Management Information Technology

JUSTIN M. CUYLER

*** ******* ****** / ****** ******, MA 02459

617-***-**** / ******@******.**

INFORMATION TECHNOLOGY DIRECTOR

Enterprise Infrastructure Strategy, Operations Management, Online Product Delivery

EXECUTIVE PROFILE

Resourceful IT Leader/Solutions Architect

Extensive experience improving IT infrastructure, process & systems reliability

Rapport for aligning business & IT strategy at enterprise level; unifies technology framework of unique lines of business

Expertise running IT as shared services organization to achieve service excellence & cost reduction via IT cost accounting

Enthusiasm for technology backed by excellent technical, business & consulting acumen

Specific business management expertise includes:

Enterprise High Availability Infrastructure Design Best Practices Process Mapping & Improvement

Team Building and Leadership Change Control Management Programs

Complex Project Management Compliance Management (HIPAA)

Software as a Service (SaaS) Vendor Selection & Management

Virtualization/Consolidation IT Governance/Cost Accounting

Microsoft Technologies Data Center Management

EXECUTIVE PROFILE

Information Technology Systems:

Built entire, interconnected computing infrastructure supporting over 30 offices in U.S. and Canada

Principal infrastructure architect/director of data center operations (MA, CA, VA) for SaaS products

Significant infrastructure experience designing high-performance, high-availability hosting solutions enabling

Internet service delivery of transactional systems as well as data-driven (data warehouse) analytical systems

Executive Management:

Key member of executive team to plan/lead strategic initiatives enterprise-wide technology

Successfully integrated 4 acquisitions within last 2 years

Leadership/technical ability coupled with excellent staff, aided organizational growth from $5M to $100M+

Leads strategy/deployment of IT services teams with demonstrated success meeting needs for enterprise network

architecture, security, maintenance and infrastructure

Project Management:

Virtualization: Contained datacenter expansion and higher IT costs through virtualization with high availability/high

performance capability and slashed costs by large margins

Disaster Recovery: Implemented multi-site data duplication reducing 3 months of backup files (130+ TB) to 5 TB

and replicated images of all physical and virtual servers, enabling data recovery in minutes

EasyIEP: Brought to market today’s largest education plan documentation system in U.S. serving over 1 million

students across 2000 districts

TECHNICAL SKILLS

Operating Systems: Windows Server, OS X, Linux, VMWare ESX/ESXi

Applications: Microsoft SharePoint, SQL Server, Business Dynamics (Navision/Solomon), Visio, Office

Suite, Project, VMWare, BMC-Remedy, Sunview ChangeGear, Clarity (Niku), BaseCamp

Networking: MPLS, LAN, WAN, TCP/IP, DHCP, DNS, AD, LDAP, RADIUS, ISDN, DSL, TI, Frame Relay

Security: Checkpoint, Cisco, McAfee, Nessus, Syslog, Credent, ZixMail

Hardware: EMC Clariion, Equallogics, Data Domain, BlueArc, HP Proliant DL/BL, Cisco, Nokia, Hitachi,

F5, Dell, Cisco, Shoretel

Programming Languages: VB.NET, tSQL, Access, VBScript, Perl

Tools: SolarWinds, MonitorMagic, SIM, WSUS, AlertSite, Nagios, Idera, Jira, BackupExec, Acronis

Web: IIS, Apache, ASP, .NET, VoIP, SharePoint, BigIP

EDUCATION / PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Executive Education Program / MIT Sloan School of Management / Cambridge, MA

Bachelor of Science- Economics / Northeastern University / Boston, MA

IT Finance & Managing Technical Professionals Training

Microsoft, HP & EMC Technologies Training

Help Desk Management, Virtualization, Security - Regular Conference Attendee

The Shattuck Shelter (Hope Found): Conceived/led initiative with for homeless to build web site and solicited donations of computer

st

equipment to use within Impact program. Program aided homeless men/women get trained in basic computer skills and was 1 Web

presence for organization to use in fund raising awareness.

