Sales Customer Service

ELIZABETH C. PULLEY

** ********* ***** ******, *** Jersey 08837

732-***-**** 732-***-**** **********@*****.***

QUALIFICATIONS PROFILE

Customer Relations, Sales and Marketing Expertise

Highly talented and accomplished professional, offering more than 10 years of experience. Work with

customers from all industries including the Federal Government; many of which are eager to serve as a

reference on my behalf. Proven success in developing and implementing effective business development

strategies, plans, and goals. Able to increase revenue, sales, and brand recognition. Expert in customer

advocacy by working with clientele to determine needs and present solutions. Demonstrate outstanding

communication skills as a presenter, educator, and motivator. Extremely effective in stressful situations.

Won awards for performance.

AREAS OF EXPERTISE

Outstanding Customer Support / Relations Sales

Marketing Strategies and Solutions Project / Account Management

Leadership, Training, and Teambuilding Business Management and Operations

Superior Interpersonal / Presentation Skills Highly Organized and Strong Analytical Abilities

Articulate Oral and Written Communication Able to Multitask in Fast-Paced Environments

EMPLOYMENT HISTORY

COMPUTER ASSOCIATES Ewing, NJ 1999–2009

CUSTOMER RELATIONSHIP MANAGER

Established, grew and maintained long-term business relationships

with clients. Numerous clients found my support and services

invaluable. The CRM goal was to become a recognized and valued

partner by providing a high quality of service that exceeds all

expectations.

Major Contributions:

Demonstrated enough value to customers to acquire office space

at client locations.

Built a very strong loyal customer base.

Addressed and saved projects at risk.

Generated leads for the Sales and assisted in getting deals signed.

CUSTOMER ALLIANCE PROGRAM MANAGER

Ran the Customer Reference Program for a large territory. Created and grew relationships with reference

customers to aid in closing numerous sales opportunities.

Major Contributions:

Provided avenues for hundreds of prospects and existing customers to meet and discuss how CA can

solve their business issues.

Support a virtual account team of over 200 people by assisting to close pipeline business.

ELIZABETH C. PULLEY

33 MacArthur Drive Edison, New Jersey 08837

732-***-**** 732-***-**** **********@*****.***

FIELD M ARKETING DIRECTOR

Developed and executed a well-rounded marketing communications plan for the Mid Atlantic Area.

Major Contributions:

Created awareness of products and services for prospects.

Identified sales opportunities and shorten sales cycles.

Conduct surveys of CA's customer to understand customer satisfaction, pain points and opportunities to

increase customer satisfaction and revenue.

Measure and improve the customer loyalty rates of customers in various stages of the customer

experience.

REGIONAL EDUCATION SALES

Responsible for selling Education Services. Finished first in the country and received top performer award.

Major Contributions:

Owned and coordinated all aspects of the sales cycle, including power point presentations,

demonstrations, negotiations and the closing process.

Utilized negotiation and communication skills to significantly expand sales and the level of customer

satisfaction.

Increased new contract values by working with colleagues on attaching Education to all product deals.

IBM, CRANFORD, NJ 1995-1999

CUSTOMER SERVICE REP/ACCOUNTS RECEIVABLE REP

Oversaw the account receivable and for large verticals.

Identified and resolved problems to achieve monthly business objectives

Demonstrated teamwork by assuming additional responsibilities as they were assigned.

EDUCATION

BACHELOR OF ARTS, SOCIOLOGY

Iona College, New Rochelle, NY

PROFESSIONAL TRAINING

Completed numerous Diversity, Sales and Marketing educational programs through CA and IBM.

TECHNICAL SKILLS

Knowledgeable in the following software applications and programs: Microsoft Office Suite (Word,

Excel, Outlook and PowerPoint), SAP, Lotus Smartsuite (1-2-3, Word Pro, and Freelance Graphics),

Lotus Notes, Windows 2000/XP, Internet Explorer, and Netscape

ACTIVITIES

Iona College Alumni Association

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