Customer Service Manager
Resume:
Laura A. Brosnan
Newberg, Oregon 97132
*************@***.***
Skills Microsoft Word/ Excel/ Oracle/
Statistical Process Control (SPC)
Back Office & Crystal report / MANMAN / COMETS/ VAX
System /Ultra Trak/ OMNI System
Objective
I am extremely interested in obtaining a Production Planning/Material
Planning Position with an ISO 9001 certified company with proven
Performance capabilities, a harmonious working
environment with capable
Co-workers and a solid growth plan.
Major Accomplishments
Documented procedures used to train new employees
and for use in ISO certification.
Assisted in the training and transferring of my product
line to our China Location.
Employment History
March 2008 Al’s Garden Center Sherwood, OR.
To Receiving Clerk
November 2008
Receive product from different vendors.
Pulled packing slip and truck receipt off the boxes and compared the
Them to the original order and received the products into OMNI
system.
Notify the buyer of any discrepancies in quantities
received or damaged material.
Made sure the correct price and bar coding has been
added to the Merchandise.
May 2004 Pixelworks, Inc, Tualatin, OR.
To Material Planner
June 2007
Assembly/Test Facility daily WIP Report discrepancy reviewed.
Prepared Assembly/Test Variance Reports daily.
Processed daily EBO Data Base lot transactions.
Monthly review of wafer requirements and Assembly/Test forecast.
Preparation of Monthly Blanket Purchase Order.
Reviewed assembly/yield/marking issues with Remote Facility PCA’s.
Resolved customer requirements/engineering issues/changes affecting
scheduled deliveries with Sales.
August 2000 Lattice Semiconductor Hillsboro, OR.
To Planner
April 2003
Facilitated conformance of initial build specification with Marketing.
Determined weekly die shipment requirements for
offshore assembly.
Advised Engineering regarding relevant assembly and
test issues.
Coordinated with Customer Service to ensure scheduled shipment
compliance.
Assembly/Test Facility daily WIP Report discrepancy review.
Advise Remote Assemblers on engineering/test issues
affecting scheduled customer deliveries.
April 1991 Maxim Integrated Products Sunnyvale, CA.
To Hybrid Product Line Manager
May 2000
Loaded and tracked offshore die builds.
Advised Hybrid Offshore Operations Clerk regarding product build
issues.
Monitored Offshore Assembly Vendor WIP and EOL Test, expediting
as required.
Interfaced with Business Managers, resolving customer delivery delay
issues.
Updated weekly MRP Lead-time Guide and Sample Requirement
Reports.
Reported on New Product status to Business Managers and Product
Line V.P.’s.
Monitored Q.A. Qualification results updated to Director of Hybrid
Operations weekly.
Assisted Customer Service, addressing specific Part/Customer needs
EDUCATION
De Anza Community College, Cupertino, CA
Sunnyvale High School, Sunnyvale, CA
Contact this candidate