Manager Customer Service

Tina M. Loibl

*** * ***** ******, *****, Ohio ***22

Home Tel: 330-***-****, Cell Tel: 330-***-****

Email: **********@*****.***

Objective To obtain a Managerial or Executive-level position within an established organization.

Profile

15 years experience as a professional manager in a manufacturing environment

Self-motivated; goal-oriented individual with strong leadership abilities

Highly organized with strong initiative

Efficient; flexible; solid work ethic

Adaptable; use time & resources effectively with the ability to learn new tasks

High-level communicator with strong interpersonal skills

Proven expertise in Lean Manufacturing, ISO 9001/TS16949 & ISO14001 auditing.

Education MBA, Ashland University, Ashland, Ohio, December 2003

BA, Rhetoric & Communication Studies, Kent State University, Kent, Ohio, December

1995

Employment

Training Manager, Lauren International, New Philadelphia, Ohio Present

Researches, plans, organizes & conducts training programs for all levels of personnel

Drives training initiatives which support & enhance company culture

Creates curriculum for new training programs; works with management / specialists to develop

classes & materials

Develops training tools including but not limited to manuals, visual charts, videos & presentations

Coaches & critiques others involved in training efforts / materials to ensure program effectiveness

Conducts follow-up studies of completed training programs to evaluate & measure results &

effectiveness

Reviews & recommends potential training grants / opportunities which would benefit the company

Market Unit Manager, Lauren Manufacturing, New Philadelphia, Ohio 2000-2008

Controlled, monitored & reported business unit performance on a regular basis including

budgeting, profitability, labor / equipment performance, on-time delivery & internal / external

customer satisfaction

Managed cost centers within business unit

Promoted & monitored business unit compliance to quality system requirements & health / safety

standards

Justified & managed capital expenditures

Forecasted business unit capacity & capability

Provided continuous elimination of waste through Lean methods & Continuous Improvement

concepts

Customer Service, Lauren Manufacturing, New Philadelphia, Ohio 1996-2000

Established good rapport with internal / external customers & maintained positive customer

relationships

Handled important transactions & coordinated activities between various business units

Returned telephone calls & responded to customers promptly

Maintained files for all quotes, correspondence & sample requests

Responsible for purchase order contract review

Compiled & prepared reports & documents

Community

Involvement

Tuscarawas County United Way

Stark / Tuscarawas / Wayne Solid Waste Recycling Committee Member

Workforce Investment (Stark / Tuscarawas Counties) Committee Member

Junior Achievement Instructor, Dover City Schools

Training

EH&S Management Training based on ISO14001 & OHSAS 18001 (through SAI Global)

RABQSA-certified ISO9001: 2000 Lead Auditor Training with AIAG ISO/TS16949: 2002 Supplier

Auditor Certification

ISO14001/TS16949 Internal Lead Auditor Training

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