Manager Quality Assurance

SONALI BHATNAGAR

**** ****** **** ****, ******* Hills Estates, CA 90274

Ph. 310-***-****

*******@*****.***

Strategic and goal-oriented IT Leader with demonstrated experience in conceptualizing and leading the development and

implementation of Information technology solutions to meet business needs. Strong communicator noted for proactively

managing change, bridging dialog between executive, technical, and business stakeholders, and thriving in complex environment.

Accomplished senior IT leader offering 16+ years of demonstrated achievements in:

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Strategic Planning and Budgeting Complex System Integration & Process Analysis

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IT Investment & Portfolio Management Application development – COTS, ERP & Custom

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Leadership & Team Building Outsourcing and Offshore Development Center

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Client Relationship Management & Consultation Change Management & Quality Assurance

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CXO-level Facilitation & CIO Advisory Support Vendor Management

EDUCATION

THE WHARTON BUSINESS SCHOOL, UNIVERSITY OF PENNSYLVANIA Philadelphia, PA

Master of Business Administration, Executive Program 2007

UNIVERSITY OF RAJASTHAN Ajmer, India

Master of Science 1990

EXPERIENCE

TOYOTA FINANCIAL SERVICES Los Angeles, CA

2007-Present

National Manager & Divisional Information Officer

Responsible for Technology Strategy and IT Delivery for Finance, Treasury, Risk, Dealer Credit business units; Human

Resources, Legal, Audit, Strategic Planning corporate units of Toyota Motor Credit Corporation and for affiliate company Toyota

Financial Services Bank. Oversight of the Enterprise Business Intelligence and Data Warehouse teams. Accountable for building

and maintaining an IT Strategy & Roadmap with the Business Units, providing technology consultation, delivering technology

projects on-time and under budget, maximizing system availability, optimizing system performance via a onshore/offshore

staffing model and sustaining high level of client satisfaction. Manage staff of 75 resources, 8 direct reports, 15 associates and

50+ temporary and outsourced personnel. Manage Operating budget of $30M, Project Operating Budget of $12 M and Capital

budget of $5M. Member of the IT Leadership team reporting directly to the Vice President & Chief Information Officer and

matrix-ed reporting into Chief Financial Officer and Chief Risk Officer.

National Manager & Divisional Information Officer (2008 – Present)

• Active in establishing a new IT Operating model that enhances IT delivery and lowers cost, measures end to end IT

performance against KPI’s and SLAs.

• Integral part of leadership team negotiated a $125M over 5 year, dual-prime IT outsourcing, Managed Services contract for

Application, Infrastructure and Service Desk support with anticipated IT savings of $30M over 5 years

• Deliver operational excellence by maximizing existing server capacity utilization thru virtualization and application

rationalization via use of SOA

• Focus on leading and developing an engaged workforce, developing talent, creating an environment that is safe to speak up,

innovative and productive, improving associate satisfaction by 10% year-over-year

• Minimize controllable IT costs by reducing expenses by 3%; manage workforce costs by reducing overtime by 25% and

temp help by 50% by deploying strategy to move to a fixed bid competitive pricing model

• Lead team to develop and deliver a custom application to manage Tax credits that yields $3M per year in Operating Income

Director, Finance, TFS Bank, Risk, Dealer Credit IT Delivery and Enterprise Data Warehouse Group (2007 – 2008)

• Developed IT strategy and implemented Credit Risk and Commercial Risk Grading models and Financial Spreading tools

• Reduced expenses by 20% by collapsing disparate Data Warehouses into an integrated Enterprise Data Warehouse

Director, Finance & TFS Bank IT Delivery (2007 – 2008)

• Created IT strategy, provided support for the Launch of Toyota Rewards Visa Card (2008) & Dealer banking products (2009)

• Set up appropriate IT controls to effectively pass FDIC Safety & Soundness Exam for 2007, 2008

Director, Finance IT Delivery (2007 – 2007)

