Sales Engineer
Resume:
H. Tughan Hafizoglu ******.*********@*****.***
NISANTASI – SISLI ISTANBUL, TURKIYE
Objectives
Pursue my career in a multinational telecommunication company
Take place in customer presentations to aid sales teams and project managers
about understanding the needs of the customer, supporting them with technical
aspects and facts of the product to develop a strong image for customer.
Project Management, participation in innovations, projects that need alternative
solutions.
Develop new business ideas with proven technology facts.
Sales and Multimedia Consultancy in Voice and Video appliances over IP
networks.
Education
Isik University (04.10.1999 - 25.06.2005)
Engineering Department, Computer Science and Engineering, Bachelor of Science
Beyoglu Findikli Super High (12.06.1999)
Foreign Languages
English (Reading: 9 Writing: 9 Speaking: 9)
Spanish ( Reading : 3 Writing : 3 Speaking 1)
Experience
Pre-Sales Engineer
Nevotek Voice Technologies Co. (01.06.2007 -
• Promoted to System Engineer for pre-sales activities.
• Sales consultancy on IPTV network components and middleware, IP Telephony
middleware and Building Management solutions.
• Responsible for preparation and maintaining up-to-date information on product
Request-For-Proposal (RFP,RFI,RFQ) documents.
• Responding compliance papers by scaling and evaluating product advantages
to achieve preference.
• Billing of Quotation (BOQ) items for proposals.
• Estimation and preparation of technical aspects in proposals to avoid conflicts
and detail company's scope.
• Creating analytical ideas for field implementations and producing Scope of
Work (SoW) documentation.
• Maintaining a technical bridge between Product Management and Sales
Teams.
• Aiding Product Management Team to verify and support new technologies by
researching adequate information.
• Attending customer presentations to aid and strengthen the idea and image of
all products with convincing technical facts and information.
Customer Service Engineer
Nevotek Voice Technologies Co. (18.09.2006 - 01.06.2007)
• Field engineering with deployment, upgrade and update of systems throughout
the world’s different countries.
• Training of customers and partners during visits about the software capabilities
and administration
• Aiding partner companies interactively on the phone and on site visits with
corresponding software during conquers and meetings with customers.
• Aiding development group with IPTV solution build-ups and workarounds.
• Testing of software designed and feedback results.
• Remote deployment of Software throughout the world.
• Troubleshooting customer needs through e-mail, phone and on site.
Networks Department Manager
Gelgit Technology & Verscom, LLC. (01.07.2003 – 01.12.2005)
• Maintenance and management of 15 servers of company’s own
• Maintenance and management of 14 servers of 8 costumer companies
• Investigation, negotiation and purchase of hardware for both customers and the
company
• Proposals, maintenance contracts, support documentation.
• Deployment of Quintum voice over IP equipment and devices.
• Management of Juniper networks security appliances.
• Management of Checkpoint security appliances.
Skills
Extreme skills with Microsoft's Windows and Office platforms.
Excellent management skills on Microsoft's NT\2000\2003 Server systems,
Exchange 5.5\2000\2003, ISA 2000\2004, SQL Server 2000, SharePoint Portal
Server, Project Server, Live Communication Server 2003.
Very Good understanding and implementation of SIP and H.323 protocols.
Very Good understanding and implementation of IGMP and RTSP.
Very Good management Skills on Cisco Call Manager.
Very Good management and design skills with Anevia Family Head-End
equipment, Amino Family Set-Top-Boxes, Nighthawk Set-Top-Boxes, Enseo Set-
Top-Boxes.
Very Good management and design skills with Exterity Tridaptor, Idaptor and
ProEncoder series IPTV equipment.
Very Good management skills on Linux BSDs, Checkpoint Firewall Solutions, and
Plesk Automated Hosting Platform, Ipswitch Products, Trend Micro Products, and
Symantec Products.
Very Good understanding of the following protocols: TCP/IP, UDP, IGMP, H.323,
H.264, SIP, RTP, RTSP.
Very Good understanding of DVB Standards on broadcast network essentials for
Satellite, Terrestrial and Cable.
Good Programming Skills with Linux Bash Language.
Programming skills with C, Perl, Java, JSP, HTML, JavaScript, and PHP.
Programming skills with SQL language.
Training
Koc.net Software Support Team, Turkey (2002)
Software Development using Java Programming Language, Java Server Pages
and SQL
Oracle Computer Systems, Turkey (2003)
Training and reporting for Oracle 8i platform
Personal Information
Date of Birth: 03.02.1981
Marital Status: Single
Military Service: Done, May 2006
References
• Ufuk Kanat, Doluca Wines, 021*-***-****, *****@******.***
• Aydın Pirinccioglu, Verscom,LLC – Gelgit Computer Technologies,+90 212 267
2554, *****.************@*******.***, *****@******.***
• Alburak Ucer, Nevotek, +90-532-***-****, *******@*******.***
Contact this candidate