Project Manager Quality Assurance

KRISTYN HARMON

** ********* ****, *********, ** *2481 H: 781-***-**** C: 617-***-**** *************@**.***

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Seeking an executive level position in a creative, energetic company that would allow me to utilize my

16 years of experience developing products and services that deliver business results through the use

of innovative technology solutions

Professional Experience:

• Strategic leader skillful at developing new products and bringing them to market

• Motivational manager with a proven ability to build high performing teams

• Passionate about putting the customer first and embedding it in the team’s culture

• Adept at exploring untapped opportunities in emerging technologies to beat the competition

• Results oriented with a keen eye on ROI and delivering measurable results

• Deftly able to navigate large or small organizations and build strong relationships

Work Experience:

Fidelity Investments (Boston, MA)

Vice President, Personal and Workplace Investing Online Channels 05/04 - present

Sets the strategic business direction for Fidelity.com’s self service capabilities

Crisp product roadmaps and enhancements have grown usage of Fidelity.com to epic proportions of >1M

customers logins, 500k trades, and $1B in assets moving through the systems on any typical day

Created a Self Service Optimization program which delivered $40M in cost savings in one year

Manage an organization of Online Product Managers who provide direction for online and mobile platforms

Launching innovative mobile offerings and supporting social media experiments in the coming months

Director of Product Management, Fidelity Personal Investments 09/00 – 05/04

Created Fidelity’s first Guidance Tool offering which enabled Fidelity to offer advice to its customers

Developed key partnerships to launch technical services on Fidelity.com: Yodlee (aggregation), Intuit and

H&R Block (1099 and W2 tax import), Ernst & Young (tax content), and Accuweather (weather)

Fostered partner relationships and managed contract negotiations

Detailed project manager responsible for delivering multi-million dollar projects on time and on budget

Technical expertise and business acumen enables ease of traversing cross company Institutional,

Technology, and Retail Businesses teams

Senior Development Manager, Fidelity eBusiness 05/96-09/00

Manage user interface design and front-end web development for NetBenefits, Fidelity’s institutional website

Webmaster for the Institutional sites of Fidelity (@ 12 independent sites). Set up servers, designed and coded

the following sites: www.401k.com, www.403b.com, www.firsco.com, and wps.fidelity.com

Managed over a dozen direct reports who developed HTML, XML, XSL, Java and JavaScript code

Identified and initiated contact with other Fidelity business units to establish their first web presence,

maintained a consistent web style guide, and managed on-going development work

Designed and developed interactive web demos for executives to promote to clients all done through Flash

and other multimedia tools

Kristyn Harmon’s Resume (Page 1 of 2)

KRISTYN HARMON

29 Jefferson Road, Wellesley, MA 02481 H: 781-***-**** C: 617-***-**** *************@**.***

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AT&T New Media Services (Cambridge, MA) 10/95- 05/96

Business Analyst

Developed products and services on the AT&T Business Network, an online service comparable to AOL

Identified potential partnerships for content integration on the service

Generated the financial model to restructure the company when it was acquired by AT&T

Technical Team Leader 09/94- 10/95

Technical expert for Internet and WWW issues

Provided telephone and onsite support for editors and sysops of the Interchange Online Network

Trained Tier 1 and Tier 2 support teams on technical issues of the platform

Acted as the release manager within support to assure support was trained on new features and

communicated the new release to all members and editorial partners, also reported problems with the new

release to Development and QA

Authored Member Feedback Reports and presented them to senior management each week

Documented weekly technical operational issues of the platform to all internal partners

Acted as the Netscape technical contact for all issues with the service

Digital Equipment Corporation (Maynard, MA) 06/93-09/94

Information Technology Development Program

Hired as a member of the Information Technology Development Program (ITDP). ITDP is responsible for

hiring accomplished college graduates and managing their assignments over a two year period, providing a

variety of experience and preparation for management roles.

Assignments have included:

Web Development: Part of a small team asked to investigate HTML in 1993. Built and launched Digital.com

Project Management for PATHWORKS V5 implementation

Marketing analysis of PC services for Client Services

Functional specification design for Quality Assurance

Analysis and design of metric automation for the Command Center

Nation-wide PC/Laptop training for Multivendor Customer Services

(CNS Recognition award for achievements)

End-user support for the Desktop team

EDUCATION

Babson College (Wellesley, MA) 1993

Bachelor of Science, Dean's list

Dual Major: Management Information Systems & Quantitative Methods

Kristyn Harmon’s Resume (Page 2 of 2)

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