Customer Service Engineer
Resume:
Clancey Smith
Deerfield Beach, Fl, 33442
************@*****.***
Objective
Goal-oriented and collaborative IT student with experience applying hardware and software design
installation, administration, and configuration to support growing businesses. Proven analytic and
problem-solving skills with the keen ability to assess needs, define requirements, develop value -added
solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in
communicating with technical and non-technical audiences. Ability to develop system documentation and
create policies to meet the needs of dynamic and continuously changing environments .
Experienced using administrative tools in WinNT 4.0
Server/Workstation, Windows 2000, and Windows 2003/2008 Server
Technical Skills
platforms to create Primary and Backup Domain Controllers, create
Domain Forests, manage users and groups, and assigning
rights/permissions.
Over two years of supervised experience designing, installing, and
configuring Local Area Networks and designing and simulating Wide
Area Networks in a lab environment
Very proficient in creating and maintaining an Intranet info structure.
Able to troubleshoot and configure DNS and TCP/IP connections.
Strong background in Exchange 2003/2007.
Solid knowledge of LAN/WAN configurations to include experience with
routers & switches, Internet & Spam firewalls and VPNs.
Advanced hardware & software troubleshooting skills.
Experience setting up and managing SQL Server 2005/2008.
Maintains quality customer service skills, a strong work ethic, and is a team
player with the ability to work well independently.
Possess above average organization skills, excellent communication skills,
and can demonstrate problem solving skills.
Extensive experience with Microsoft products and Operating Systems such
as Microsoft Office Suite, W indows XP, Windows Vista, and Windows 7
Experience with different Wide Area Networking media and line
encapsulations.
Ability to design hierarchical network structures and assign sub networks
over various physical media.
Over two years experience programming routers, switches, and hubs
performing troubleshooting tasks for connectivity, speed, and packet loss
issues.
Advanced Router/Switch knowledge such as managing and configuring boot
image files, creating and configuring VLANS, and writing Access Control
Lists for security purposes.
Proven ability to diagnose, troubleshoot, and resolve technical problems.
.
Outstanding communication skills; demonstrated background working well
with students and co-workers in one-on-one and group settings.
Education 08/07 to Present Palm Beach Community College Boca Raton, FL
Currently attending classes in pursuit of a two-year Networking Administration degree
Classes include Cisco Systems’ semesters 5-8, Analog and Digital Circuits, C+
programming, and a Network Administration option
Cu CCNP (Cisco Certified Networking Professional) certification
Future
Certification
CCIE (Cisco Certified Internetworking Expert) certification
Goals
Microsoft Certified Systems Engineer (MCSE)
References will be furnished immediately upon request.
Contact this candidate