Project Manager Customer Service

MICHAEL KOLIAS

*** **** ***** **** ~ Louisville, Ohio 44641

Home Phone: 330-***-**** Cell Phone: 330-***-**** E-Mail: *************@*****.***

PROFILE

Goal oriented individual, with extensive leadership and management experience, who strives to

understand every facet of an organization to provide the highest level of service and increase profitability.

CAREER ACCOMPLISHMENTS:

PATIO ENCLOSURES INC (2005 – Present)

• Promoted to Director of Information Technology after 2 years of employment with organization

• Responsible for multi-million dollar budget

• Implemented Voice Over IP system

Managed implementation of VoIP system over corporate campus and 30 branches nation

wide.

Negotiated the cost of the VoIP system. Reduced telephone costs from $17,000.00/month to

$7500.00/month. Expense to be reduced to $2500.00/month after 5 years.

Reduced telephone expense of organization by $114,000.00/year within first year of

implementation and increased cost savings after 5 years.

Renegotiated with Internet Service Providers for increased bandwidth, required by VoIP

system, at branch locations while reducing connectivity expenses by nearly

$100,000.00/year.

• Reduced organizational Information Technology costs by over $200,000/year utilizing initiatives

developed in first two years as Director of IT

• Instituted many new programs that have increased efficiency throughout organization

Modernized infrastructure to decrease worker down time

Implemented Information Technology Risk Management plan

Designed and implemented new applications used by various departments to analyze

business and make critical business decisions

• Project Manager and Lead Developer of in-house Customer Management Application used to drive

organization’s leads, data warehousing, financial analysis, etc.

NEC AMERICA (2000 – 2004)

• Chosen to be a member of teams responsible for critical tasks which were required to achieve deadlines

• Learned new skills easily and quickly in order to be a key reference for other team members and the

management team. Took the initiative to become proficient in new development tools in order to provide

critical insight into technologies that can be used in development

• Earned Developer II status in 3 years with organization

PROFESSIONAL EXPERIENCE:

PATIO ENCLOSURES INC, Macedonia, Ohio 2005 - Present

Director of Information Technology

• Report directly to President and CEO

• Responsible for directing Infrastructure, Software Development, and Quality Assurance teams

• Determine technology budgets for entire organization, including thirty-two branches and approximately

1000 employees

• Evaluate existing and develop new IT projects for each department within organization

• Work closely with other executives to determine future initiatives and strategic planning of organization

Project Manager/Lead Developer

• Coordinated and managed project teams

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• Responsible for providing programming and database guidance to IT department personnel

• Determined procedures for testing, training, implementation, and maintenance of various projects

• Completed assigned projects on time or within reasonable deviation of projected deadline

• Worked effectively with diverse personnel from various departments in order to provide software

applications that integrate corporate-wide data for customer service, reporting, and analysis

NEC AMERICA – INTEGRATED APPLICATIONS DIVISION, Canton, Ohio 2000 – 2004

Software Engineer

• Worked closely with management to determine project budgets and timelines

• Instrumental in project design and implementation

• Evaluated potential employees

• Coordinated teams and gained cooperation of others

• Obtained experience working for a large international corporation

SKILLS:

• Broad understanding of VOIP and Polycom hardware

• General background in Active Directory and Microsoft Exchange 2003

• Strong familiarity with Client-Server environment

• Experience working with various pieces of hardware such as Barracuda Spam Filter, Sonic Wall Firewall,

and Netopia Routers

• Extensive knowledge of Microsoft Visual Studio .Net framework

• Experienced software engineer utilizing various languages such as ASP.Net, HTML, VB.Net, C#, and

SQL Server

EDUCATION:

UNIVERISTY OF FINDLAY, Findlay, Ohio

Masters of Business Administration May 2003

KENT STATE UNIVERSITY, Kent, Ohio

Bachelor of Science in Computer Science May 2000

THE OHIO STATE UNIVERSITY, Columbus, Ohio

Bachelor of Arts in Economics, August 1997

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