Manager Vice President

Location:

Posted:

March 09, 2010

** **** ***** *****, *******, New Jersey 08053 Email: **********@*******.***

FINANCIAL OPERATIONS MANAGER

Commerce/TD Bank 2001 to Present

Assistant Vice President, Settlement Manager

• Provided management oversight for the reconcilement and settlement of Gift Cards sold daily.

Peak and non-peak daily volumes were 3,000 and 70,000 respectively.

• Developed and implemented automated settlement process via access database resulting in a 80%

reduction of the monthly write off and a 60% reduction in processing time

• Reduced peak season overtime expense by 50% while eliminating non-peak season overtime.

• Facilitated weekly meetings with vendors to resolve settlement, transmission and service level

issues.

Assistant Vice President, Accounting Control Manager

• Managed a staff of 25 associates responsible for the settlement and reconciliation of all

adjustments to retail and commercial customer, internal general ledger, Federal Reserve, Clearing

House, Correspondent and bank to bank accounts.

• Developed and monitored Staff operating procedures and standards.

• Facilitated weekly inter-department meetings meets which resulted in a 60% reduction of open

return items.

• Implemented FedLine Web services resulting in a 50% reduction of open inquires and

adjustments.

• Managed project converting remote site from conventional to 100% image capture operating

platform.

• Developed and implemented exception item resolution process.

CoreStates 1984 - 2000

Adjustments Manager

• Managed staff of 37 associates responsible for the reconcilement and settlement of all outgoing

cash letters.

• Managed the resolution of Federal Reserve and Correspondent bank inquiries.

Lockbox Supervisor

• Managed 24 hour operation responsible for the imaging and encoding of over 1 million items

received daily via lockbox.

• Met or exceeded processing standards while maintaining an error rate of less than 1%.