Customer Service Administrative Assistant

AHMAD AFZAL

**** ****** ****, **** ******, CA ***63 Phone: 805-***-**** *****.*.*****@*****.***

FINANCE & ACCOUNTING / MANAGEMENT

PROFESSIONAL SUMMARY

Versatile, high energy professional who leads companies through change and challenge to profitable growth. Strategic

problem solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands on

leader who is able to keep teams focused and productive. Outstanding communicator that is able to deliver leadership and

motivation to the work place. Skilled in multiple areas of technology as a Microsoft Certified Application Specialist.

CORE COMPETENCIES

Business Planning & Development ~ Change Management ~ Healthcare & Medical Services ~ Technology

Strategic Planning ~ Team Development & Leadership ~ Customer Service ~ Productivity & Performance Improvement

Organization & Communication ~ Excel 2007 ~ Access 2007 ~ PowerPoint 2007 ~ Word 2007

RECENT EMPLOYMENT HISTORY

HEALTH NET, Woodland Hills, Los Angeles, California 2009 Present

One of the country’s largest publicly traded managed health care companies providing benefits to approximately 6.6M

individuals in all 50 states.

Membership Accounting Representative

Oversee a broad market of over 150 large groups for the state of Oregon, meeting and exceeding monthly premium

processing in an extremely time sensitive environment. Expertly perform auditing on employer groups ensuring company

regulation compliance. Consistently meet audit goals while maintaining and achieving quality control of employer groups

for managing errors and timely group monthly payments.

Key Achievements

Exceeded established department productivity goals through successful development and implementation of

best practices resulting in a 20% increase in productivity, from 4 to 3.2 average processing days.

Continually deliver on audit collection percentages, resulting in average monthly improvements of 2 5%.

Recognized four times by management for providing great customer service based on my account maintenance,

performance and customer feedback.

STONE SOUP CHILD CARE PROGRAMS, Encino, CA 2007 2009

California non profit public benefit corporation which advises and assists school districts and communities.

Accounting / Administrative Assistant

Fully accountable for the successful management of the accounts payable, accounts receivable and payroll functions for this

non profit corporation. Entered payroll for 15 school districts equaling over 300 employees. Responsible for the monthly

assessment and exception reporting of payroll activity with the CEO and CFO. Tasked with monthly inventory, basic

administrative duties and answering phones.

Key Achievements

Created and updated an organization chart for the board of directors.

Hand selected to manage an organizational external hard drive project, including the direction of three

employees, resulting in the successful streamlining of processes.

Created a systematic and reliable computerized staff database and efficiently directed all official company

correspondence.

EDUCATION AND PROFESSIONAL DEVELOPMENT

B.S. Degree in Finance, Cum Laude, Southern New Hampshire University, Manchester, NH

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