Health Manager

Melissa Murphy

*** * *** ***., ***. *** 630-***-****

Addison, IL 60101 *****************@*****.***

Summary

Enthusiastic leader offering a range of non-profit experience from grass-roots to local office management. A compassionate

innovator with special strengths in communication and teambuilding. Skilled presenter with exceptional oral and written skills.

Work Experience

8/2006- 9/2009 Planned Parenthood of Illinois

Health Center Manager (promoted in 2007); Reproductive Health Assistant (8/2006 – 6/2007)

World’s largest non-profit agency offering reproductive health care and education to women and men. Effectively

manage a team of five staff members, ensuring consistent service for 60-80 weekly client visits.

• Developed core curriculum for training new regional staff members to ensure consistent delivery of quality

service and get volunteers and staff quickly up to speed on policies and processes.

• Successfully reduced volunteer and staff turnover, by facilitating in-house staff meetings and providing formal

feedback and evaluation sessions

• Evaluated staff performance and wrote annual reviews as facility supervisor.

• Ensured the safety of clients and staff through multiple occurrences and security issues, handling crisis

situations in a calm and appropriate manner.

• Highlighted health center achievements and goals to regional management on regular basis to communicate

issues and results.

• Developed community outreach program to promote health center services to clients while working within an

annual budget.

• Order and track all inventory and petty cash allotments in order to stay within health center budget.

College and Personal Experience

5/06 Common Ground, New Orleans

Volunteer

Organization devoted to rebuilding New Orleans.

• Worked with residence of the lower 9th ward to rebuild the community, including gutting flood-damaged homes

and distributing food and other necessities to residents at the community center

2/2004-12/2005 University of Illinois First-Year Campus Acquaintance Rape Education (CARE) Program

Peer Facilitator and Facilitator for CARE Focus Groups

Student program offering fellow students information and education on prevention and treatment of sexual assault.

• Co-facilitated acquaintance rape education workshops to groups of 50-100 students.

• Acted as liaison between facilitators and supervisor when addressing problems.

• Participated in round table discussions with supervisor to implement workshop changes.

• Trained new and continuing facilitators on methods of presenting and evaluated fellow presenters.

• Guided focus group for implementing gay, lesbian, bisexual, and transgender (GLBT) concerns in CARE

workshops.

1/2003-12/2005 University of Illinois, Sexual Health Peer Education

Peer Educator

Student organization offering educational workshops on sexual health issues.

• Co-facilitated workshops on sexual health issues to groups of 10-20 peers.

• Planned and implemented campus-wide events to educate students about HIV/AIDS.

• Trained new members.

Speaker at Townhall Meeting

• Spoke on panel about emergency contraception and answered student and community questions about

emergency contraception.

Facilitator, Sexual Violence Workshop

• Designed educational workshop about sexual violence, educated group on how to support survivors, and

provided group with resources.

Speaker at Take Back the Night

• Shared experiences within feminist organizations on campus to assembly of participants.

8/2004-5/2005 Feminist Majority

President

Student organization devoted to identifying, understanding, and rectifying the issues surrounding women's rights

and equality in society

• Set goals and timelines for organization’s projects and represented organization in collaboration with other

campus organization and university leadership.

• Organized campus-wide Health Fair with more than 50 participating organizations.

• Ran campus-wide panel discussions on feminist issues.

• Promoted March for Women’s Lives and organized transportation for regional participation.

Education University of Illinois, Urbana-Champaign, IL

8/2003-12/2005 B. A. in English Minor Concentration: Gender and Women’s Studies

8/2001-5/2003 Elgin Community College, Elgin, IL

Associates in Art and Science

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