Customer Service Supply Chain

Steve Greenlaw

Chagrin Falls, Ohio *****

440-***-**** *****.********@*********.***

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Senior Operations, Supply Chain, and Information Technology Management Professional

Senior Operations, Supply Chain, and Information Technology Management professional with broad

experience, excels at solving business challenges with effective lean, value-driven solutions. Focuses on

solutions that improve productivity and reduce cost, while achieving high levels of internal/external client

satisfaction. Seeking a senior level position in management with a successful organization.

General Operations Management Vendor Relationship Management

IT Solutions/Contract Management Vendor Quality Management

Cost Reduction Management Lean Six Sigma/Continuous Improvement

CAREER PROGRESSION

CYBERACCESS – Chagrin Falls, OH January 2009 to Present

Director of Client Solutions

IT solutions consultant working primarily with small to medium size business (SMB) clients.

Set up partnership and provided contract and RFP response consulting for a minority business

enterprise interested in providing data center hardware maintenance and support.

Developed staff augmentation and support program to assist SMBs with IT services and support

without adding permanent staffing.

Developed IT solutions for SMBs, with an emphasis on improving backup and security, increasing

productivity, improving workflows, and reducing costs.

DELPHI CORPORATION - Troy, MI and Warren, OH October 1998 to December 2008

$22.3b global supplier of mobile electronics and transportation systems, with 156 manufacturing sites in 34

countries and approximately 169,500 employees.

Senior IT Buyer

Achieved over $2mm in savings on IT purchases of about $20mm by consolidating suppliers,

standardizing on allowable equipment, and negotiating better discounts with the reduced supplier base.

Participated on a global multi-division team to develop a new single-point purchasing organization.

This led to purchasing IT by commodity teams rather than by divisions.

IT Telecom Commodity Team Leader

Led a technical negotiations team that achieved over $13mm in savings on $80mm annual purchases

in IT Telecom Contracts.

Negotiated contracts from $30k to $15mm in size, including existing contract renewals (voice mail,

cell phones, data circuits), and contracts for new services (secure remote access, SONNET Ring,

phone systems).

Senior Supplier Quality Engineer

Managed suppliers for threaded fasteners and stamped terminals to ensure that quality and program

requirements were met.

Conducted on-site quality audits. Reviewed and approved production part approval packages (PPAP)

for purchased parts.

Senior Cost Reduction Engineer

Facilitated $9mm in savings over two years through cost reduction engineering initiatives and cost

reduction workshops with suppliers. Managed cost reduction projects.

Senior Component Buyer

Managed large scale supplier consolidation and in-sourcing of tooling and production for plastic

injection molded parts with annual spending of $40mm.

Steve Greenlaw Page Two

440-***-**** *****.********@*********.***

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MCDONALD & COMPANY SECURITIES, INC - Cleveland, OH July 1989 to September 1998

$350mm regional full service retail brokerage and investment banking company with approximately 50 branch

offices and over 1,500 employees before being acquired by Key Corporation in 1998.

Associate Vice President, Information Technology Purchasing Manager

Created and led a new IT purchasing department that helped to improve ordering efficiency, IT asset

management and control, and to save on IT expenditures by over $100k per year.

Extended useful life of IT assets through preventive maintenance, training, and equipment upgrading

and rotation. Disposed of older IT assets through donations, sales, and recycling.

Led staff of IT professionals to provide excellent internal customer service to financial professionals.

Support functions included the Help Desk, Desktop Repair and Support, LAN uptime, and overall

Office Automation support.

Managed outsourced implementation of a large corporate WAN/NT Desktop system for headquarters

and 32 branch offices, replacing an X.25 terminal based system.

DISCOVER MARKETING INNOVATIONS - Macedonia, OH September 1987 to July 1989

Healthcare marketing consulting company with an affiliation with Akron General Hospital.

Director of Systems Development

Responsible for software development and company information technology functions.

Led development of successful marketing and sales tracking software that was sold as part of a

marketing consulting solution package.

Provided leadership and direction for all company IT systems and support.

OTHER LEADERSHIP EXPERIENCE

DENNY’S RESTAURANTS – North Olmsted & Parma, OH

General Manager – Full P&L responsibility for a high volume 24 hour family restaurant. Staff of two assistant

managers and 50 unit level employees.

EDUCATION

MBA with Management Information Systems Concentration; Kent State University, Kent, OH

BS; Management; The Pennsylvania State University, University Park, PA

CERTIFICATIONS

Lean Six Sigma Black Belt Certification; Kent State University, Expected Completion December 2009

Essential Skills for Managing Projects; Kent State University, November 2009

Advanced Skills for Managing Projects; Kent State University, Expected Completion December 2009

Certified Supply Chain Analyst (CSCA); ISCEA, June 2009

Six Sigma Green Belt Certification; Delphi Corporation, 2005.

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