Management Manager

TRICINA CASH

**** ********* ****** **********, ** 15233

412-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS AND RELEVANT EXPERIENCE

I have enjoyed over a 10-year career in project and program management, and business development and

sales of services within the education and healthcare industries doing business domestically and abroad . I

possess hands-on experience in developing and implementation of vendor management processes, marketing

and promotion plans and development and oversight of web-based advertisement and education. I have a

proven ability in solutions management, project management, networking and business consulting and

working with upper-level management. In addition, I possess excellent interpersonal, leadership,

organizational, and communication skills. I have proven to be a results-driven, hard working, diligent, and

resourceful manager and leader. I have 20+ years experience in the following markets: customer service,

healthcare, insurance and education. I participate in various leadership roles on boards (local and global) and

other community-oriented activities.

CORE COMPETENCIES

Business Development Sales & Marketing Program & Project

Operations Management Management Management

Administrative Management Consulting Staff Training & Development

P&L Management

CAREER HISTORY

Director, Operations, Business Development and Conference Management

UPMC/University of Pittsburgh Medical Center, Center for Continuing Education 1999 –2009

Rapid advancement into top department management positions achieved. Examples of what drives my

advancement: Improving the enforcement and management of our compliance per national standards leading to

commendations; and leading the charge to centralize the multi-unit organization’s grants management process,

which decreased costs through reduction of errors and identified a new revenue stream in the process. Previously

held positions include: Manager, Accreditation and Certification (2006 –2007); Senior Certification Manager

(2004 –2006); and Conference Manager (2002 –2004), Community Care Behavioral Health Quality Specialist

(2000 –2002) and University of Pittsburgh Research Interviewer (1999 –2004).

Developed new streams of income via development, spearheading and implementation of programs

Sold professional services, developed business and implemented business for domestic and international

clients.

Provided direction to senior-level executive related to development and implementation projects.

Trained and led individuals at various levels through direct, remote and matrix reporting relationships.

Provided the department’s operational leadership including management of profit and loss reports

(totaling $3Million+), performing risk management oversight and reviewing necessary performance

strategies for compliance.

Evaluated total program system-wide effectiveness

Implemented continuous quality improvement processes that lead to increased program efficiencies.

Provided account management to new and existing clients including, but not limited to, providing

direction in development and delivery of the educational experience through various medium.

Developed B2C marketing and promotion strategies to gain regional and national appeal through web

presences, direct and target marketing including management of subcontractors (i.e. print and web

designers and distributors), cross-promotion with partners

Managed editorial content and functionality of the department’s internal and external customer web

interface systems.

Experience using and designing learning management systems for deployment of professional

development education and training.

EDUCATION AND LICENSES

Master of Business Administration Degree Bachelor of Science Degree

University of Pittsburgh University of Pittsburgh

International Executive MBA 1989

2009

LAH, SERIES 6 AND 63

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