• Developed IT strategy for Accounting, Tax and Treasury business, introduced new solutions -Vertex for Tax Management

and Trema for Treasury Cash Management solutions

BEARINGPOINT, INC. (formerly KPMG Consulting) Mclean, VA

1999-2007

Senior Manager, Enterprise Application Delivery & Quality Assurance (2007 – 2007)

• Build ground-up & lead a new functional area, hired & staffed 10 employees and 30 contractors. Established engagement

protocol and QA methodology for IT Delivery. Outlined plans to make this a revenue generating group in IT

• Participate in Compensation Committee, selected by the executive team, to recommend new staff compensation guidelines

Senior Manager, Global IT Strategy and Governance (2006 – 2007)

• Lead, manage and grow the Global IT Strategy function. Supported CIO in managing $120 million IT portfolio

• Reporting to the CIO, interfaced with business unit leaders across the organization developing strong partnerships

• Analyze and consolidate IT sourcing, to reduce IT spend by $5 million

Manager, IT- Application Program Management (2005 – 2005)

• Identify, evaluate, capture and prioritize Global IT global projects thru an IT Governance framework

• Lead, managed and delivered 5 key projects across a matrix-ed organization to with-in budget and on-time

• Directed the implementation of IT general controls SOX framework for applications. Provided remediation for FY’04, FY’05

Manager Application Development & Support, Integration COE & Data COE (2002 – 2004)

• Hired and managed a geographically dispersed staff of different cultures and integrated them into team of 20 productive

employees developing custom applications in Java, J2EE and supporting PeopleSoft

• Championed the development of integrated onshore / offshore staffing model. Realized cost reduction of $2 million OPEX

• Implemented from concept to delivery, a complex yet cost-effective integration environment (WebMethod), reducing IT

spend by $1.5 Million Opex. Received executive recognition in 2003

• Led team to develop custom applications for Performance Management & Compensation; Legal Matter Management

• Successfully deployed collaboration suite(Intraspect), Content Management(Documentum) and Google Search Appliance

Senior Consultant, Data Center of Excellence (2001 – 2002)

• Following acquisition of Anderson consulting, led consolidation and migration of content from 20 Lotus Notes instances

• Managed product design and development of data warehouse using SDLC methodology resulting in savings of $680,000

Senior Consultant, CRM Implementation & Delivery (2000 – 2001)

• Implemented and delivered on time CRM application for the Global Support Center operations to support 16,000 users

Consultant, Implementation (1999 – 2000)

• Collaborated across IT team to facilitate migration of 16,000 global users in 26 entities across 41 countries into a discrete

computing environment

INTELLIDATA, INC. Herndon, VA

Call Center / Help Desk Manager 1997 – 1999

CYNTERGY INC. Gaithersburg, MD

Retail (Point-of-Sales) Solutions Engineer 1996-1997

FOI INC. Gaithersburg, MD

Information Services, Engineer 1994-1996

RANBAXY Labs INC. Gurgaon, India

R&D Engineer, Pharmaceuticals 1990 – 1994

TECHNOLOGY EXPERIENCE

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ERP: PeopleSoft Financials, HRMS EAI: WebMethods, Tibco

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Languages: ASP, XML, HTML, Java, J2EE Reporting tools: Hyperion, Cognos, Business Objects

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Databases: MSSQL, Oracle Collaboration tools: eRoom, Intraspect, Documentum

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Data Warehouse: Oracle Search tools: Google, Autonomy

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Network: LAN, WAN, Active Directory Messaging tools: MS Exchange, Lotus Notes

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Microsoft Office suite, Visio, PowerPoint, MS Project RUP project methodology, Clarity toolsets

ADDITIONAL INFORMATION

• Volunteer for ‘ASHA-DC’, a NGO promoting primary education for children in India

• Active Volunteer Member of Indus Women Leaders organization, Wharton DC /SOCAL clubs

• Founding council member of BearingPoint volunteer community & Washington Metro connectivity teams

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