Project Manager Management

SUMATHI RAM, PMP

*** ******** ****, ***********, ** 19064

Ph: 610-***-**** (H); 610-***-**** (C) E-mail:

s *********@*******.***

PROFESSIONAL SUMMARY:

Certified Project Management Professional (PMP) with over 15 years of work experience, coupled

with program management and business development experience in information management

technologies, having both technical and non-technical skills, complemented by a formal financial

background. Managed and delivered multiple projects while effectively supporting the project

management process components such as scope, time, cost, quality, communication, risk,

contracts, issue and human resource management. Strong management and leadership skills; oversee

technical professionals, including Systems Architects and engineering staff ranging in experience from

reasonably experienced Software Engineers to Senior Software Engineers. Over 6 years of experience in

managing project budget as well as ensuring that best-practice project methodologies and

processes are implemented and followed.

TECHNICAL ENVIRONMENT:

Operating System : Windows 98/NT/2000/XP

Languages : SQL, PL/SQL, Shell Script, HTML, XML

Development Tools : Oracle, Visual Basic 6.0, Macromedia Flash, Photoshop, .Net,

Java, People Tools; Bug Tracking tool: Rational ClearQuest

RDBMS : Oracle 7.3/8/8i, SQL Server 2000/2005

Applications : MS Office Professional 2007 (Project, Visio, Word, Excel,

Powerpoint, Outlook, Publisher, Frontpage),

Macromedia Flash, Photoshop. Adobe InDesign CS4

ERP : Oracle Financials, Peoplesoft

Web : JavaScript, ASP.Net, VBScript

Other : Exstream Document output system, Mercury PPM

WORK EXPERIENCE:

Transcontinental Direct, Warminster, PA Nov

2007 – Present

Senior Project Manager: Transcontinental Direct is a direct marketing and fulfillment services

company. As a project manager, I work with Transcontinental clients such as Boehringer

Ingelheim Pharmaceutical Company, Globus Travels and Tours, Tauck Word Discovery (Travel

Company), TD Banknorth and the US Army, in implementing fulfillment services, database

management and customized Web applications. The model used in delivering solutions to the

client is an onsite/offshore model and I manage a team of developers, project managers,

designers and QA resources who are offshore and Account Managers and Fulfillment resources

who are onsite. As part of the PMO, I am also responsible for streamlining project management

methodologies and Release management capabilities.

RCG Information Technology March 2007 – Oct

2007

Client: AIG Direct, Wilmington, DE

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Senior Consultant Project Manager: Manage multiple projects ranging from legacy to Internet

projects each having a team size of 12 to 15 people. Day-to-Day responsibilities include (1)

assembling the project team; assigning individual responsibilities, identifying appropriate

resources needed to accomplish tasks and developing schedules to ensure timely project

completion, (2) Participate in strategic planning sessions with both Business units and

management to determine the scope and objectives of each project. (3) Identify the role of each

project team member, (4) effectively coordinate the activities of the team to meet project

milestones, (5) Monitor progress, then update Business and management on the progress and

addresses any conflicts between Business expectations and actual work output, (6) Resolve day-

to-day operational problems and conflicts and recommend improvements where needed, (7)

Assist with Project Management Office activities and implementation of PMO standards,

processes and support services in the Personal Lines Division (PLD) (8) Assist with the

implementation of Mercury PPM in PLD (9) Coaching and training other project managers both in

using MS Project and Project methodologies and processes.

Insurance Data Processing (IDP) June

2006 – Dec 2006

Engagement Manager: In my role as Engagement Manager, I m anaged project teams including

both internal and external resources (external being offshore) in the design, development and

delivery of client solutions. Led teams to review and analyze client requirements or challenges

and developed cost associated proposals that ensure profitability and high client satisfaction

with limited senior management input. Developed project plan with timelines and deliverables

and got project on success track. Recommended and implemented processes to effectively solve

problems in areas of defect tracking (ClearQuest), change management, requirements gathering,

status reporting etc. Served as key point of contact with client. developed and/or elevated new

business opportunities through the identification of follow-on work and new opportunities.

Proactively continued to strengthen subject matter expertise through on-the-job experience,

participation in conferences and symposiums for professional knowledge sharing.

