Sales Customer Service
Resume:
SHERRI R. SMITH
Fort Worth, Texas 76134
817-***-**** (H) / 817-***-**** (M)
**********@*********.***
SUMMARY
Experienced business professional with a well-rounded skill set and strong background in
receivables/collections, auditing, sales support, and customer service administration. Strong
organizational, time management and problem resolution skills with a keen ability to recognize
discrepancies. Exceptional research, analysis and accounting abilities, very detail oriented, proficient
with MS Office programs, Outlook and use of database programs.
QUALIFICATIONS
Accounts Receivable Credit / Collections Month-End Closings Journal Entries
Customer Service Account Management CRM System Operations Off-Cycle
Check Requests
Internal Auditing Purchase Requisitions Reconciliation
Accounts Payable / Invoicing
PROFESSIONAL EXPERIENCE
XEROX CORPORATION 1996 - 2009
A Fortune 500 worldwide global document management company which manufactures and sells a
range of printers, multi-function systems, photo copiers, digital production printing presses and related
consulting services and supplies.
Field Commissions Specialist, Fort Worth, Texas (2000 – 2009)
Provided primary sales commission support remotely for region business development managers and
approximately 45 field sales agent owners in the Western region. Worked in concert with regional
specialists, senior management and controllers; served as liaison between sales operations
organization and commission headquarter staff.
Interfaced with field sales agents to expedite administrative/HR functions such as ensuring sales
personnel were configured with correct compensation codes and incentive ratios, processed budget
quota and table updates, new hires, terminations, reviewed and worked write-off, accommodation,
error register, backlog and sales compensation reports on a monthly basis.
Processed all valid commission adjustments per sales compensation policies and commission
procedures, researched payment errors, reconciled, calculated and posted revenue/cash earnings of
$50-$250K, issued check requests, submitted journal entries to headquarters for posting achieving a
99.6% accuracy rate on adjustments audited in a 12-month period.
Created online reporting, managed daily log, maintained integrity of commission database system by
ensuring timely and accurate updates, provided analytical reports for Sales and Region management,
and fulfilled month-end close activities.
Oversaw the implementation of all Sales Compensation policies and procedures, responded to
requests for documents or forms required for organizational changes, provided guidance, training, and
interpretation of reports.
Diligently assisted the Incentive Delivery manager with monthly compliance audits in accordance to
business procedures and Sarbanes-Oxley requirements by conducting and completing individual
samples of revenue adjustment transactions, providing feedback and/or recommendations along with
compiling the data for submission to headquarters.
Lead facilitator for meetings, analyzed and reviewed new processes, conducted training presentations
for fellow peers.
Responsible for purchase, receipt verification of office supply; implemented cost effective system
reducing expense by 40%.
Conducted desk audits of office staff to ensure sensitive information was properly secured in
compliance to policy.
Accounts Receivables (Finance) Representative, Lewisville, Texas (1996 -2000)
Management of term lease customer accounts as assigned, interacting daily with external Xerox
customers and sales agents.
Modified and/or recommended changes to the collection processes within the Customer Business
Center in support of the General Markets Organization to improve productivity which resulted in a
reduction of overtime hours.
Managed and made collection calls on 300+ lease accounts ranging from 90 to 180 days outstanding
per month to secure payments, generating revenue for the company and achieving DSO plan
objectives at 100% or better 9 out of 12 months.
Supported sales organization in resolving customer billing issues, order approvals, negotiated pay
arrangements, authorized accommodations and charge-backs, provided invoices, approved
credit/refund adjustments to customer bill file.
Reviewed and processed contract extensions, buyouts, and/or fund-outs, determined bad-debt
accounts for referral to legal and completed month-end close activities; resulting in 90% or higher
customer retention rate.
Selected to serve on the employee recognition committee to plan activities to recognize top
performers in the department.
TARANTULA CORPORATION 1994 - 1996
Local tourist attraction and provider of train rides between Fort Worth and Grapevine, TX.
General Sales and Services Secretary
Provided administrative and supervisory support to the sales department and train operations staff.
Prepared billing invoice statements, collected and posted cash/credit payments for all group
reservation orders booked through the sales department. Courteous service and customer satisfaction
resulted in repeat business and referrals.
Handled all client reservations, money and reports for special events; prepared sales marketing
information packets for distribution to potential clients; provided support to sales reps by preparing
correspondence, typing and mailing proposal requests for group charters and general office duties
such as faxing, filing, mail distribution and answering phones.
Performed daily reconciliation audit of cash vault and petty cash fund ($3,000) minimum in addition
to preparing the bank deposits.
EDUCATION
Bachelor of Science, Hotel and Restaurant Management
Accounting and Finance Courses
University of Houston - Houston, Texas
COMPUTER SKILLS
CRM System Excel Access 10-key Data
Entry
Outlook Power Point Net Meeting Quick Books Typing 60wpm
Word Publisher E-Time Spreadsheets SAP
MEMBERSHIPS / AFFILIATIONS
Member of Alpha Kappa Alpha Sorority, Incorporated
Membership in American Cashflow Association – Certified as a Cashflow Consultant
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