Management High School

CATHI KORTE

**** ********** ***** 513-***-**** (Home)

Mason, OH 45040 ckorte1@ cinci.rr.com 513-***-**** (Cell)

SUMMARY

Training and development professional with 23 years experience in the payroll industry.

Demonstrates strong interpersonal and communication skills in coaching and developing

others. Trustworthy, patient, organized and self-motivated individual who enables clients

to increase productivity, efficiency and competency through effective and quality training.

Collaborates with others on internal processes, the handling of bonus checks, new

products and tax deposit reporting.

PROFESSIONAL EXPERIENCE

AUTOMATIC DATA PROCESSING (ADP), INC. 1985 -2009

Senior Implementation Specialist (2001 – 2009)

Assisted large companies converting to ADP or transferring to anther ADP product.

Worked with clients on their first few inputs of payroll onto the new system.

Met or exceeded quotas for all recorded years.

Received an Award of Excellence for converting 149 units in fiscal year ’05.

Achieved #1 ranking in Quality Survey scores for 2007 from Easy pay clients in the

United States.

Senior Client Trainer (1991 – 2001)

Trained clients on how to use ADP software. Taught quarterly and year end classes.

Created and developed the Year End Seminars that are still being utilized today.

Chosen by management to train on HR Partner by customizing classes for multiple

clients.

Selected as the only qualified trainer to lead seminars on Tax Reporting for ADP

associates.

Implementation Specialist (1988 – 1991)

Assisted smaller clients converting to ADP and helped them with first few inputs of

payroll on the new system.

Created the Implementation Department.

Participated in the conversion of a buy-out of companies from another payroll service

which entailed working extensive hours.

Collaborated with salespeople to provide important information to enable them to

close deals.

Group Leader, Autopay Plus Department (1986 – 1988)

Managed six employees. Worked with clients to troubleshoot issues with the payroll

process.

Developed the Auto Pay Plus Department to run more efficiently by troubleshooting

and resolving problems.

Hired and trained new employees.

CATHI KORTE-Page 2

Client Service Representative (1985 -1986)

Answered clients’ payroll questions and keyed payrolls into the system via the phone.

Handled unhappy clients and resolved their concerns by utilizing interpersonal skills

and positive attitude.

Trained and oriented new employees on their job responsibilities.

1979 – 1985

BF GOODRICH TIRE COMPANY

Order Desk Supervisor

EDUCATION & PROFESSIONAL TRAINING

Fairfield High School, 1979

Miami University – Assertiveness Training

Dale Carnegie “How to Win Friends and Influence People”

Pay Expert

ADP Reporting

Wage Garnishment Processing Services

E-Time

Project Management

Security Awareness

Client Services Representative Phases I & II

Management Reports

Benefit Accruals

Special Calculations

General Ledger

Quarterly Reports

Introduction to Supervision

Time Management

CERTIFICATIONS

PC Payroll for Windows

Report smith

Advanced Report smith

HR Profile

Year-end Seminars

HR Partner

HR Partner Basic Reporting

Advanced Ad Hoc

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