Justin M. Cuyler / Page 2

PROFESSIONAL EXPERIENCE

PUBLIC CONSULTING GROUP, INC. / 1997- Present

Privately held $125M company that provides management consulting and technology services to public sector education, health,

human services, and other government clients. Progression as follows:

Corporate IT Officer / Director – Information Technology Services (2001-Present)

Plan, direct and coordinate development, implementation and operation of IS/IT solutions for business needs

Lead IT service delivery to both internal users and company client-base; direct staff of 15 in 2 departments

Manage $5M budget and cost recovery through services accounting

Manage/mentor team of project managers, technology professionals and multicultural outsourced teams through diverse IT

projects to meet highly dynamic demands of consulting practice

Manage to service level agreements

Manage vendor relationships, evaluation of new technologies and negotiation of contracts

Key Accomplishments:

Created Information Technology Services (ITS) division and grew organization from 25 to over 700+

employees across 30 offices in U.S. and Canada by building local and data center infrastructure

Manage 7/24 data center operations for SaaS products supporting 2000+ client-base with 100,000+

users of EasyIEP™, largest online individual education plan (IEP) documentation system in U.S.

Led ongoing “green” data center initiative to achieve 60% virtualization resulting in substantial

operational and environmental savings. Reduced physical web, application and database servers using

VMWare high availability ESX Server clusters, HP Proliant Blade servers and EMC storage.

Designed/delivered scaled, SaaS infrastructure for state-wide student identification system (SID), ODS

and data warehouse systems for State of New Jersey as on online solution through MS SharePoint

using Microsoft Windows 2008, SQL 2008, SQL Reporting Services

Successfully integrated enterprise systems and products through multiple acquisitions enabling rapid

on-boarding of personnel and new lines of business key to revenue growth

Created national, centralized help desk servicing mobile and localized operations workforce of diverse

users using BMC-Remedy Service Desk and Sunview ChangeGear

Developed/implemented corporate IT Risk Management strategy to increase project success rates

Developed/implemented 300 point security policy and ITIL change control process to improve systems

reliability, audit-ability; achieved IT best practices and met HIPAA privacy and security requirements

Developed vendor evaluation methodology to consistently achieve best value and price

Current Initiatives:

“Green” data center with VMWare VSphere

SQL Server consolidation to SQL 2005-08 (HA)

Data warehousing using SQL 2005-08 and Microsoft SharePoint

VoIP national rollout - Shoretel, Syntellect call center

Implementing EasyIEP™, goalview™ and IEPOnline® for several of largest school systems in U.S.

ITIL Standards, SAS-70

BlueArc Titan hierarchical content management

Data Domain backup de-duplication

vKernel use-based chargeback for VMWare

Senior Consultant (1997 – 2000)

Technical team engagements lead mining claims and eligibility data to recover reimbursable funds from Medicaid for large

education industry clients providing services to special needs population

Performed data analysis using MS Access and SQL Server for use in development and implementation of Managed Care

pilot programs in public sector health and human services organizations across MA and RI

Key Accomplishments:

Helped define methodologies now used by schools across U.S .to recover funds from Medicaid

Products contributed to several of highest revenue growth years for firm

Developed client specific Medicaid data reporting methodologies for managed care pilot programs to

significantly enhance grant success rates

Launched Information Technology Services (ITS) corporate division to support IT infrastructure at PCG

PRIOR EXPERIENCE

CONSULTANT - HEALTH CARE / EDUCATION at Public Consulting Group, Inc.

BUSINESS ANALYST – HEALTH CARE / EDUCATION at Public Consulting Group, Inc.

IT SUPPORT TECHNICIAN at Editorial Services of New England

IT SUPPORT TECHNICIAN at Bruner-Cott & Associates

COOP JUNIOR EDITOR at Editorial Services of New England

COOP INTERN at Abt Associates

COOP MANAGEMENT INTERN at Bank of Boston

Contact this candidate