Manager Management

Antonio Rosa, MBA TM learner

Ext. Forest Hills / I-227 Calle Buenos Aires

Bayamon, PR 00959

Home: 787-***-**** e-mail:******@*********.*** Cell: 787-***-****

OBJECTIVE: To obtain an Information Technology security, business analyst, management, or executive position in a

leading multinational organization, contributing to the business values by developing and executing a strategic, long-term

vision, while leading the firm to achieve measurable business process results and growth, including managing staff and

departmental budgets. Possess strong organizational, management and communication skills: along with the ability to

implement standards, procedures and methodologies that improve efficiency, performance and reliability with major focus on

the confidentiality, integrity and availability of data. Proven knowledge of diverse advanced technologies implemented for

both small and to large Fortune 500 Company. Bilingual: Languages; proficiency in English and Spanish.

SUMMARY OF QUALIFICATIONS: IT Management/Network Administration/Security:

Over 12 years of professional IT work experience with increasing levels of responsibility commencing from PC Technician to

IT Manager. Knowledge of Project Management Tools to assist in follow-up, monitor and track deadlines using Visio and MS

Project. Strong background in Computer Information Management, Administration, Analysis and Security; advanced

knowledge and experience in configuration, implementation and administration of MS Windows NT/2000/2003 servers

configured with Active Directory, WINS, DHCP and DNS. Citrix MetaFrame VPN dial-up, PPP, PPTP and TCP/IP

Internet/Intranet connectivity setup and troubleshooting.

PROFESSIONAL CERTIFICATIONS:

CompTIA Nov 2007 Security+ Certified Professional

ISC2 Dec 2002 CISSP - Computer Information Systems Security Prof.

MCP - Microsoft Certified Professional

Microsoft Mar 1999 MCSE - Microsoft Certified Systems Engineer

MCP+Internet - Microsoft Certified Professional + Internet

CompTIA Jan 2002 Network+ Certified Professional

Mar 2002 iNet+ Certified Professional

Cisco Systems Feb 2002 CCNA - Cisco Certified Network Associate

Certified Internet Web. Jun 2002 CIW Security Analyst (Certified Internet Webmaster)

Citrix May 2002 CCA - Citrix Certified Administrator

Checkpoint Apr 2002 CCSA - Checkpoint Certified Security Administrator

WORK EXPERIENCE:

06/05-Present Jacobs Puerto Rico Inc. IT Site Operations Manager / Single Point of Contact. Guaynabo, PR

Pharma-bio Engineering and Construction services group

• Responsible for overall infrastructure and operation of the IT department, including IT budget management and

implementing Sarbanes-Oxley corporate process procedures to meet records archival compliance and guidelines.

• Administration and maintenance of Windows 2000/2003 Servers and 90+ Windows XP Professional systems

running AutoCAD 2007, Bentley, Pipe-Flo, Staad, PDS (3D software), Microsoft Office/Project, MS Outlook.

• Remote site setup for pharmaceutical construction assistance (Eli Lilly-Guayama, Amgen-Juncos, BMS-Manati,PR)

• Remote desktop support, via VPN connections through either Cisco Systems VPN client, Dameware or VNC.

• Perform technology project management during remote site setup implementation, planning, technology selection,

status reporting, task scheduling, and scoping / technical analysis, testing, rollout, training, and project closure.

• Identify, report, and help solve project issues and conflicts. Mitigate risks that jeopardize the project deliverables.

• Execute restore/backup via Tivoli Storage Manager Administration, Install and admin Symantec AV and removal.

• Control computing systems security framework, tracking and maintaining SLA software vendor license compliance.

• Setup/administer PolyCom video and teleconference equipment via ISDN lines, local IP and Webex setup.

• Provide help desk support for over 90+ users through ALTIRIS s/w program for office staff and field-based users.

• Administration of Definity Audix voice mail system integrated with Avaya Definity PBX system (new user setup).

• Negotiate terms and price for the procurement of select technology products, services, lease (ISP, plotter, printers).

• Setup, install and troubleshoot plotting, printing issues – AutoCAD, Micro Station, Primavera, MS Office, Adobe.

• Local Admin of proprietary Project Collaboration program running on Lotus Notes / Domino server administrator.

• Document and perform SAN administration of company backup/restore and disaster recovery duties & strategies in

compliance to Business Disaster Recovery SOP and integrate to comply with Hurricane Preparedness Plan.

08/02-12/04 ITCG Corp. Information Technology Consultant Naranjito, PR

Full Windows 95, 98, NT 4.0/2000/XP support: - Includes adding, creating and removing users and/or group policy

objects and planning and creating Active Directory to facilitate ease of management in Win 2000 Server.

Administering Windows NT 4.0/2000 LAN/WAN Network consists of Win 9x/NT Workstation PCs, NT Servers with

RAID Level 5, Arc Serve 2000 Back-Up (tape backup), Hewlett-Packard manageable 10/100mbps switched Ethernet

and HP hubs and Cisco router. Troubleshoot PC hardware, software and printer problems.

Perform monthly maintenance of server (SP’s, hot fix), PC, laptop hardware and applications.

Create document for scheduled backups, tape rotations, maintenance (ERD, tapes) through Arc Serve 2000.

Server OS maintenance (Installing service packs, patches, hot fixes), and downloading anti-virus protection files.

Provide advanced LAN/WAN infrastructure support, including system backups & recovery resource management,

directory-level security and file management through Disk Quotas, Active Directory and Group Policy Objects.