Hexaware Technologies Nov 2003

– May 2006

Client: ACE-INA, Philadelphia, PA

Program Manager: Managed multiple software development projects with program sizes of over

20,000 man-hours, including but not limited to Analysis and Design, Prototyping, Programming

and Testing, Customization, Reengineering and Conversion, Installation & Maintenance in an

onsite/offshore environment. Worked closely with IBM and ACE team providing real time

information, handling crisis, implementing and enforcing project processes, including issue

identification and resolution, change control, risk planning and mitigation. Various technologies

that were used across the wide range of projects were Informatica 7.1/8.0, MS-SQL Server 2000,

AS-400, VB 6.0, Mainframe – Cobol, DB2, IMS, JCL, XML & .Net Technologies & PeopleSoft 8.4.

Client: AXA Financial, Inc., New York

Project Lead/Manager responsible for gathering and delivering requirements for 375 applications

to be deployed in MSI format on AXA’s XP workstations and laptops. Worked with AXA to get

standard agreements and provided DELL who was responsible for MSI packaging, with technical

dependencies, like network drives that need access, other software’s that have to be on the

machine for the application to work and any other environmental considerations, such as

software on server or client, interaction with DB’s, etc. Responsibilities included requirements

gathering, writing development specifications and technical/end-user documentation, designing

departmental level procedures to achieve financial and time management efficiencies, acting as

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liaison between management, end-users, technical staff, and outside vendors/service providers

and providing supervision and guidance during the development and testing of

custom/proprietary software.

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Innovative Solution Systems Inc. (ISS), New Jersey Feb

2000 - July 2003

Senior Consultant: Responsible for documenting the architectural design, development,

enhancement, maintenance and utilization management for both the Corporate Portal and

Intranet site. Technical responsibilities as a Project Manager spanning the entire project,

included, technical research, business analysis, database modeling, design, implementation and

administration, application design and development, system security, traffic reporting and

performance monitoring. Hired and directed a professional DBA for database optimization.

Environment: Java, JavaScript, Cold Fusion, ASP, HTML, SQL, Publishing, and Certificate Servers,

Photoshop, Adobe Acrobat, Dreamweaver, SSL, database integration, Content Management.

Client: Science Applications International Corporation (SAIC)

Specialized in preparing presentations and documents to demonstrate our process, setup and

skills on Enterprise Applications such as CRM/SCM, Data Warehousing, Web portal Design and

Maintenance, E-commerce, E-Government project on J2EE architecture, Knowledge Management

and Content Management using Interwoven Teamsite. Incessantly, demonstrated strengths on

proposal writing, responding to RFP’s, and managing client relations. Project managed several

flash programming tasks for HIPAA training solutions for SAIC and Pangaea Education Systems,

completing within the timeframe and parameters set.

Future Technology Foundation Inc., New Jersey Jan

1999 – Jan 2000

Senior Consultant: Innovative Solution Systems Inc. and Future Technology Foundation Inc. were

merged as one company until the Year 2000. I was directly responsible for recruiting, hiring,

developing, training, managing, and leading 4 Account Managers in the Commercial sales regions.

Developed and implemented marketing and sales plans/strategies. Met or exceeded assigned

revenue quotas.

Data Software Research Company, India Dec 1997 - Nov 1998

Oracle Financials Business Development Manager

Some of the significant experiences were (1) providing solutions to major steel manufacturing

company in India on Oracle Financial modules, Accounts Receivables (A/R) and Accounts Payable

(AP) and (2) providing ERP Corporate training and solutions to Motorola India Limited on Oracle

Financial Applications.

EDUCATION:

Alumni of the following institutions, where formal education was established,

Good Shepherd Convent, Madras, India

Association of Accounting Technicians (AAT), East Warwickshire College, Rugby, England

The Institute of Cost & Works Accountants of India (ICWAI), Madras, India.

Ethiraj College, University of Madras, India. – Bachelor’s degree in Commerce

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PROFESSIONAL COURSES:

Specialized Software : Oracle Financials (10.7 GUI) – A/P, A/R, F/A & G/L,

Data Software Research Company, Bangalore, India.

Certificate Courses : RDBMS – Oracle 8.0 with D2K; SQL, PL/SQL, SQL*Forms 4.5

& Reports2.5, Data Software Research Company, Bangalore,

India.

: Certificate of Achievement in Project Management, Villanova

University

Member of PMI and IT and Telecom SIG (Specific Interest Group). Also have knowledge of Six

Sigma methodologies and RUP.

PUBLICATION: Authored White Paper on Secure Messaging System – January 2003

AWARDS:

1. Star Performer award given by Hexaware Technologies for outstanding performance in

projects/special assignments.

2. Employee of the Month award by RCG Information Technology.

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