Manager Project

Edward Mack

**** ********** ***** ********, *.Y. 14568 315-***-**** cell phone 585-***-**** *****@*********.**.***

http://www.linkedin.com/pub/edward-mack/0/836/2b9

PROFESSIONAL PROFILE: Engineering Manager, System Engineering Manager, Technical Product Manager

Decision-making authority, mainly product definition and development tradeoffs

• Met all product line and product management deliverables

• Managed product launch, competitive markets studies--Go to market support

• Expanded marketplace; understood customer requirements and integrating “out of the box” ideas

• Led business teams and coordinated with cross-functional targets

• Managed matrix organizations, lead cross-functional teams, multi-task projects and tight delivery schedules

• International Experience – Europe, Asia, South America, and Central America

FOUNDATIONAL EXPERTISE:

- Project management, System Engineering, Service management, Risk Management

- Problem management (chaired) – Reporting systems, reliability and performance, failure mode analysis, system data,

problem investigation

- Product Planning -- Part time assignment, management asked me to take on full time – skilled with MS Project

Tools in process of doing PMP certification completion August 2010

• PDP – Proficient in Product Delivery Process, Product life cycle management, to include end of life

• Customer Requirements – CRM

• Six Sigma - Process Improvement

- Proficiency with MS, word, excel, access, Power Point, & Project

- Member of a Baldridge award winning team

PROFESSIONAL EXPERIENCE

Ortho Clinical Diagnostics (Johnson & Johnson) Rochester, NY

Contract (Visron Design Inc) February 2006 to December 2008

RELIABILITY ENGINEERING (PROJECT MANGER)

Manager of Reliability Engineering, multi-disciplinary team environment, participating in the development of new clinical

chemistry, immuno-chemistry, and blood donor instrumentation

- Participating in the Failure Reporting And Corrective Action System process

- Overseeing reliability testing for a system under development providing estimate of reliability

- Analyzing data and communicating findings with respect to Reliability to design teams

- Planning reliability testing for a system currently in Development

- Communicating issues observed in subsystem reliability testing to Design Engineers

- Managed ten direct reports – Managed Systems test

Xerox Corporation Rochester, NY

SOFTWARE VALIDATION / TEST ENGINEER April 2005 to October 2005

Responsible for the testing of features and functionality in a large multi-functional product that scans, prints and copies. This would

include functionality like security, backup and restore, authentication and other high level features. Main responsibility is to

determine if the features and functions work as described in the specification. Than test to determine if there are any activities or

combinations of activities that will break the system. Each case must be documented properly. If a problem is identified, it has to be

reported to the proper design team, and then in concert we work to characterize and understand the problem, so that a proper fix can

be identified.

Canandaigua, NY

PACTIV Corporation

MACHINE OPERATOR June 2002 to April 2005

Operate a thermoforming process line in production. Manufacturing foam (polystyrene) meat trays and hinged lid products.

Currently manufacturing products from polypropylene for grocery food chains and fast food distributors

Xerox Corporation Rochester, NY

TECHNICAL PRODUCT MANAGER 1997 – 2001

Managing product delivery of three product lines of multifunctional digital copiers/printers. Delivering with the support of two

direct reports and matrix management of 12 indirect reports. Delivering 15 different products in three market segments, 48

configurations worldwide in 32 months. Team produced over 300 million dollars in revenues for the corporation.

• PC Computing Magazine recognized one of these products as the “Most Valuable Digital Product“, for two years 1998 and

1999.

• Coordinated third party business in Japan involving:

- Negotiating unit manufacturing cost (UMC)

- Arbitration of delivery schedule with vendors

- Product support such as drivers and spares

- Feature Sets – control panel /machine functionality

- Requirements for the international market place

- Negotiating transfer agreements with Xerox internal support services

Edward Mack

• Developed specifications, system operating descriptions, training for field service and customer call centers

• Continuous market place studies through determining customer needs and understanding the competition

• Managed and negotiated an annual engineering support budget for .75M – activities involving industrial design, safety,

documentation for service and customer, customer support talk tracks, packaging and graphics

Xerox Corporation

SOFTWARE INTERFACE MANAGER 1994 – 1997

Pursued 6 months full time graduate education in programming code, in order to develop the communication linkage

between the control panel (C & C++ code) and product (assembler code). As a result, I acquired a major project

managing the software for a seamless integration between the product and sorter, developed by a third party.