03/01-06/02 MSDI Corp. Information Systems Manager / Security Lowell, MA

Implement policies on the use of computers, Internet and e-mail after migration of Windows NT 4.0 to 2000.

Propose modifications to systems, equipment, processes and operations after Business Impact Analysis to improve

security, increase efficiency and enhance goals based on budget, business development, and technical solutions.

Provide RFC guidance to the Information Systems Sec team to remedy errors during the change control process.

Establish security strategy measures to meet IT-SEC compliance after individual account reconstruction of events.

Administer servers and business applications, security access, setup user accounts, and perform system backups.

Prepare action plans for disaster recovery incidents in accordance to system security techniques in terms of

preventative, investigative, and corrective actions to design, test, and implement Contingency Strategy Solutions.

Adhere to a strict Change Management policy to ensure timely notification, testing and approval for all systems and

applications related changes that affect the environment, specification, maintenance, and performance tuning.

Identifying, assessing, and troubleshooting network utilizing OS tools (ex. Network Monitor, nessus, ipconfig, netstat,

tracert, telnet) that provide and identify bottlenecks, segment collisions, network card diagnostics, including loop back

test, vendor supplied diagnostics, TCP/IP utilities to test, validate, and troubleshoot IP connectivity.

• Adhere to problem management practices that focus on root cause analysis and prevention of future problems.

Design, test, and create, documented installation procedures for client network infrastructure and implementations.

04/98-03/2001 Community Teamwork, Inc. Assistant Manager of IS May ’00 – March ‘01 Lowell, MA

Network Administrator Oct ’99- Apr ‘00

Information Systems Specialist Apr '98 – Sept ‘99

Duties and Responsibilities: Responsible Alternate of MIS Manager

Administer Windows Novell 3.12, NT 4.0 WAN/LAN - Network consists of Win 9x/NT Workstation PCs, NT Servers,

SQL with RAID Level 1(mirroring), Veritas Back-Up Exec, Cisco manageable 10/100mbps switched Ethernet and Cisco

hubs/routers. Adding, setting up, configuring and troubleshooting printer problems on the network.

Manage all corporate servers NT 4.0 & 2000 Advanced Server (Cluster) and Exchange 5.5/2000 Servers.

Maintained all auditing, security and account policies by modifying, monitoring and viewing log files to conform to

compliance checks administered to verify user events comply with the Standard Operating Procedures.

Full Windows 95, 98, NT 4.0 support: - Includes adding, creating, changing and removing users and/or group setup,

login scripts, fault tolerance, backup and network recovery and e-mail virus scanning and reporting.

Server O/S maintenance (managed service packs, patches, hot fix install), downloading anti-virus protection files on

the e-mail server configured as parent server and replicating to child servers and to all workstations in the company.

Maintaining and administering corporate e-mail system running on MS-Exchange Server 5.5, Outlook Web Access.

Responsible for PC and laptop installations, include operating systems, applications and license management.

Installed and administered Internet/Intranet Web site on IIS 4.0 Web Server and applied Internet security through multi-

homed bastion gateway Proxy 2.0 for company website, internal information and Exchange 5.5 servers.

Setup and administered Citrix MetaFrame on Windows 4.0 Terminal Server connection of VPN through PPTP

installation configuration for thin clients, to provide remote encrypted (secure) communications across the Internet.

08/'97 – 12/'97 Hewlett-Packard PC Technician - Internship Andover, MA

Responsible for upgrading client PC’s from older Windows OS to Microsoft Workstation 4.0 specifications and

requirements; installing memory, larger hard drives (IDE, EIDE, SCSI), sound cards, CD ROMs, and NIC cards.

Remove obsolete systems from network and setup new systems. Backup standalone systems onto the Novell back up

server to save clients documentations prior to getting upgraded or new systems and save information to CD’s.

EDUCATION:

University of Phoenix Guaynabo, PR

Currently Pursuing MBA degree in Technology Management – 39 credits completed GPA - 3.8

University of the State of New York Albany, NY

B.S. Computer Information Systems

XINTRA-CLC of Lowell Lowell, MA

04/01-08/01 Certificate of Achievement in Microsoft Certified Systems Engineer Program -Win 2000 Foundations

New Horizons – CLC of New Hampshire Nashua, NH

Nov. 2000 Certificate of Achievement in Creating and Managing a Web Server with MS IIS 4.0

Jan. 2000 Certificate of Achievement in MS1026 MS Exchange Server 5.5 Concepts and Administration

Computer Learning Center Methuen, MA

3/97-11/97 Earned Certificate of completion of an extensive 900 hours hands-on training curriculum in PC/ Multi-

Platform Network & Technical Support. Specializing in installation, repairing, troubleshooting, and

configuring hardware and software on PCs and multi-platforms (NT 3.51-4.0,UNIX-Linux, Novell

UMass- Lowell, Lowell, MA

9/97-5/98 Earned a Certificate in Computer Proficiency - Windows 95, MS Works, C Programming, and UNIX

Administration.

Atlantic Community College Atlantic City, NJ

04/96-10/96 Earned Certificate of Computer Programmer from an extensive six-months: 600 hours hands-on

accelerated computer-programming curriculum on the AS/400 computer system. Programming COBOL,

RPGIII, Windows 3.1x and 95, Windows Products, PC Upgrade and Troubleshooting.

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