Manager Project

* * * * * L R AN C H O WAY • F AI R F I E L D, C A 9 4 5 3 3

P H O N E ( 7 0 7 ) - 2 0 8 - 0 2 8 3 • E - MAI L J O H N . AN D E R S O N 0 3 @ Y AH O O . C O M

John Anderson

Objectives

E xcels at managing, motivating, guiding teams

Insightful, result driven IT Professional

Hands-on experienced leader; participation in plans, analysis, and implementation

Outstanding project and program leader; able to coordinate and direct all phases of project-based

efforts

Proven ability to identify problem, analyze possible solutions and determine best course of action

Achievements

C-Tech/Lucent Tier 1 cabling certification

Comptia A+ Certification

Current secret security clearance

Clinical & Administrative Management Certificate.

Employment

Bay Area Credit Services June 09 Present

Product Technical Support

Provided computer helpdesk functionalityfor educational web-based systems

Act as project lead by coordinating performance data and delivering quality performance metrics

E xpertise in RightNowTicketing system

Handle incoming calls and emails by creating a help desk ticket

Provide support for over 30 million world wide users in 60+ countries

Corporate Technical Support

Troubleshoot computer hardware, software and networking issues

Responsible for over 150 computers and 50 various network components

Intermediate knowledge of Citrix services

Server repair and data retrieval

Sutter Health November 07 April 09

Data Analyst / SharePoint Webmaster

Maintained over 50 SharePoint Pages comprising 500 unique users and 1500 unique permissions

Provided computer helpdesk functionalityfor over 50 department employees

Created and conducted training for entire department prior to newdocument management system

roll out

Prepared and maintained over 300 monthly/quarterly financial reports

Assisted in the creation of the creation of department’s business resumption policy

Knowledge of Remedy Ticketing system for helpdesk functionality

United States Air Force February 04 August 07

Information Systems Manager

Maintained database of 1400 user accounts

Responsible for over 800 computers and 100 various network components

Provided computer helpdesk functionalityfor over 600 section employees

Created and conducted training for entire department prior to newsystem roll out

E xpertise in MS Word, PowerPoint, Excel

Design and implement systems, network configurations and network architecture including

hardware and software technology

Developed and wrote procedures for installation, use and troubleshooting for software and

hardware

Managed military product inventory system; prevented loss of assets and supplies

Education

Airman Leadership School; Travis AFB January 07 March 07

Trained in Air Force SupervisoryManagement

Computer Systems Administration; Travis AFB April 06

Trained on Air Force systems administration and proper computer repair

Computer Engineering Technology; SUNY Farmingdale August 03 January 04

Computer Networking and Infrastructure; Nassau BOCES Tech August 02 May 03

Designed network layout and infrastructure for large and small scale location

Achieved cabling certification for copper wire cabling

Computer Repair Technology; Nassau BOCES Tech August 02 May 03

Obtained Comptia A+ certification

Systems & Software

Microsoft Windows XP Pro, Microsoft Windows Server 2003, Microsoft Office 2003, Microsoft

Office 2007, Global Air Transportation Execution System (GATES), Radio Frequency

Identification (RFID), Microsoft Management Console (MMC), Active Directory, SharePoint 2007,

NIPRNet, SIPRNet

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