Manager Technician
Resume:
Walton Clark
North Plainfield, NJ 07060
************@*******.***
Professional Profile:
Team Oriented with over 30 years professional experience
Hands-on proactive/reactive troubleshooting team
Implemented plan, as well as initiated change with senior management
Work Experience:
October 1993 – October 2008
TransNet Corporation Branchburg, NJ
MIS Assistant:
2003 – October 2008
Assist managing Data, SQL Database Queries and Project management.
System and data security.
Systems analysis and integration.
Software installation and setup of both Windows OS and all user required software.
Provide desktop/laptop system support in a Windows 2003 Active Directory network to a network of 60
in-house and approximately 25 remote users (setting up workstations, managing system administration
tasks, setting up email accounts, connecting users to networks, providing initial training in hardware and
applications and providing necessary user documentation to employees as needed.
Tasks included setting up new hardware both pc’s and printers, troubleshooting problems, obtaining
replacement hardware and repairing systems to component level.
Assisted in administering company based applications including MS Exchange, MS Navision and
assisted when MIS Manager was not present.
Ability to communicate with end users both verbally and in writing in a professional manner.
Provide support to end users on a variety of workstation, printer, software and application training
issues.
Identify, research, and resolve technical problems in a timely manner.
Manage the distribution and retention of data, including backups, on various storage devices.
Managed computers and software on training center computers
Technical Support Triage:
2000 – 2003
Triage customer issues via phone, web and e-mails
Documents calls in database. Dispatch cases to best available agent.
Provision customers in Web based support portal.
Provide support to our senior application engineers – including proactively contact customers to help
move cases towards resolution and closure.
Monitor the RMA process. Work with Support reps, Manufacturing, Shipping, and the customer to
ensure RMA’s are issued, tracked, and the material is returned on time.
Work with Inside Sales to resolve questions on whether or not customer is under a support agreement.
Create regular Management Reports on Support cases and RMA’s.
Logistics Technician
1993 – 2000
Builds and repairs computer equipment
Provides technical support to customers via telephone or fax.
Assemble customized computer systems based upon customer specifications; troubleshoot system
components to ensure quality of work; assist with quality control activities by checking the work of
other technicians.
Repair computer systems and other peripheral equipment; conduct a variety of diagnostic tests to
determine repairs needed; make necessary repairs in a timely basis; communicate with customer as
necessary to determine problem areas and repairs needed; ensure the highest quality of work produced.
Provide technical support to customers vial telephone, fax, and in person regarding hardware,
installation and other systems issues; assist store personnel with technical support issues. Perform on-
site repair and installation at customer locations.
Track and inventory vendor supplied service parts for equipment under repair; order parts as necessary;
follow company established policies regarding the safekeeping and security of equipment under repair,
departmental equipment and parts.
Prepare a variety of paperwork to document work in progress, completed work, and other necessary
tracking paperwork; submit required paperwork on a timely basis to department management
January 1981 – October 1991
Prime Computer Parsippany, NJ
Field Service Technician
1981 – 1991
Field Service Technician responsible for maintaining assigned customers mini computers and/or
PC computers and performing preventative maintenance on all associated equipment
Performed minor board level component repairs
January 1978 – January 1981
Dennison Manufacturing Company Edison, NJ
Field Service Technician
1978 -1980
Field Service Technician responsible for maintaining assigned customers ticket reading equipment
To company specifications performing emergency repairs and preventative maintenance also
performing component level repairs.
Repair Center Technician
1980 -1981
Worked in the in house repair center troubleshooting and repairing circuit boards at component level
using oscilloscopes, DVM and other necessary tools.
US Navy 1971 – 1977
Stationed aboard USS Edward McDonnell FF1043 for 4 years as Sonar Technician performing
maintenance on onboard sonar systems and associated equipment performing board replacement and
also component level repair when necessary.
Computer Skills
Windows 2003 Server
Active Directory
SQL Database
Windows 9x, 2000, 2002, XP
Microsoft Office Suite 2000, 2002, 2003
Internet Explorer
FileMaker
Reflections
FrontPage
Navision
Education:
Union County College – AAS in Electronic Technology 1971
Certifications:
Comptia A+ March 2001
References
Eric Wells
Mis Manager
Transnet Corporation
*********@**************.***
Joe Marateo
Director of Integration
Transnet Corporation
********@********.***
Nancy Sison
Outside Sales
101 Edwards Road
Clifton, NJ 07013
973-***-**** cell
******@*****.***
Giovanna Lella
Office manager
200 Centennial Avenue
Piscataway, NJ 08854
Direct Group
732-***-**** x 180
********.*****@***********.***
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