Customer Service Computer

*** ***** ****** ***** 310-***-****

Glendale, CA 91201 E-mail: *******.*.*******@*****.***

Matthew Stephen Breslin

Education 1998 - 2000 Allentown Business School Allentown PA

Local Area Networking Technologies

Experienced PC & network troubleshooter (LAN, WAN, peer-to-peer)

Familiar with computer hardware and experienced with computer repair

Trained on all Microsoft software used since 1984

Experienced at troubleshooting peripheral systems, including PDA devices

Professional 2007 - 2009 Warner Brothers Burbank, CA

experience Desktop Support – Salary: $37,000

Provided desktop support to 500+ user environment at Warner Brother

Records in Burbank CA. Using Remedy systems to reports and assign

work, coordinated with approximately ten other technicians to resolve all

IT-related issues. Systems in place use MS Windows 2000, XP, and Vista.

2005 – 2007 Horizon Media Inc. Los Angeles CA

Applications Administrator/Help Desk – Salary: $35,000

Provided support to 100+ end users in a corporate environment,

designed and maintained an inventory database to track computer

equipment and peripherals, implemented in-house training program to

enhance users’ proficiency with Microsoft Office, assisted in maintaining

servers, Active Directory, Microsoft Exchange, and general network

troubleshooting.

2004 - 2005 New Horizons Computer Center Los Angeles CA

Applications Instructor – Salary: $31,000

Taught one and two day seminars designed to familiarize professionals

with advanced features of Microsoft Office applications. Also instructed in

business skills courses, such as “Time Management” and “Business

Ethics”

2001 - 2003 T-Mobile USA Allentown PA

Technical Support Tier II – Salary: $20,500

Worked at inbound call center environment answering technical questions

relating to supported devices (mobile phones, PDA’s, etc.). Handled

escalated calls for Customer Service, also assisted in training.

1999 - 2001 The United Way Allentown PA

Instructor – Salary: $18,000

Taught classes to senior citizens designed to introduce basic to

intermediate computer skills. Courses taught include “Introduction to

Computers”, “Using Windows” and “Introduction to the Internet”. Also

helped to develop more current curriculum to reflect emerging

technologies. In addition, hosted one-day seminars on various computer

related information.

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