PC hardware repair: Dell, Sony, HP, Compaq, and home built both Desktop and Laptop
Software install: MS Office suite, Windows XP Pro & Home, Vista, Quicken, Quick books,
server based applications, and other business customer applications.
Home & Business PC install
RJ45, RJ11, and Coax drops and terminated ends
Punched down phone line connections for business that were either delivered by COX or
Embraq
Server: Server 2003 Small Business Edition install, configure Domain Controller, Group
Policies, and Exchange to customer needs and environment
Installed and configured Security Camera Equipment
Virus removals: used tools such as HiJackThis, Smitfraud, Windows Recovery Console
Data recovery
Installed and configured VoIP Altigen Phone System and Polycom
Maintained multiple customers’ network infrastructure: updates, virus scans, backups, and
troubleshot other issues that may be going on.
GES Exposition Services Las Vegas, NV May 2007- Nov 2007
Help Desk Analyst
Supported PC application such as: MS Word 2003, MS Excel 2003, MS Power Point 2003,
MS Outlook 2003, MS Windows XP, Internet Explorer, and GES proprietary applications
Supported MAC application such as: MAC OS X, Word 2004, Excel 2004, Entourage 2004,
Power Point 2004, and Adobe Creative Suites
Supported hardware such as: Dell Laptops and Desktops, Blackberrys, and HP Printers
Supported wireless networks and VPN software
Supported and configured MAC G4 and G5 Pros
Troubleshoot/ repaired and created/ deleted accounts by using tools such as: Active
Directory, Exchange Task, remote desktop tools, and other diagnostic software
Ran stat reports for help desk from both CA and Taske
Documented all issues and resolutions within CA
Robert Half Technology/MGM Las Vegas, NV Jan 2007- March 2007
Help Desk Technician
Supported applications such as: MS Word 2000 and 2003, MS Outlook 2000 and 2003, MS
Excel 2000 and 2003, MS PowerPoint 2000 and 2003,MS Windows 2000, Internet
Explorer, As400, and other Casino applications
Supported hardware such as: Dell desktops, Brick Workstations and HP printers
Documented all issues and resolutions within Epiphany
Provided a high level of customer service to all clients
Compucom/ Pfizer Parsippany, NJ Oct 2005- Dec 2006
Technical Support Analyst
Supported applications such as: MS Word 2003, MS Outlook 2003, MS Excel 2003, MS
PowerPoint 2003,MS Windows XP, Internet Explorer, and Pfizer proprietary applications
Supported hardware such as: IBM Laptops, HP and Compaq iPAQ, and HP and Brother
printers
Supported wireless networks and VPN software
Documented all issues and resolutions within Service Center
Stryker Orthopedics Mahwah, NJ May 2005- Sept 2005
Level 2 Help Desk Technician
Supported application such as: MS Word 2003, MS Excel 2003, MS Power Point 2003, MS
Outlook 2003, MS Windows 2000 and XP, Internet Explorer, and Stryker proprietary
applications
Supported hardware such as: Dell Laptops and Desktops, HP and Compaq iPAQ,
Blackberrys and Smartphones, and HP Printers
Supported wireless networks and VPN software
Setup and repaired client’s laptops and/ or desktops
Troubleshoot/ repaired and created/ deleted accounts by using tools such as: Active
Directory, Exchange Task, remote desktop tools, and other diagnostic software
Documented all issues and resolutions within AS400
Dendrite International Inc. /Pfizer Bedminster, NJ Sept 2004- May 2005
Help Desk Technician
Supported applications such as: MS Word 2000 and 2003, MS Outlook 2000 and 2003, MS
Excel 2000 and 2003, MS PowerPoint 2000 and 2003,MS Windows 2000, Internet Explorer,
and Pfizer proprietary applications
Supported hardware such as: IBM Laptops, HP and Compaq iPAQ, and HP and Brother
printers
Supported wireless networks and VPN software
Documented all issues and resolutions within Clearvision
Provided a high level of customer service to all clients
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