Customer Service Real Estate

Alexis Maria Josz

**********@*****.*** **** North Leavitt #3 Chicago, IL 60647 248-***-****

OBJECTIVE___________________________________________________________________________

To break the boundaries of my position at an organization by infusing it with my individual characteristics

which include my ability to effectively manage multiple projects with meticulous attention to detail, my

strong leadership qualities, and my positive contribution to a team-oriented environment.

EDUCATION__________________________________________________________________________

Western Michigan University, Kalamazoo, Michigan

Bachelor of Arts and Sciences, April 2006

Concentration: Organizational Communications, Minor: Psychology

WMU Dean’s List, summer and fall 2005

EMPLOYMENT________________________________________________________________________

Mar. 2009 – Present Real Estate Consultant: Homescout Realty, Chicago, IL

• Responsible for initiating relationships with prospective clientele and maintaining

relationships with existing clientele

• Understand needs and wants of each client to ensure 100% client satisfaction

• Closed $11,000 of business in second month of employment

• Negotiate lease terms to benefit the needs of clients, landlords and leasing agents

Mar. 2008 – Mar. 2009 Customer Service Analyst: ePrize LLC, Pleasant Ridge, Michigan

• Responsible for quoting, thorough set-up, and training of an outsource team for all new

Loyalty Programs and foreign language support when needed

• Managed all consumer support provided to Loyalty Program participants on a daily basis

• Identified and coordinated the handling of internal issues from onset to resolution based on

client and consumer feedback

• Communicated with clients and consumers daily to maintain a seamless brand experience for

loyalty programs such as Lenovo, Clorox, DHL and ESPN

• Developed and maintained accurate reporting of all Loyalty Program data to ensure clients

goals and internal goals were being met/exceeded

Nov. 2006 – Mar. 2008 Customer Service Coordinator: ePrize LLC, Pleasant Ridge, Michigan

• Resolved consumer inquiries for all core promotions

• Initiated many new internal projects to improve efficiency and client offerings

• Communicated best practices to our internal team to ensure an extraordinary consumer

experience

• Revised FAQ pages based on promotion flow and Official Rules for promotions with national

advertisements such as Gap Casting Call and WWE's McMahon Million Dollar Mania

May – Aug. 2006 Project Coordinator: Beaumont Hospital, Royal Oak, Michigan

• Compiled data of seminar feedback for all organization wide presentations

• Ensured that all due dates were being met and fulfilled so that the design projects were

distributed on time

TRAINING AND ACTIVITIES____________________________________________________________

• June 2008: Franklin Covey Speed Of Trust

• June 2008: Microsoft Excel Level II

• December 2007: Disc Theory

• Age 6 – Present: competitive soccer

Contact this candidate