Customer Service Manager
Resume:
AMY E. SCOTT
Crystal Lake, IL 60014
H: 815-***-****
C: 224-***-****
Email: ****.****@*****.***
Employment
November 2006-July 2009
General Kinematics Corporation, Crystal Lake, IL
Trade Show & Event Manager/Marketing Coordinator
Global Management of 15-25 conventions, meetings and events annually
Accountable to ROI development to the post-show
Plan and implement each show/event from conception through execution
Creating, managing and monitoring the trade show/special event budget of $350,000-$500,000
Selecting and managing exhibit houses and related vendors both pre-show and on-site
Planning the booth layout and requirements
Show management services coordination and execution
Creation of booth and event schedules
Travel coordination and negotiation of hotel room blocks, site selections and BEO’s
Speaker engagement and special promotions
Acquisition management of promotional products that best represent our brand marketing message
Management of pre-event promotion and coordination of post-show follow-up
Collaborate with Director of Marketing on advertising in trade publications and show guides
Development of special marketing pieces, press releases and company newsletter
Supervision and management of company’s marketing interns
February 2005-January 2006
Accreditation Association for Ambulatory Health Care, Inc., Wilmette, IL
Education Specialist
Planning of quarterly national seminars catering to doctors and nurses of ambulatory health care practices
Achieve strategic goals to educate doctors on industry standards in ambulatory heath care to prepare them to
become surveyors of ambulatory practices
Select and inspect sites that will best suit the needs of the association and our attendees
RFP’s, negotiation of hotel room blocks, BEO’s and speaker acquisition
On-site management of complex events with many simultaneous breakout sessions
Overseeing customer service and registration: main point of contact for our accreditation attendees
Creation of pre and post seminar literature and materials
2001-2005
Part-time positions
Provena Saint Joseph Hospital, Elgin, IL
Customer Service Representative/Registrar/Switchboard Operator, IT/Communications Department
Phoenix Graphique, Park Ridge, IL
Customer Service Representative/Proofreader
1997-2001
Cahners Publishing Company, Des Plaines, IL
Conference Representative, Event Marketing Department
Lead event sales representative, servicing over 100 internal business-to-business trade publications
Marketing of industry and technical educational seminars to global corporate leaders
Development of marketing strategies for seminars
Creation of marketing materials
Coordination and planning of event programs
Customer service and point-of-contact for attendees, staff and hotel
On-site management of seminars
Travel coordination for speakers, sponsors, staff and attendees
1996-1997
National Housewares Manufacturers Association, Rosemont, IL
Administrative Assistant, Executive Services
Member of Executive Committee Team, headed by NHMA President & CEO
Marketing of industry publications
Management of all classified ad material in bi-monthly newsletter
Trade show liaison for guest speakers, foreign diplomats, and vendors
Main liaison to various committees and Board of Directors
Responsible for meeting preparation, project coordination and customer service
1990-1992
State Farm Insurance, Mount Prospect, IL (Bob Parrilli, Agent)
General Office/Office Manager
Proactive inside sales contacting businesses and individuals
Advanced to full-time office manager responsible for customer service, correspondence with regional office and
claims offices, claims adjustment, supervision and training of new employees, and processing of insurance
applications
Education
Illinois State University, 1991-1996, Recipient of Bachelor’s of Science Degree
Major: Political Science
Minor: Philosophy
Member: Chi Omega Fraternity
Continuing Education
Candidate for CTSM (Certified Trade Show Marketer) certification
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