Project accomplishment:

Maintained current graphical interface, updated with new graphics and messages for a new product line

• Learned the communications protocol between the user interface (control panel processor) and the main control processor.

Then created the communications link between them and validated the software

• Conceptualized and rewrote the interface specification for new third party sorter interface, based on the requirements of a new

product for the office market

• Interfaced with both the vendor and Xerox engineers to insure a seamless integration

• Managed the problem set, worked to resolve all issues

Xerox Corporation

PROGRAM DEVELOPMENT – Project Manager, System Engineer to Engineering Manager 1990 – 1994

Progressive assignments within a program development team-delivering product to the office market (Business to Business)

division. The foundation task was the roll of operability team leader, which was a constant assignment during these years.

Additional system engineering tasks were added and personal assign leading to an engineering management position.

• Operability Team Manger -- Managed a team of six people to develop the operability features for a group of products to be

sold in the US and internationally. We designed and implemented the human interface strategy for 7 products. Designing the

look and feel of the product, user interface, jam clearance, and customer message center. This includes several different user

interface control panels as well as graphical user interfaces. Each required the development of graphics displays, messages,

diagnostics and service controls, with in multiple layers embedded in the display. The development of the System Operating

• Problem management -- Reporting systems, reliability and performance, failure mode analysis, system data, problem

investigation

Additional assignments:

- Service Engineer - Product Planning - Labels - Safety

- Continuing Engineering - Packaging - Configuration Management - Problem Management

- Customer and service documentation - Launch Team and Customer focus member

• Product Planning – was a fill in assignment to sit in for the fulltime planner, management later asked me to take on as a

fulltime additional assignment – skilled at MS project, completed a Masters level course in Project management through

Northeastern University.

UNITED STATES ARMY, LIEUTENANT COLONEL, FIELD ARTILLERY RETIRED

Have held Confidential, Secret and Top Secret security clearances

• Leadership to three different battery level commands, each command was between 75 and 100 personnel

• Provided leadership in numerous staff assignments both at Battalion and Brigade Level Operations

(Combat operations support to the Corp area) and Logistics (supplies), Communication Officer at Battalion

• Completed the Officers Basic Course for Corp of Engineers and Field Artillery, Career Course Artillery,

Commanders Course, Logistics Course, Command and General Staff College

Awarded the Meritorious Service medal, Army Accommodation Medal, Army Achievement Medal, St. Barbara’s Award for

excellence in the field of Artillery

EDUCATION

BS Mechanical Engineering Rochester Institute of Technology

AAS Mechanical Technology Broome Community College

Graduate level courses:

Engineering Management – National Institute of Technology

- Software Engineering 1 – Northeastern - Advanced Finance – Missouri Rolla

- Engineering Economics – Illinois Institute of Technology - Project Management – Northeastern

- Personnel Management – Missouri Rolla

Software – Rochester Institute of Technology

- Assembly Programming - Discrete math - C Programming

- C++ Programming - Data Algorithms

AFFILIATIONS

Boy Scouts of America: Assistant Scout Master, Troop Committee Chair, Vice District Chairman for Program, District Training

Committee, Cub Scout Resident Camp Staff, Troop Eagle Coordinator, Merit Badge Counselor, Eagle Scout, Vigil Member of the

Order of the Arrow, Scouter of the Year 2001, Received the District Award of Merit in 2005, Iroquois District – Finger Lakes

Council. Training - Scout Master Fundamentals, - Wood Badge. (Leadership Development Course)

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