Customer Service Representative

Location:

Posted:

January 11, 2013

James C. Lyles

************@*******.***

Objective: To seek employment in a growing industry utilizing my skills,

knowledge and experience.

Professional Achievements:

Lab Technician

. Strong ability to troubleshoot problems with endoscopes to refurbish

. Exhibit strong hand-eye coordination to rebuild endoscopes of various

types and complexities in a timely manner

. Utilize various tools to test equipment at least twice facilitating

disassemble and reassembly of endoscope.

. Reach and maintain acceptable levels of productivity and quality

Customer Service Representative

. Welcomes customers and acts as the main advocate for the company

. Interact with customers to provide products and services in a

professional demeanor

. Takes ownership of the customer's concerns and resolves problems that

may occur

. Displays interpersonal skills, verbal and written communication

skills, listening skills and problem analysis to ensure the customer is

completely satisfied

Logistics Management

. Examines, inspects, and records information pertaining to inventory

line items

. Ensures the integrity of the data by checking for proper item

identification and other information

. Creates annual auditing work cycles establishing time frames for a

review of items stored in the house

. Creates procedures to safeguard inventory items by determining which

items are prone to theft and which items need extra security to prevent

loss

Work History: Northfield Repair Greensboro, NC

Lab Technician 2004 - 2012

Proctor & Gamble Greensboro, NC

Lead Order Selector and Loader 1999 - 2004

Polo Ralph Lauren Corporation Greensboro, NC

Lead Inventory Control Specialist 1993 - 1999

Education: Marlboro High School Bennettsville, SC

Diploma 1985

References: Available upon request