Customer Service Information Technology

Location:

Posted:

March 09, 2010

Timothy Ray__________________________________________________________

Portland, OR

******@****.***

Objective

To obtain a part-time or full-time position utilizing my Information Technology skills

and education.

Computer Network Related Abilities

• Installation and setup of various networking operating systems including

Vista, 2000, server 2003, ME, XP, VOIP, SQL, and active directory

Troubleshooting hardware and software problems in networking environments

Strong background in troubleshooting and solving problems

Build assemble and disassemble personal computers systems, installing CPU’s, CD

ROM’s, hard drives, sound and video cards, network cards, and modems

Knowledge of Microsoft office such as Word, Excel, PowerPoint and Visio

Possess 9 years of providing excellent customer service, in home and over the phone

Work efficiently in both team and independent atmosphere

Education

ITT Technical Institute, Portland, OR

Associate of Applied Science, Information Technology, Computer Network

Systems

GPA: 3.5 Expected graduation: December, 2009

Professional Experience

Stream International, Beaverton, OR (3 months)

Help desk/ Tech Support

• Follow flow charts and knowledge documents

Answer technical questions about applications and networking

Document all calls and troubleshooting steps per S.O.P.

Schedule in home tech to repair personal computer

Time Warner Inc., Racine and Kenosha, WI (9 years)

Field service technician

• Troubleshot and repair customer’s computers, networks and VOIP

Built Ethernet networks

Router configuration and troubleshooting

Teach/advise customers about applications

United States Army 5’Th Division (3 years)

Communication field Technician

• Component system troubleshooting