Manager Customer Service

Frank G. Neal, RPA

** ******** ***, ***********, ** 02460

H 617-***-****, C 617-***-**** **********@*******.***

Objective

A senior position in facilities or property management utilizing my experience to provide

consistent, high quality results to clients, tenants, lenders and owners

Profile

Over 20 years experience managing investment real estate and corporate facility

portfolios for some of the world’s leading real estate companies

Exceptional interpersonal and supervisory skills

Organized, detail oriented, and focused on consistently providing a quality product

Proven history of problem solving with a high level of customer service

Strong understanding of building infrastructure

Education

B.A, Colby College, Waterville, Maine

Masters Degree in Urban Studies, specializing in real estate and community

development, Boston University, Boston, Massachusetts

Real Property Administrator Certification, Building Owners and Managers Institute

Relevant Experience & Accomplishments

Client and Customer Service

Produced executive reporting packages

Assisted in marketing management services to prospective new clients

Developed effective tenant-relations and tenant retention programs

Thorough understanding of real estate investment and asset management

Financial Management

Prepared Operating Expense Budgets and Capital Plans

Created tenant invoices for billing work orders, utilities and tenant escalation under

the leases

Managed effective tenant collections

Prepared variance explanations for monthly reporting

Understands both accrual and cash basis accounting and GAAP reporting

Lease Administration and Marketing

Negotiated leases on behalf of the owner or tenant

Utilized present value calculations to analyze alternative lease deals

Conducted site searches for client investment purposes

Prepared lease language, exhibits and abstracts

Performed space planning and engaged in extensive employee move management

services

Contract Administration and Vendor Management

Developed specifications and contract documents for bidding

Negotiated fixed price, cost plus, performance based and incentive contracts

Performed reporting and quality control monitoring procedures

Building Operations

Earned major building recycling awards three years running from Mass WasteCap

Conducted building inspections and assessments

Monitored preventive maintenance systems tasks and frequencies compliance

Assisted in writing security post orders; set and negotiated policies

Installed anti-terrorist systems

Coordinated engineering and architectural consulting services

Assisted in the development of emergency preparedness and business continuity plans

Participated in janitorial strike settlement process on behalf of the building owner

Management and Supervision

Managed property managers, marketing, accounting and engineering staff

Performed project management services for infrastructure and renovation projects

Conducted employee performance reviews

Experienced in life safety and business continuity training presentations

Participated in the transitions of numerous properties and portfolios

Employment

Property Manager/Facility Manager 2001-2009

CB Richard Ellis/Trammell Crow Company

Management of 1.4 million square foot high rise office building in downtown Boston

owned by Fleet/Bank of America

Management of 400,000 sq. ft. two-building complex in Waltham, and 480,000 sq. ft.

in five high rise office buildings in Boston, all leased by Bank of America 2001-

present

Account Manager/Property Manager 1999-2001

Spaulding & Slye Colliers Corp.

Management of 1.25 million sq. ft. office and research six-building portfolio for

Lotus/IBM in Cambridge and suburbs

Management of 700,000 sq. ft. three-office-building complex for Blackstone

Properties in Cambridge

Property Manager 1996-1999

Grubb & Ellis Management Services Company

Management of 15-building commercial investment, suburban portfolio of 1.3 million

sq. ft. for Archon/Goldman Sachs 1996-1999

Property Manager 1995-1996

The Codman Company

Management of 1.2 million sq. ft.12-building, suburban portfolio owned by national

institutional real estate companies- Equitable Life, AEW, and New England Mutual

Life

Property Manager 1992-1995

Peter Elliot Company

Management of commercial and industrial 8-building, suburban portfolio of 675,000

sq. ft. for large institutional clients – Mass Mutual Life, G.E. Credit, and MGI

Properties

Regional Manager 1988-1992

Shuwa Investment Corporation

Managed 370,000 sq. ft. Boston high rise office building for Japanese investment

company based in Los Angeles

Identified regional commercial properties for potential purchase by owner; performed

initial due diligence and financial analysis

Computer Skills

Proficient in Microsoft software (Excel, Word, PowerPoint, Outlook, Window XP),

MaxiMo, Crystal Reports, Service Express, MRI Reports, WebEx and numerous

online client and company applications

Licenses & Certifications: Massachusetts Real Estate Broker's License

Community Service & Interests

Director, Newton Community Development Foundation (NCDF)

Trustee, Auburndale Yard Condominium Assoc. (Mixed Income Housing in Newton)

Chairman, Board of Resources/Deacon at the Second Church in Newton

1st Degree Black Belt- Oom Yung Doe Association

Coach, Newton Girls Soccer (NGS)

Member, Families With Chinese Children, (FCC-New England)

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