Engineer Customer Service

Matthew L Hamilton *

***** ********* **. • Harrison Township, MI 48045 Home 586/477-1678

OBJECTIVE

To obtain a position in information technology utilizing my experience and education, leading to personal as well as

professional growth.

SKILL SUMMARY

Operating Systems Software Packages

• •

Windows NT/2000/XP/Vista Workstations Microsoft Office Suite

• •

Windows NT/2000/2003 Servers Exchange / GroupWise / Lotus Notes

• •

Novell NetWare 4.x/5.x/6.x ArcServe / Veritas

• •

RedHat/SUSE/Debian Linux / UNIX ZenWorks / Symantec Ghost

• •

VMWare ESX Solomon III / Solomon IV

• •

Mac OS X Blackberry Enterprise Server (BES)

Protocols / Networking Technical

• •

TCP/IP Network Administration

• •

Ethernet Directory Tree Design

• •

IPX/SPX Technical/User Support

• •

NDS / eDirectory Hardware/Software Troubleshooting

• •

Active Directory Server LAN/WAN Optimization

WORK EXPERIENCE

Wayne County

Network Engineer - Contract February 2007 to Present

Troubleshoot and/or resolve LAN/WAN problem calls dispatched by the Call Center to include printing, internal and

internet email, internet connectivity, file servers, LAN issues. Perform server maintenance/upgrades NetWare 5.x,

Netware 6.x, Linux, Windows Server 2000, Windows Server 2003, and GroupWise 6.5. Conduct server backups and

restores, using the CA product suite. Perform Novell, Windows, and UNIX/Linux server administrative tasks. Perform

RSA SecurID server and user administration. Administer Blackberry Enterprise Server (BES). Deploy and configure

VMWare ESX host and guest operating environments. Manage network infrastructure devices (Nortel, Checkpoint,

and F5). Manage and support Barracuda Networks Spam Filter.

•Setup, configuration and implementation of F5 Firepass VPN network appliance

•Team lead Blackberry migration project – Sprint/Nextel to AT&T

•Team member on EDirectory to Active Directory migration project

•Served as member of infrastructure refresh project

•Administration of county DNS/DHCP services

Volkswagen of America

Systems Engineer - Contract February 2006 to November 2006

Maintain and support corporate information systems (Microsoft Windows). Manage technical aspects such as

software installation, troubleshooting and networking. Resolve issues regarding connectivity, peripheral compatibility

and standard software usage. Provide high quality, professional customer service to instill confidence in technical

advice and directions. Provide advanced level technical phone support.

•Worked as part of company wide tech refresh project

•Assisted on asset management / inventory team

South Lake Schools

Network Technician March 2003 to July 2005

Provide support to staff and students, maintain, test, and complete repairs of technology equipment in the school

district (Novell Netware 6.5, Windows 2003, Debian Linux). Travel to buildings as needed to install and repair

workstations, software, and peripherals. Work with faculty, secretarial staff and administrators as needed. Resolve

hardware and software problems on computers in the library and classrooms. Update software and communicate

with technology department on persistent problems, which may arise in the district.

•Setup and configuration of unattended workstation install procedure

•Implemented Windows Server Update Services – WSUS

•Setup, configured and implemented ZenWorks management system throughout district

•Assisted in Netware 5.x to Netware 6.5 upgrade project

Matthew L Hamilton 2

39303 Shoreline Dr. • Harrison Township, MI 48045 Home 586/477-1678

Capital One

Directory Administrator - Contract August 2002 to October 2002

Network support and administration for 10,000+ multi-company users (Novell NetWare 5, Windows 2000); including

user accounts/permissions, move/add/change and third level technical support. Provide assistance in support of the

company’s migration from NDS/NetWare to Windows/Active Directory. Other responsibilities included scheduling

daily work orders and handling various projects as needed.

•Served as member of EDirectory to Active Directory migration project

•Managed daily work order assignments to team members

Tapex American Corporation

Network Administrator February 2001 to August 2002

Manage LAN installation/configuration/support in multi-platform environment (Novell NetWare 5, Windows NT 4, and

Red Hat Linux 8.0). Maintenance of corporate information systems to include: computer network and phone

systems. Perform systems setup; daily backups; connectivity; hardware & software troubleshooting; network virus

inoculation; file server and workstation performance optimization, repair, & configuration.

•Implemented Novell ZenWorks network management system across company LAN

•Setup initial phases for Solomon migration from version 3 to version 4

•Responsible for acquisition and configuration of all network and server systems

•Setup and configured tape backup solution for company file servers

American Industrial, INC

Computer Technician April 2000 to January 2001

Helped provide computer support of company information systems (Windows NT 4); service and upgrade computer

system; installation and troubleshooting of hardware/software devices/applications; correct problems with computer

software and hardware.

U.S. Air Force

Security Police Officer February 1995 to February 1997

Provided security & tactical response services in protection of nuclear weapons, nuclear weapon loaded aircraft &

special classified aircraft; trained to provide traffic control, riot control, overall ground base defense; supervised new

Security Police team members & directed training requirements for upgrading their job skill levels.

EDUCATION

BAKER COLLEGE

Bachelor’s Degree, Computer Science March 2006

BAKER COLLEGE

Associate Degree, Computer Networking June 2002

DIGERATI LINK

Solomon IV System Administration May 2002

TECHNICAL CERTIFICATIONS

Certified Novell Administrator, Netware/GroupWise, CNA June 2000

Certified Novell Engineer, CNE May 2001

CompTIA A+ September 2001

Microsoft Certified Professional, MCP December 2002

Linux Professional Institute, LPIC-1 December 2005

SUSE Certified Linux Desktop Administrator, CLDA February 2008

SUSE Certified Linux Administrator, CLA March 2008

Novell Certified Engineer Enterprise Services, NCE ES August 2008

PROFESSIONAL QUALIFICATIONS

• Proficient computer skills including Windows Operating systems, Microsoft Office Professional, Microsoft Works,

Internet, Novell, GroupWise, Linux, Email and related software.

• Capable of troubleshooting, upgrading, and installing numerous hardware devices and software applications.

• Can work independently or as a fully cooperative team member.

• Functions well in fast paced pressure situations where accuracy and meeting deadlines are mandatory.

• Possesses excellent analytical and resourceful problem solving skills.

• Quickly learns new processes and procedures.

• Extremely well organized, self-motivated individual with a strong attention to detail.

References, Awards, Certifications, and additional Employment experience available upon request.

Contact this candidate